Advanced Airline Marketing
Learn how to get ahead in today's marketing environment.
This course is designed for those with a basic understanding of airline marketing. Airline and service marketing issues will be discussed with an emphasis on multiple areas.
How You Will Benefit
Analyse current airline marketing issues
Understand advanced level marketing concepts and techniques
Learn how to judge and evaluate the appropriateness of various marketing approaches and tactics
Designed for
Airline sales staff on all levels
Airline marketing staff on all levels
Those wishing to gain a better understanding of advanced airline marketing concepts
Course Content
Revising business strategy
The airline environment: legacy and low-cost carriers
Marketing and commercial strategy development
Marketing information and research
Product management and brand positioning: customer value and CRM
Customer acquisition and retention marketing
Customer value optimisation
Customer life cycle management
Customer life time value
E-commerce and pricing
Product promotion: e-commerce channels
Integration of multiple marketing channels
Loyalty programmes
Airline alliances and cross-industry partnerships: strategies
Participants should have a basic understanding of marketing concepts prior to taking this course.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Airline Sales Strategies
Become a master at closing complex sales by acquiring the skills that make the difference.
How You Will Benefit
Know how to manage and negotiate complex sales transactions that involve numerous people or groups.
Develop a team approach to selling and find out how to leverage the synergy.
Learn how to sell solutions rather than services or products.
Increase the value of your client database.
Designed for
Managers and supervisors responsible for sales to major accounts in aviation or wishing to better understand the sales function.
Sales representatives preparing for promotion to senior sales positions.
Course Content
The importance of aligning sales and marketing goals
Identifying strategic sales targets and key buying influences
Eliminating surprises by anticipating customer responses
Managing your resources more effectively at both the strategic and tactical levels
Developing a plan for managing each sales process
Developing a consultative selling style for long-term customer relationship
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Airport Operations
Enhance your knowledge and improve your operational practices.
How You Will Benefit
Discover techniques and principles to improve your operational practices, solve problems and optimise benefits
Identify areas for improvement in your facilitation processes
Learn to secure your airport environment
Learn how to apply performance measurement techniques to support key operational project needs
Participate in challenging exercises, identify priorities and present results in a time-constrained environment,and reconcile divergent views
Designed for
Airport managers and supervisors in the fields of operation services, maintenance, engineering,
security and safety
Duty and station managers
Commercial, financial, public relations managers and supervisors, bankers, investment firms, consultants and all in the aviation industry who need to get a sound understanding of airport operations
Course Content
The Airport as an Operational System
Commercialization and Privatization
Customer Service
Relations with airlines
Facilitation
Airport Security
Safety
Emergency Preparedness
Managing the Environment
The Future of Airports
Course Integration Exercise
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Aviation Internal Auditor
Auditing has always been of paramount importance in the aviation sector. In addition to the various technical aspects and details, an effective auditing program is one the many tools Senior Management has in the contemporary and challenging business environment.
How You Will Benefit
Gain a thorough understanding of auditing principles.
Refresh your understanding of the auditing process and how this fits in a modern aviation company.
Complement theory with examples and case studies to enhance the participants understanding.
Designed for
Experienced Aviation Auditors
Senior and Middle Managers responsible for implementing aviation auditing programs
Course Content
This is a three day course delivered in English.
Aviation Organisation, Regulatory Agencies and Management Systems
Internal Quality Audit
Common Audit Terminology
Audit Process & Program
Advance Human Factors
Auditor Qualities
Auditors Responsibilities and Activities
Audit Activity
Audit Evidence Gathering and Analysis
Audit Report
Advance Practices in Managing an Audit
Auditing in the Safety Management System environment
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Cargo Skills and Procedures
Enhance your cargo knowledge and expand your expertise.
How You Will Benefit
Acquire in-depth insight into how the air cargo sector functions, its regulations and limitations
Maximise your knowledge of aircraft loading procedures, reducing your costs as a result
Intensify your study of special cargos and the value-added service they provide your operations
Develop your ability to rate all types of cargo shipments, including disbursements and valuation charges
Secure your position as a leader in the air cargo world with an understanding of the legal climate
Designed for
Cargo training and development specialists
Cargo agents and freight forwarders
Ground handling and operations personnel
Operations and station managers
Airfreight managers
Course Content
Aircraft loading procedures and safety regulations
The freight chain (including ULDs)
The Warsaw Convention and conditions of carriage
Construction and combination rates (including ULD rating)
Valuation charges, charges collect and disbursement fees
Special handling requirements for human remains, valuable cargo and diplomatic mail
Interline procedures
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Passenger Fares and Ticketing
Survive the currency crisis! Minimise airline revenue losses arising from big currency swings by learning how to apply the currency conversion procedures used in pricing and re-pricing tickets.
How You Will Benefit
Master the various steps and checks in normal fare construction of a single pricing unit as well as for two or more consecutive or contiguous pricing units
Learn about the latest currency conversion procedures
Find out how to use the latest special mileage provisions
Calculate fares for journeys with surface sectors including circle trips with unreasonable connections
Apply the new normal fare open jaw definition
Differentiate between the limitations on indirect travel versus Category 8 (Stopovers)/ Category 9 (Transfers)
Assess the impact of limitations on indirect travel on fare construction and imbedded surface sectors
Apply the latest exchange/reissue and netting procedures
Determine if endorsements are still necessary in an electronic ticketing environment
Cope with the transition from paper MCOs/MPDs to EMDs and vMPDs
Practise with different types of voluntary rerouting and refund cases
Learn when to re-price using historical versus current fares and exchange
Designed for
Experienced ticketing and reservations agents
Line managers and sales supervisors
Rate/help desk specialists and interline billing officers
Fares and ticketing instructors, system developers and tariff analysts
Prorate agents, revenue controllers and GDS analysts
Course Content
Latest definitions of trip types
Special mileage provisions
Journeys with surface sectors
New normal fare open jaw (NOJ) pricing units
New European one country rule
Circle trips with unreasonable connections
Limitations on indirect travel
New TPM checks for surface sectors
Placement of Q surcharges
Difference between fare construction and imbedded surface sectors
Industry and carrier add-ons
Mixed class travel and first/business class exceptions
Endorsement and coupon control
Voluntary rerouting: exchange and reissues
Acceptance and issuance of MCOs and MPDs
Currency restrictions
Voluntary and involuntary refunds
Accompanying airline e-ticketing procedures
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Passenger Proration
Improve your organisation's bottom-line by strengthening your prorating skills and expanding your financial scope.
Ofrecido también en español. Ver información más abajo sobre el curso en Lima, Perú.
How You Will Benefit
Add value to your pricing decision-making through a better understanding of tariff construction and its likely impact on your revenue entitlement.
Accurately assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).
Evaluate the importance of mastering the MPA-P rules before any bilateral proration agreement is signed.
Interpret and transform your revenue evaluation into clear, meaningful and useful information.
Understand the components of value within your Special Proration Agreements (SPAs).
Designed for
Marketing/Sales/Pricing Managers and Officers
Ticketing Agents
Revenue Management, Yield and Tariff Analysts
Manager, Supervisors and Officers dealing with proration, passenger sales, interline billings/rejections and disputes
Auditors
Course Content
Basic elements of fare construction
Currency Conversion Revenue Accounting Manual (RAM), chapter A12
Review of the Prorate Manual – Passenger (PM-P)
Prorate factors and base amounts as per Part II of the PM-P
The amount to be prorated – applicable fares
The method of prorating
Proration details
Rules with regard to provisos
Overview of the Special Proration Agreements (SPAs) versus MPA-P proration
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Project Management (30 PDU
This five-day workshop is designed for practicing project managers to build on their experience and to share tools, techniques and tips with other experienced managers. The higher level focus ensures the business aspects of managing projects is presented and expanded by the participants. The position of successful projects in meeting an organization’s strategic plan is emphasized and clarified.
Conducted as a hands-on workshop, this session emphasizes in-class interaction and provides exercises that require participants to identify, analyze their own day-to-day project management issues.
Designed for
This Advanced Project Management workshop is for any individual or team committed to improving their organization’s efficiency in the advanced processes of project execution. This includes: All senior levels of project manager, product and program managers, senior technical staff, functional managers, and company executives who want to create a positive atmosphere for project execution.
Course Content
There are three key components to this session:
Advanced Project Management Techniques,
building on your project management fundamentals knowledge and experience (3 Days)
Learn to particpate in the definition of organizational roles and responsibilities
Clarify the role of the Project Sponsor
Participate in advanced project selection creation to meet strategic objectives
Revisit key general management skills that become more important as a senior project manager
Develop a process improvement mind set within the project, and develop a long term attitude to strengthening an organization
Understand what different non-project stakeholders need during project execution and be proactive in providing this important data
Learn the key components to ending the project successfully and managing the transition to operations and/or the customer
Project Management Tools, learn about the latest trends in project management software and tools available, including a detailed tutorial in using MS Project (1 Day)
Preparation for PMP Certification – get a preparation framework, tips, and tools, in preparation for the PMP Examination (1 Day)
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Quality Management System for Airlines
According to Civil Aviation Regulations and IOSA SARPS, sin1998 most airlines have implemented Quality Management Systems for Operations and Maintenance.Incorporation of advanced management techniques to manage the elements and processes of the quality management system for airline operations and to introduce the participants to the Integrated Aviation Management System, based on the IOSA standards and recommended practices. The focus of the course is to upgraded the QMS for airline operations, introducing modern management techniques to obtain a return on investment by increasing efficiency and diminishing non compliance and operational defects.
How You Will Benefit
Enhance your current quality management system knowledge
Focus airline operation on preventing defects and inefficiencies
Understand quality in a systemic and process approach
Analyze threats and evaluate quality risks against your airline
Manage quality risks proactively
Implement operational risk management processes for your organization
Plan, coordinate and implement effective preventive measures to avoid defects
Ensure that all requirements relating quality are adequately monitored in your organization
Be better prepared to respond to an emergency
Be able to develop your Business Continuity Plan
Designed for
Airline quality managers
Airline operations managers
Supervisors from the operational aviation professions
Managers of passenger, catering, cargo, baggage handling and fueling
Cabin and flight-deck staff
Course Content
Integrated Airline Management System Elements (Governance, Processes, Risk and Culture)
Governance compliance through Operational Processes
Systemic approach through Process Interaction Mapping
Method to Manage Change in all operational processes
Method to Manage Organizational Climate and Culture to build a quality focus organizational behavior
Quality and Safety integration Model
Method to manage Risk as ERM (enterprise strategic and operational risk management)
Business Continuity Management and Plan (ISO/PAS 22399)
Method to build a Balance Scorecard on behalf of quality & safety (performance indicators, service indicators and lag indicators on behalf of quality and safety)
Behavioral Markers System to evaluate personnel quality and safety performance
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Safety Management Systems
Safety Management Systems (SMS) are an essential part of successfully operating in today’s aviation industry. This course introduces participants to the key tools to manage a performance-based SMS. The SMS processes examined in detail during the course are equally applicable to airline, airport and ATM operations. Course materials help participants streamline the operational and business processes of their companies, thereby demonstrating improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety & Quality Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.
How You Will Benefit
Proactively manage safety
Upgrade your company’s SMS tools
Integrate SMS with other management systems
Improve safety culture
Designed for
The proposed course will be applicable for managers from the following aviation sectors:
ANS Providers
Airlines
Airports
Civil Aviation Authorities
Aircraft manufacturers and maintainers
FBOs
Course Content
Review of SMS principles and concepts
Hazard Management
Hazard reporting programmes
Hazard analyses
Safety management databases
Safety Management of Change
Integrated Management Systems
Integrating QA Programs with SMS
Safety Planning & Business Planning
Safety measurement
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Safety Management Systems for Airlines
How You Will Benefit
Improve effectiveness of Safety Management System using modern communication strategy
Gain knowledge in advanced risk management techniques
Learn cost effective resource planning
Designed for
Safety Specialist
Senior Management
Course Content
Role of Senior Management in implementing an SMS program in an organisation
Safety Department – a profit centre
Resource planning for effectives SMS implementation
Communication strategy – developing a Safety Communication Program
Investigating aviation incidents
Quantitative and qualitative risk management
Emergency Response Planning
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Advanced Train the Trainer
Perfect your training delivery skills and become an accomplished instructor.
How You Will Benefit
Improve instructor skills to effectively prepare for, manage, conduct, facilitate and evaluate a training event.
Use instructional tools and techniques to enhance instruction.
Improve presentation and communication skills.
Effectively motivate participants and engage their active participation during training.
Effectively integrate group work and collaborative learning.
Receive one-on-one coaching to improve instructor skills.
Designed for
This course is designed for experienced instructors interested in perfecting their training delivery skills.
Course participants must bring with them a lesson plan they have developed for review and improvement.
Course Content
Adult Learning Principles
Learner-Focused Instruction
Effective Instructor Skills for Active Training
Manage Group Dynamics Effectively
Evaluate Training
Prepare and Conduct Activities and Practical Exercises
Effective Preparation and Use of Instructional Aids
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
From AIS to AIM
The Global Air Traffic Management Operational Concept has provided requirements for the Aeronautical Information Service (AIS) to transition to a broader concept of Aeronautical Information Management (AIM).
This 5 day course will help participants follow the Roadmap for the Transition from AIS to AIM relevant to their ICAO region in order to provide aeronautical information in the new world of aeronautical information management.
How You Will Benefit
Gain a better understanding of the current developments involved in changing from product-centric to data-centric aeronautical information provision
Learn more about the quality of data, its storage and distribution in the AIM environment
Gain an appreciation of the practical operating procedures necessary for handling static and dynamic aeronautical data
Learn about the steps contained in the Roadmap for the Transition from AIS to AIM and draw conclstions about what it will mean for your organization
Designed for
Current AIS/ AIM practitioners and aviation professionals whose business relates to AIS/AIM
Course Content
The Global Air Navigation Plan (ICAO Doc. 9750), which contains near- and medium-term guidance on air navigation system improvements necessary to support a uniform transition to the ATM system described in the Global Air Traffic Management Operational Concept (ICAO Doc. 9854).
Learn about the work of the ICAO Study Group (AIS AIMSG) to amend to Annex 4 – Aeronautical Charts, Annex 15 – Aeronautical Information Services, the Aeronautical Information Services Manual (Doc. 8126), and the Aeronautical Chart Manual (Doc. 8697), and to develop two new manuals: the AIM quality systems; and AIM training.
The Regional implementation of WGS-84 data and Electronic terrain and obstacle data (eTOD) are the beginning. Learn about the roadmap steps contained in the Roadmap for the Transition from AIS to AIM (ICAO 1st Edition 2009)
Examine implementation strategies and human resource issues
Computer-based navigation systems, area navigation (RNAV), required navigation performance (RNP) and ATM requirements which have introduced a need for new corresponding AIS requirements for quality and timeliness of information
Technology in enabling areas such as communication and graphics
Use of AIS in the cockpit
Learn about the EUROCONTROL roadmap for AIM implementation, the Single European Sky (SES) Aeronautical Data Quality (ADQ) implementing rule, and the use of the European AIS Database (EAD) database and its wider applicability.
The safety impact of aeronautical information and the need for evolution to a fully digital environment within AIM
Suggested pre-course reading: Roadmap for the Transition from AIS to AIM (ICAO, 1st edition 2009).
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Air Cargo Management
Tomorrow's markets need, today's decision-making skills.
How You Will Benefit
Enhance your knowledge of the global cargo world to avoid strategic and tactical errors
Reduce your operating costs and maintain optimum levels of customer service
Capitalise on the changes within the cargo industry by researching and planning effectively
Understand shippers' changing needs and how to adjust your business for immediate results
Acquire exceptional management tools to improve your competitive performance
Designed for
General managers and senior executives in the air transport industry
Cargo services and operations managers
Quality control managers and specialists
Regional and cargo development managers
Airline and cargo training managers
Marketing and commercial managers
Course Content
Cargo trends and forecasts
How to deliver a competitive product
Quality control in cargo operations
E-opportunities: How to optimise the use of the internet and intranet within your organization
How to lower operating costs while improving service levels
The niche in the market: Does it still exist?
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Air Mercury – Next Generation™
The new standard in airline management training
Air Mercury – Next Generation™ aviation management course was developed in cooperation with Cranfield University and Delft University of Technology, two of the world’s leading academic institutions.
This advanced IATA course was created to help airline management teams understand competitive market dynamics to improve problem solving and decision-making skills.
During five classroom sessions, you will work in teams to explore the factors affecting airline profitability and how they interrelate. Using the latest simulation technology, you’ll test your skills by competing for market share and profitability of a virtual airline using real-life scenarios. Performance reports generated at the end of each session illustrate the impact of different business strategies and provide valuable insight into the mechanics of airline competition.
Understand what it takes to lead an airline to success through this dynamic learning environment!
How You Will Benefit
Gain an in-depth understanding of key airline cost and revenue drivers
Understand the mechanics of airline financial and operational issues
Analyze the factors related to market dynamics
Enhance problem solving and critical thinking skills
Learn to convert strategy into concrete tactics
Appreciate the value of teamwork in a management setting
Designed for
Aviation professionals in middle to senior management
Past participants of the original Air Mercury: Airline Management Integration course
Course Content
Network Planning
Pricing & Revenue Management
Marketing & Branding
Distribution & Sales
Loyalty Programs & CRM
Interlining & Alliances
Crew & Aircraft Scheduling
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Air Service Development
Increase and/or improve the amount of destinations served by your airport.
How You Will Benefit
Understand the relationship between airports, airlines and passenger growth
Gain insight on the various conventions, legislation and freedoms of the air
Acquire the tools and skills to prepare and present convincing new service proposals
Identify and explore aviation-related source material
Find out how to benchmark your existing services and processes
Meet your peers from around the world and discuss solutions to mutual issues
Designed for
Airport managers linked to the marketing and business development functions
Airline route planners and schedulers
Global airport operators
Airline and other aviation industry managers, consultants, marketing agencies, customer-research firms, banking and financial institutions whose clientele/interests include airports or airlines
Civil aviation authorities thinking of commercialising their operations
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Air Transportation Economics
This course is designed to provide an understanding of key issues, concepts and developments in air transport economics, including aviation management and business planning, regulatory and policy issues.
The course is ideal for new staff involved in the air transport industry as well as those with some prior background experience and who wish to broaden their understanding and reflect on current developments.
How You Will Benefit
The course is based on lecture sessions incorporating time for questions and discussions and comprehension of key concepts.
You will be required to think strategically about the economic issues affecting air transport in the areas of concern to civil aviation authorities, particularly those CAA’s whose managerial concerns range from airport management to aviation system management.
Exercises will be oriented to group dynamics and will involve problem solving in a time constrained environment.
Designed for
Civil Aviation Executives
Senior managers in aviation
Employees in civil aviation in managerial positions wishing to update their understanding of the key issues in air transportation economics
New or experienced managers entering aviation from outside the industry
Course Content
Transportation Regulation and Public Policy/Regulatory Frameworks
ICAO/ACI/IATA Relationships
The Value Chain Concept
Air Cargo Economics
Deregulation and Low Cost Carriers
Aviation Economics and Economic Impact Studies
Economics of Aviation Operations and the Environmental Impacts
Aviation Organizational Structures and the Economics of Privatization Strategies
Airport Planning and Terminal Design Impacts
Aviation Fees and Charges Issues
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Air Transportation Management
This course is also offered in Spanish - Gerencia del Transporte Aéreo
Gain an optimal understanding of the Air Transportation System.
Develop technical competence (the knowledge of the aviation industry and managerial leadership principles and practices), people skills (the capacity to motivate and inspire their employees), conceptual skills (their ability to put things together), judgment (the ability to reach wise decisions) and the ability to "walk the talk".
How You Will Benefit
Students will develop:
Technical competence (knowledge of the aviation industry and managerial leadership principles and practices)
People skills (the capacity to motivate and inspire their employees)
Conceptual skills (the ability to put things together)
Results (performance track record)
Purpose (the ability to recruit, select, teach and maintain great people)
Judgment (the ability to reach wise decisions).
Character (the integrity to "walk the talk")
Designed for
Employees working within the aviation industry who have been promoted to a first-level managerial position
New or experienced managers coming into aviation from outside the industry
Course Content
Overview of the Air Transportation System and Environment
Critical Roles of The Air Transportation Manager
Air Transportation Manager as Communicator
Role and Functions of Airlines and Airports
Air Transportation Manager as Change Architect
Role and Functions of Civil Aviation Authority
Air Transportation Manager as Facilitator
Introduction to Air Transportation Law
Introduction to Civil Aviation Security
Air Transportation Manager as Leader
Impact of Technology on Air Transportation
The future on Air transportation Management
Presentations of Team Action Plans
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airborne Collision Avoidance System / T-CAS Training for Air Traffic Controllers & Pilots
The ACAS acronym refers to the ICAO standards for the Airborne Collision Avoidance System performance. T-CAS (Traffic Alert and Collision Avoidance System) refers to the aircraft equipment which is currently mandated at T-CAS II version 7.0.
This 5 day ACAS / TCAS training will ensure that Air Traffic Controllers and Pilots have a full and current understanding on how T-CAS alerts and advisories are generated.
Part of the training material used for this course was developed in cooperation with Eurocontrol and the “Centre d’Etudes de la Navigation Aerienne” (CENA – France).
How You Will Benefit
Acquire a full understanding of the ACAS set of worldwide standards.
Increase your understanding of the mechanisms that lead to T-CAS Traffic Advisories (TA) and various Resolution Advisories (RA).
Clarify the associated operational procedures.
Provide a forum for controller and pilot feed-back on local operational issues regarding T-CAS events.
Designed for
Air Traffic Controllers
Pilots
Course Content
Status of ACAS implementation worldwide
Air Traffic Controller & Pilot specific procedures
Multiple case studies
Combined analysis of the Pilot vs Controller situational awareness
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aircraft Accident Investigation
How You Will Benefit
Become aware of the objective of aircraft accident investigation, its origins and current practices.
Be informed of international conventions applicable to aircraft accident investigations and the role of the State of Occurrence.
Be informed of the global best practices applied by States, the various authorities and organizations that may be responsible for the function of aircraft accident and incident investigations
Learn about the different types of accidents and serious incidents
Be informed of the role of the airline and its nominated staff to assist in the investigation of an aircraft accident involving your airline’s aircraft
Learn the difference in assisting as an advisor to the accredited representative or as an expert participation in the investigation.
Be informed of the various workgroups that may be formed and their roles in the investigation
Learn the rights of your airline as an operator in the compiling of the Final report
Be informed on the need to have an identified go-team
Review some major accidents.
Designed for
Operational and Technical airline members within an airline who may be called upon to participle in an aircraft accident involving an aircraft of its airline or code share partner
This course is a must for anybody having an interest in aircraft accident and incident investigations with a view to prevent occurrences and enhance aviation safety.
Course Content
Introduction to aviation organization, regulatory agencies and management systems
The introduction of ICAO SARPS
ICAO Annex 13 SARPS
Introduction to investigation authorities
The obligations of the State of Occurrence
Participation in an investigation and the role of accredited representative, advisor and expert
The rights and obligations of participants and the conduct of the investigation
The role of the airline advisor or expert and the airline support functions in respect of Documents; CVR; DFDR; and provision of transportation
Accident reporting and safety recommendations
The need for an airline go-team
Review of some major accidents
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aircraft Acquisition and Financing
Avoid the bad deal and identify opportunities for your organisation.
How You Will Benefit
Identify the critical issues when negotiating aircraft and equipment purchase agreements
Analyse the crucial terms in operating leases, such as maintenance reserves, return provisions, operating restrictions and defaults, and remedies
Understand the nature of basic financial structures
Understand the issues pertaining to purchase contracts for new and used aircraft
Grasp the distinction between operating leases, finance leases and cross border, double-dip-leveraged leases
Refine your negotiating skills
Designed for
Legal Counsels/Advisors
Corporate Affairs Executives
Fleet Trading Managers
Leasing and Insurance Analysts
Aircraft Asset Management Directors
Contracts/Sales Managers
Course Content
Legal status of aircraft - definition, characterisation, nationality and registration, jurisdiction and conflicting laws
Term sheets/letters of intent - legal effect
Aircraft purchase contracts for new aircraft, warranties and exclusions; excusable and non-excusable delays; manufacturer support; performance guarantees
Used aircraft - 'as is, where is' indemnities, unrecorded liens
Operating leases - legal, financial and technical issues arising in the context of lease negotiations, quiet enjoyment, assignment, maintenance reserves, return conditions, possession and use, liens, indemnities and defaults and remedies, deposits
Export credit financing
Security, mortgages and pledges
Registration and bankruptcy
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aircraft Airworthiness & Air Carrier Certification
Improve aircraft airworthiness to meet regulator requirements.
How You Will Benefit
Discuss and Implement the ICAO SARPs and leading industry regulations (FAR, JAR)
Develop a Safety system that complies with international requirements
Prepare and execute safety audits on airline and maintenance organizations
Approve aircraft Maintenance Control and / or Procedural Manuals, Maintenance Programmes and Minimum Equipment Lists
Designed for
Maintenance managers and supervisors
Aircraft maintenance engineers, technicians and mechanics
Course Content
Airworthiness of aircraft
Type certification
Certificate of airworthiness
Continuing Airworthiness
Operators responsibilities
Air operator certificate
Maintenance control manual
Maintenance programme
Minimum equipment list
Flight safety documents system
Manuals, logs and records
Approved Maintenance Organizations
Quality system
Training programmes
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aircraft Operations Awareness for Emissions Verifiers
The objective of this training is to familiarise Verifiers with the aviation industry, its regulatory requirements, operating procedures, safety standards and the on-board and ground systems involved in aviation fuel and load planning, handling and usage.
This training will ensure that Aircraft Operators do not need to brief Verifiers on aviation basics, prior to commencing the verification (audit) process. It will also help minimise the potential for health safety incidents and provide Verifiers with a “working knowledge” of the industry (as required by EA-6/03).
Designed for
Aviation Emission Verifiers
Course Content
The Regulatory Environment
Jet Aircraft Characteristics
Airport Handling
Fuel Supply Chain
Aviation Fuel Types
Function of Specifications
Fuel Density
Determining Weight of Fuel
Fuel Calculations
Fuel Usage
Effect of Temperature
Fuel Management Systems
The Fuel Ticket
Aircraft Fuel Systems
Ground Fuel Systems
Fuel Planning Parameters and Regulatory Requirements
Weight and Balance
Bio Fuels
A Standard for Fuel Suppliers to Invoice Airlines
Airline Quality Systems
IATA's Role
Fuel and Load Data Transfer within the Airline
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aircraft Weight and Balance
Explanation of the basic theory of aircraft weight and balance. An explanation of the basic principles of flight in relation to weight and balance. An introduction to the compilation of the standard IATA design manual loadsheet encompassing an explanation of maximum structural weights, limiting weights, aircraft basic and operating weights. An introduction to the basic principles of balance encompassing the moment arm, basic index calculations and an explanation of the design and completion of the drop line trim chart.
The course is focussed on providing a basic generic knowledge of weight and balance for those wishing to enter the field of load control.
How You Will Benefit
Understanding of the basic principles of flight related to aircraft weight and balance
An explanation of the terms used within the field of aircraft weight and balance
Gain an understanding of the various weights used in the compilation of a loadsheet
An explanation of the basic theory of balance encompassing the moment arm
An understanding of the construction of Indexes and their use
Understanding the design of the drop line trim chart
An explanation of the use of the drop line trim chart
An explanation of the connection between the standard IATA manual loadsheet and drop line trim chart and the IATA standard electronic data processed loadsheet
Designed for
Load Controllers
Ramp or Loading Supervisors
Flight-deck staff
Course Content
Basic theory of flight
Aircraft weights:
Basic aircraft weight
Aircraft operating weight
Aircraft structural and limiting weights
Basic theory of balance
Balance theory applied to aircraft
Loadsheet compilation
Explanation of the drop line trim chart and its function
An explanation of the connection between the manual load/trim sheet and the standard IATA EDP Load/trim sheet
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Business Foundations
A two-week course in critical airline management studies.
How You Will Benefit
Develop an in-depth understanding of the key principles that drive the aviation business
Review issues on airline economics, management and development, organizational structure and effective leadership
Increase your understanding of key elements of successful airline performance, drawing on best practices shared by industry experts
Be updated on the latest airline management issues
Learn about the latest initiatives in reconciling the increasing demand for air transportation and the need to mitigate its environmental impact
Learn from a faculty of recognized international consultants
Interact and work with aviation managers from around the world
Designed for
Directors of departments of small and medium-sized airlines
Middle managers of large airlines
Business unit managers
Executive representatives from aviation-related organisations who do business with airlines
Those directly responsible for the management, development and daily operation of an airline
Individuals who need and want a more formal study of these important topics, but whose time to devote to more formal study is limited
Course Content
Overview of the Aviation Industry
Air Transportation and the Environment
Cost Containment Strategies and Enhancing Productivity
Strategic Planning
Leadership Development, Performance Management and Succession Planning
Airline Market Analysis
Impact of New Technologies
Practical Exercises
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Cabin Crew Training
Prepare yourself to start your career as an airline cabin crew.
How You Will Benefit
Become aware of the cabin crew profession, its origins and current practice
Describe the aircraft types and cabin crew functions
Learn how to manage passenger interactions in a variety of circumstances
Know about different types of emergency and safety procedures
Designed for
Entry-level cabin crew members
This course is a must for anybody starting a career or wanting to work as cabin crew.
Course Content
Introduction to the Aviation Industry
The Cabin Crew Profession
Landing the Job
Cabin Crew Lifestyle
Introduction to Aircraft and Aviation Familiarisation
Crew Member Coordination and Communication
Customer Service
Managing Passenger Interactions
Safety and Emergency Procedures
Medical Emergencies and Medical Training
Introduction to Dangerous Goods and Hazardous Materials
Aviation Security
Service Procedures
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Commercial Challenges and Regulatory Issues
Know your competition, strengthen your alliances and avoid the pitfalls of regulatory issues.
This course is available upon request for onsite delivery only
How You Will Benefit
Find out the latest "state of the industry" thinking on issues, problems and solutions
Unearth the real-world strategies, analyses and techniques that boost profits, cut costs and lead to smart business solutions
Gain critical insight and planning techniques for complex and unpredictable scenarios
Acquire the knowledge and tools to improve performance, increase efficiencies and raise productivity
Designed for
Marketing managers
Commercial Service managers
Government and International Affairs managers
Finance and Information Technology managers
Course Content
Competition, strategic alliances, franchise agreements, code-sharing, distribution channel management (e-commerce)
Forecasting aviation markets, risk analysis, financial decision-making
Adapting to the challenges of regulatory change in different geographical markets
The implication of deregulation, liberalisation and globalisation
Key operational factors: schedule reliability, optimal labour and asset utilisation
Strategic planning/management decisions and an airline's bottom line
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Contract Law
Acquire a solid understanding of contractual agreements to make better decisions.
How You Will Benefit
Understand and interpret the pertinent rules and clauses in airline contracts
Negotiate, draft and apply the relevant clauses and assess their implications on your airline
Analyse case studies and how different solutions to contract law issues affect airline operations
Designed for
Legal Counsels/Advisors
Insurance Managers
Managers in fields such as information technology,aircraft maintenance and overhaul who have a sound understanding of legal manners
Managers of legal services
Course Content
Specific features of airline contracts: the main areas covered by contractual agreements
Insurance coverage as required by law or as a precondition for the issuance of an operating permit
Computer hardware and software contracts, drafting typical clauses to be applied in airline system contracts
Commercial co-operation contracts, including code-sharing and market alliances
Ground handling and related agreements, as well as catering, aircraft maintenance and overhaul agreements
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Customer Service
Airlines and other service industries spend large sums of money on marketing and advertising their services with the intention of attracting new customers and retaining existing ones. This money is wasted if staff fail to provide the level of customer service needed to make a vital impact on the purchase and repurchase decisions of customers. Competing solely on the basis of product or price is not sufficient.
How You Will Benefit
Increasingly, attention to the customer is becoming the criterion by which a company is judged. This course aims to give you the knowledge, skills and customer service attitude to anticipate and respond to the problems which customers inevitably face.
Designed for
All customer contact staff including:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks
cargo reservations and receiving
Public relations and sales support personnel
Flight attendants
Course Content
Better standard of customer service
Communication skills
Customer contact techniques
Social styles
Dealing with complaints
Managing stress
Note:
Chapters include review questions, discussion questions and a reading list of appropriate books for reference.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Emergency Planning and Response Management
Design and execute a comprehensive and efficient emergency plan.
How You Will Benefit
Gain insight into the planning, development and execution of an emergency plan, and the parties and processes involved
Appreciate the roles and responsibilities of the emergency planning specialist
Improve your understanding of ICAO, the National Transportation Safety Board and State regulations
Identify and outline potential issues in an emergency response situation
Designed for
Emergency planning managers/inspectors
Station managers
Quality managers
Security managers
Operations managers
Emergency and family assistance managers/coordinators
Course Content
Responsibilities of the Airline
The Emergency Response Organization
Emergency Centers
Alarm and Mobilization
Airline Response Plan Development
Accident Investigation / Preservation of Evidence - Flight Data and Voice Recorder
Stations Emergency Procedures
Humanitarian Response
Cultural Differences
Flight and Cabin Crew Procedures
Public Relations Procedures
Technical Support
Passenger Information Center
Special Assistance Team Center
Passenger Property Handling
Security Procedures
Insurance, Legal, Financial Procedures
Response Plan Implementation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Finance and Accounting Management
Analyze your airline's financial health.
How You Will Benefit
Evaluate the financial manager's role within the airline management team
Improve your financial analysis skills
Acquire a functional approach to cost management, including how to initiate change and improve performance
Gain practical, hands-on experience with airline case studies
Designed for
Financial officers and accountants
Treasury managers
Station accountants
Business unit managers
Cost analysts
Business analysts
Course Content
Airline financial reporting
Financial statement analysis
Airline cost of capital
Financial ratios and their importance to measure performance
Airline capital structure and cost classification
Sources and application of funds
Cash management and financial planning
Airline financial control
Capital budgeting
Aircraft leasing:finance and accounting issues
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Finance and Accounting Management - 2nd Edition
This new edition has been written to provide those with little or no experience in the field of finance with a basic understanding and appreciation of the role of finance in an airline. For those already engaged in financial activities, the course will outline the main issues and problems facing the airline industry as a whole, and indicate how efficient financial management can help overcome these problems.
How You Will Benefit
Evaluate the financial manager's role within the airline management team
Improve your financial analysis skills
Acquire a functional approach to cost management, including how to initiate change and improve performance
Gain practical, hands-on experience with airline case studies
Designed for
Financial officers and accountants
Treasury managers
Station accountants
Business unit managers
Cost analysts
Business analysts
Course Content
Airline financial reporting
Financial statement analysis
Airline cost of capital
Financial ratios and their importance to measure performance
Airline capital structure and cost classification
Sources and application of funds
Cash management and financial planning
Airline financial control
Capital budgeting
Aircraft leasing:finance and accounting issues
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Industry Leading Practices
Review some of the leading practices of successful airlines from both the low cost carrier and the network carrier sectors, to identify synergies and opportunities which can be transferred to the benefit of your organisation.
This course is available upon request for onsite delivery only.
How You Will Benefit
Analyse in detail the evolving low cost carrier business model, its strengths and weaknesses
Examine the evolution of the industry, and gain an insight into the future airline business model
Study lessons learned from successfully adapting airlines - see how they have managed to compete in the new marketplace, through examination of their models and strategies
Work through synergies between your business and the leading practices of other successful carriers to identify where the opportunities lie
Focus on cost management, revenue generation strategies and competitive techniques which have proven successful in today’s marketplace
Explore new opportunities for innovation
Designed for
Airline directors and senior managers
Related industry management seeking insight into the successful airline model
Multi-discipline - commercial, operations, marketing, finance
Course Content
Overview of today's airline industry
The rise of the low cost carrier, and the markets response
The future airline business, and the evolution of the low cost and network models
The network carriers response - successes, failures and lessons learned
The core low cost carrier business model and principles
Innovative revenue generation techniques
Leading revenue management practices
Cost management practices
Customer propositions - competing by differentiation and / or brand leverage
Leading practices and transferable techniques
Changing the model versus starting from scratch - difficulties experienced and lessons learned
Behind the financial performance of today's airlines
Benchmarking of airline costs across the globe
Case studies and lessons learned - including Southwest, Ryanair, JetBlue, Air Asia, Virgin
Pros and Cons of the low cost carrier model versus the legacy model, and vice versa - what can be learnt from the best of each
Geographical differences and considerations in the evolving airline model
Specific synergies and benefits of attendees business to leading practices discussed
and much more...
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Maintenance Cost Management
Learn how to identify, benchmark, control and reduce maintenance and engineering related costs.
How You Will Benefit
Gain a better understanding of the technical operations (maintenance and engineering) costs and their key drivers.
Learn about the Maintenance, Repair and Overhaul (MRO) market status and trends and how it affects your airline
Gain a better understanding of the long-term impact of MRO decisions on an airline’s total expenses and aircraft asset value
Identify key opportunities for cost reduction in maintenance and engineering
Learn how to better evaluate MRO related projects; “make versus buy” decisions, supplier selection, etc.
Learn a wide array of techniques and strategies to control and reduce maintenance costs
Designed for
Airline and MRO Management personnel directly related to aircraft engineering and maintenance, who need to understand the impact of their decisions on maintenance costs and budgets
Finance Managers who are involved in the accounting and reporting of aircraft maintenance costs
Supply Chain Managers who are responsible for identifying the best MRO providers and for their fleet
Asset and Fleet Management Managers responsible to maintain the highest value for their aircraft by making smart maintenance decisions
Course Content
MRO market and current trends in maintenance and engineering
Requirements and qualifications of airlines, MROs, suppliers
Maintenance economics overview
Maintenance cost drivers; plan and control
Maintenance cost benchmarking toolset
Strategic sourcing: from a request for proposal (RFP) to the contract
Practical maintenance management decisions and business case development
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Management Integration: Air Mercury™
Lead your team to success with a high level understanding of airline operations.
Air Mercury offers a unique combination of classroom lectures and exercises to prepare you to develop, present and defend a business plan.
Working in teams, you are challenged to devise a business plan to return Air Mercury, IATA’s virtual airline, to profitability and long-term viability. You will contribute in formulating a high-level strategy for network and fleet development, new schedule creation and making decisions on branding, product definition and marketing. The simulation tool enables your team to test and evaluate the impact of their plans and decisions in financial and operational terms.
Once all teams have finalized their turn-around plans, they will present the results to a panel of industry experts representing the airline’s Board of Directors. Teams must justify and defend their plans, demonstrating that they have learned what it takes to bring stability and long-term viability to their airline.
How You Will Benefit
Obtain overview of contemporary issues and challenges in the aviation industry
Gain a high level understanding of key airline cost and revenue drivers
Learn how these drivers inter-relate
Learn how to evaluate challenges facing the aviation industry
Learn to prepare, present and defend a business case
Designed for
Junior or mid-level managers in the aviation industry
Managers at any level who are new to the industry
Managers in related industries who need to better understand the airline business
Course Content
Contemporary Issues
Airline Economics
Airline & Route Profitability
Network & Schedule Planning
Fleet Planning
Product and Branding
Distribution, Sales and Marketing
Pricing and Revenue Management
Bilateral Agreements
Airline Alliances
SWOT Analysis and Business Plan Preparation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Marketing
Stay ahead of the competition!
How You Will Benefit
Know what your customers' needs are
Discover how to effectively segment your targeted markets
Exceed your customers' needs with product innovation, product quality and efficient distribution
Develop creative and cost-effective marketing strategies
Designed for
Recently appointed marketing managers
Sales managers
Marketing officers
Market coordinators
Customer programme controllers
General sales agents
Course Content
Conducting marketing research audits of your own organisation, the competition and the customers
Efficient marketing segmentation and SWOT analysis
Customising products and services to satisfy the needs of your target audiences
Advantages and disadvantages of different distribution channels
Selecting the most efficient promotional strategy
Developing and implementing your annual marketing plan
Setting up control procedures to monitor the Marketing Plan's implementation and results in each target market segment
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Operations Document Systems and Quality
Understand the relationship between Quality Management, Aviation Auditing, and Airline Operations Documentation.
Acquire the knowledge required to ensure that your operation has a document system that will facilitate compliance with IOSA, regulatory standards, and your corporate objectives.
Identify the benefits of implementing a robust documentation system as a tool to assist accurate internal communication and consistent internal and external delivery.
Designed for
Flight and Ground Operations Managers / Directors
Quality Managers / Quality Auditors
Course Content
Day One
Introductions
The relationship between Quality Management, Regulatory Requirements, and documentation.
Day Two
Document Hierarchy
Consistency and Referencing
Document Amendment and Retention
Day Three
Standards, Documentation and Auditing
The Document requirements of IOSA
Day Four
Summary – Bringing it all together
Exam
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Passenger Services
Improve your technical and customer service skills to assist passengers according to industry standards.
How You Will Benefit
Apply IATA passenger and baggage handling standards
Gain a practical working knowledge of all airport passenger service functions
Better assist passengers in a professional and customer-focused manner
Designed for
Passenger service managers
Customer service managers
Handling staff/agents
Instructors
Course Content
First impressions
OAG Airline Guide and IATA manuals
Tickets and ticket acceptance
Miscellaneous charges orders
Credit cards
Endorsements
Fraud
Skills for giving passenger service
Baggage
Dangerous goods for passenger handling staff
Boarding and arrival : Gate procedures and problems
Special passenger handling procedures
Worldtracer
Delay handling
Handling difficult situations
Disruptive passengers: An introduction
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Revenue Management
Discover the techniques that airlines are applying to derive revenue from seat selling and maximize profitability!
This Course will help you understand how legacy airlines and low-cost carriers apply the basic principles of airline revenue management to meet the current challenges that face the industry today.
How You Will Benefit
Understand the characteristics of airline demand and the strategies applied to forecast demand
Apply practices used in pricing strategies
Learn how large revenue is gained through correct application of optimal seat allocation
Make correct decisions in order to optimize revenue on a given flight
Learn how making correct scheduling and capacity adjustments can determine profitability
Apply effective principals of performance monitoring to achieve revenue objectives
Find out the challenges posed and opportunities generated by eCommerce
Learn how to build a successful airline revenue management organization
Understand why low-cost airlines require a revenue management system
Designed for
Airline Revenue Management Analysts – entry level
Airline Marketing personnel
Front-line employees
Customer Service Representatives and Supervisors
Airport call center customer service staff
Interline Department staff
Tour Designers engaged in aircraft leasing
Sales staff
Airport Agents
Anyone interested in the management of airline revenues and network planning
Course Content
Introduction to Revenue Management
Managing Airline Passenger Demand
Airline Pricing
Booking Class Assignment
Seat Inventory Control
Spoilage Management
Group Management
Scheduling and Capacity Adjustments
Monitoring Performance
Product Distribution
A Revenue Management Organization
Revenue Management and Low-cost Carriers
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Security Operations
Manage and implement an effective security programme for your airline.
How You Will Benefit
Enhance your current aviation security knowledge
Find out about the latest international regulatory requirements
Plan, coordinate and implement effective preventive measures
Ensure that all requirements relating to the security of each flight are adequately monitored
Be better prepared to respond to an emergency
Analyse the threat level against civil aviation and evaluate the risks against your airline
Designed for
Airline security managers
Airline operations managers
Managers of passenger, catering, cargo, baggage handling and fueling
Cabin and flight-deck staff
Customs and immigration officers
Airport law enforcement officers
Course Content
Elements of the regulatory requirements of aviation security
Convergence of the national, airline and airport security programmes
Skills in prevention/protection risk analysis - threat evaluation and crisis management
Forms of crime targeting the aviation industry
Apply operational/security procedures in an international airport
Role of security personnel within the aviation industry
Airline related case studies
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Certification and Standards
Assure your compliance with the mandatory certification of airports/aerodromes.
This hand-on course will give you the skills to assure your airport/aerodrome meets or exceeds the requirements of ICAO's Annex 14.
How You Will Benefit
Find out how to meet the applicable specifications of the aerodrome certificate
Understand the relevant Standards and Recommended Practices
Examine and discuss your obligations as an airport operator
See how it is done at the airport level through a site visit
Designed for
Aerodrome operators, managers, planners and airside technical personnel
Civil aviation authorities, policy makers, inspectors
All who wish to better understand the airport certification process
Course Content
ICAO Annex 14
ICAO Aerodrome certification requirements
Operational safety during construction
Aeronautical information publications (AIPs)
Apron safety management and AVOTP
Emergency response
Aerodrome inspection
Introduction to Safety management systems (SMS)
Aerodrome manual
Course Integration Excercise
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Certified Employee (IACE)
The International Association of Airport Executives (IAAE) and IATA are pleased to present the International Airport Certified Employee (IACE)- Operations Course. The program is to provide airport operations personnel with a thorough review of ICAO Annex 14 and all related standards and recommendations - based curriculum designed to educate and challenge airport personnel with airport operations responsibilities or anyone interested in a related career.
How You Will Benefit
Become an International Airport Certified Employee (ACE)
Learn from aviation professionals with extensive experience in and knowledge of airfield operations.
Obtain a thorough airport operations education and use your knowledge to improve the safety and efficiency of your airfield or any airfield in the world.
Earn a prestigious designation and become a part of an elite group of international aviation professionals.
Designed for
Airport managers and supervisors in the fields of operation services, maintenance, engineering
Airport security staff
Airport and airline safety staff
Airline and ground handling Duty and station managers
Course Content
Airport Safety Oversight
ICAO Aerodrome Design and Operations Annex 14
Airport Design and Layout
Snow and Ice Control
Hazardous Substances and Materials
Airport Rescue and Firefighting (RFF)
Airport Emergencies and Response
Aviation and Airport Security
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Commercial Management and Developement
This key management course is designed to devlop airport managers skills for analyzing the marketplace and preparing effective airport commercial strategies to satisfy customer needs and counter competitor actions.
How You Will Benefit
Generate understanding of industry issues, strategies, and tools used by commercially-oriented airports.
Develop advanced skills for analyzing the marketplace and preparing effective commercial strategies to customer needs and competitor actions.
Encourage interaction and discussion of global commercial best practices through team work and proposal formulation.
Build participant confidence and competencies in leading and managing airport commercial development and sales efforts.
Designed for
Airport management
Global airport operators
Consultants, banking and financial institutions whose clientele includes airports
Airline managers interested in better understanding the airport commercial functions
Course Content
Commercial Challenges
Commercial Planning
Course Integration Exercise
Strategic Intelligence (focus onunderstanding and analyzing decision-making environment)
Commercial Strategy (focus on developing strategies to capture leading market position)
Airport Economics (focus on how economics critical to making commercial decisions)
Commercial Management (focus on building team for delivering commercial practices)
Airport Land Development
Other Airport Commercial Activities
Communication and Promotion Planning
Property Management
Business Negotiations (focus on planning and effective bargaining for win-win outcomes)
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Customer Service Excellence
Great customer-service oriented airports know that they must push the limits in order to differentiate themselves from the pack.
To enable our airports to grow beyond today, we must adopt or reinvent a new set of service excellence rules. This course stresses the importance of getting senior and mid-management committed to implementing a culture of customer service excellence to be communicated to all employees across the organization.
This is a highly interactive course where participants will be encouraged to share their views, exchange ideas and partake in discussions and workshops.
The vision of an ideal customer service experience for all different categories of customers at the airport through a better understanding of their respective needs and the adoption of customer service excellence values at all levels within the organization.
How You Will Benefit
Focused attitude towards excellence initiated and driven by senior management throughout the entire organization.
Understand the principles of Customer Service Excellence
Describe the key steps of a Customer Service Program leading to the creation of a Quality Service Culture
Understand the process for measuring customer satisfaction
Designed for
Airport Managers
Airport Concessions
Global Airport Operators
Airline Managers
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Emergency Management
Better plan, manage and coordinate emergencies at your airport.
How You Will Benefit
Understand what are international ICAO's Standards and Recommended Practice's for emergency planning at airports
Meet the legal responsibility to manage emergencies at your airport with a comprehensive, systematic approach
Fully coordinate response plans with various outside agencies
Develop table top and full scale emergency drills
Evaluate crisis management systems at aerodromes and identify required improvements
Designed for
Airport Managers
Airport Fire Service
Airport Emergency Managers/Coordinators
Representatives from Civil Aviation Authorities
Public Relations Representatives
Municipal Agencies
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Financial Management
Manage a financially sound and profitable airport.
How You Will Benefit
Develop your financial know-how to improve your airport's efficiency and effectiveness
Review and discuss financial trends within the industry and their impact upon strategy and operations
Understand the risks in a volatile market
Learn the techniques to assess financial performance
Compare and contrast various industry approaches to pricing
Designed for
Airport/airline managers, accountants, treasurers, comptrollers
Financial managers and analysts
Auditors
Banking and investment firms whose clientele includes airports
Airport consultants who need a thorough understanding of the key airport financial management concepts, principles and techniques
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Firefighter Officer
How You Will Benefit
Enhance your Incident Command Structure
Find out how to apply safety regulations and conduct an initial accident investigation
Learn the procedures for conducting airport fire inspections
Plan for multiple agency response
Examine and discuss human resource procedures, policies and evaluations
Designed for
Airport Fire Department Officers
Airport Emergency Response Managers
Municipal Fire Department Officers
Civil Aviation Safety and Emergency Preparedness Inspectors
Course Content
ICS Overview
Communication in an Emergency Situation
Develop a Pre-incident Plan
Develop an Initial Action Plan
Implement an Action Plan
Post-Incident Analysis for Single Unit
Response
Operational Plans for Multi-Unit Incidents
Post Incident Analysis for Multi-Unit Incident
Tabletop exercises
Maximize Member Performance
Evaluate Job Performance
Develop Procedures for Hiring Members
Methods to Promote Professional Development
Apply Safety Regulations
Conduct an Initial Accident Investigation
Secure an Incident Scene
Procedure for Conducting Fire Inspections
Plan for Multiple Agency Emergency Response
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Marketing
Market your airport to meet and exceed the needs of your customers and business partners.
How You Will Benefit
Learn how to effectively market your airport to various users and clients
Identify and explore market research tools
Design a marketing mix
Challenge your understanding of the Marketing function to go beyond the traditional "4 Ps"
Review success stories from around the world
Prepare an airport marketing plan with your team
Designed for
Airport and aviation industry managers linked to the marketing and commercial functions
Global airport operators
Consultants, marketing agencies, customer-research firms, banking and financial institutions whose clientele includes airports or airlines
Civil aviation authorities thinking of commercialising their operations
Course Content
Airport Marketing Issues
Airport Marketing Strategy
Marketing Process and Tools
Air Service Development
Retail Marketing
Land Development
Marketing Management
Objectives of the Course Integration Exercise:
Prepare and develop a Marketing Plan
Apply marketing theories and concepts
Utilize collective participant knowledge, skills, and experience
Analyze and resolve the case study which simulates realistic airport situation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Operations
Learn about the fascinating world of airport operations by understanding the airport's role in history, the various agencies, airlines and companies found at an airport along with the important roles airports play in the local and national economies. You will also appreciate the amazing technology used at airports from x-ray machines to runway lighting.
How You Will Benefit
Understand the world of airports
Discover the various airport customers and partners
Learn about the different areas of an airport, such as landside, terminal, and airside
Understand airport economics
Designed for
Recently appointed staff working for or at an airport
Travel industry staff wanting to understand airports
Police, Immigration and Customs staff having to deal with airports
People wanting to work in aviation by bettering their knowledge
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Retail Management
Designed for
Airport middle managers and supervisors
Airport retailers
Global airport operators
Consultants, banking and financial institutions whose clientele includes airports
Airline managers interested in better understanding the airport commercial functions
Course Content
Airport Competitive Environment:
Airport Strategic Planning
Airport Competitive Analysis
Airport Marketing Mix
Developing Marketing Strategy
Airport Sustainable Development
Enhancing Non-Aeronautical Revenue
Concession and Retail Planning
Retail Marketing and Strategic Positioning
Concession and Retail Management
Managing Marketing Strategy
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Safety Management Systems
ONLY A FEW SEATS LEFT in our Geneva course, register now to secure your seat!
Safety is a key priority in our industry! This course will guide you in understanding and implementing Safety Management Systems at aerodromes/airports
How You Will Benefit
Understand what are safety management systems and why they are now a legal requirement for aerodromes
Meet the legal responsibility to manage safety at aerodromes with a comprehensive, systematic approach
Fully integrate safety considerations into the business of operating aerodromes via the application of management controls to all processes critical to safety
Understand the steps to implement safety management systems at aerodromes
Evaluate safety management systems at aerodromes and identify required improvements
Determine what are safety management systems
Designed for
Aerodrome Senior Managers
Aerodrome Middle Managers
Aerodrome Safety Managers
Airline/Ground Handling Managers
Representatives from Civil Aviation Authorities
Members of Aerodrome Board of Directors
Course Content
Systems management defined
Traditional safety programs
The system safety approach
Airport responsibilities for safety
Components of safety management systems
Airport safety policy
Airport safety management plan(s)
Implementing SMS at an airport
Airport resources
Safety culture
SMS and the aerodrome manual
Regulating airport SMS
Regulator responsibilities
Evaluating SMS
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Security Operations
This course is also offered in Spanish and French: Operaciones de Seguridad Aeroportuarias / Mesures de sûreté aux aéroports
Improve your knowledge on the latest security issues, threats and technological developments.
How You Will Benefit
Find out about the updated International Standards and Recommended Practices (SARPs)
Learn to plan and implement airport security measures
Develop and improve your emergency response plans
Evaluate airport security threats
Get updated information from industry experts on the latest systems and procedures
Designed for
Airport/Airline Security managers and officers
Law enforcement personnel involved in airport operations
Managers from companies involved in airport operations
Government representatives involved in Security, Customs and Immigration
Course Content
Global Civil Aviation Security Structure
Threats & Risks to Civil Aviation
Security Legislation
Annex 17 & Security Manual
Access Control
Control of Passengers & Baggage
Technology & Equipment in Security
Counter Sabotage Measures
Security and Passenger Facilitation
Contingency Planning
Response to Security Emergencies
and much more....
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Strategic Management
Our flagship airport management course! Airport Strategic Management is designed to enable participants to understand best-management practices confronting modern commercial airports serving wide diversity of aviation clients.
The major course elements address developing an overall airport strategy, process and human resource change tools, performance management, facility and operational planning, integrated financial and investor techniques, as well as emerging topics of sustainability and technology adoption.
A challenging Course Integration Exercise enables participants to apply strategies and develop effective working relationships with other participants from all over the world.
How You Will Benefit
Permit participants to develop corporate strategies for addressing marketing opportunities and competitive threats
Demonstrate use of various performance management systems such as Balanced Scorecard and Total Quality Management to ensure effective action towards adopted corporate strategies
Recognize appropriate methods for re-designing core airport processes necessary to respond to customer and competitive demands
Recognize importance and best practices with regards to application of sustainability principles and environmental management planning
Understand importance and modern approaches to airport good governance
Exposure to the latest insight available through the worlds’ most significant airline association.
Designed for
Senior managers, and individuals who expect to become senior managers in the near future, from the airport/aviation industry
Global airport operators
Consultants, investment, banking and financial institutions whose clientele includes airports or airlines
Civil aviation authorities thinking of commercialising/privatising their airport operations
Course Content
Strategic Business planning
Airport total quality management
Business process re-engineering
Strategic marketing alliances
Master planning
Corporate governance
Corporate finance
Human resources and change management
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Terminal Design and Planning
Better understand how to design terminal infrastructure and manage capacity in a way that is cost efficient while assuring optimal operations and high-level customer service
How You Will Benefit
Improve planning making capability by addressing key design issues to optimise new or existing airport projects
Increase your ability to better integrate user and technical requirements
Improve your understanding of all important airport disciplines and procedures
Discover solutions that will enhance capacity, provide best customer service, balance terminal functions and improve
airport performance (thus cost efficiency)
Designed for
Airport Authorities
Architects
Airline Facility Planners
Engineers
Civil Aviation Authorities
Consultant firms responsible for designing and planning terminals
Course Content
Forecasts
Capacity / Demand Analysis
Terminal Envelope Geometry
Terminal System Capacity
Level Of Service
Terminal Sub-Systems
Airside Systems
Landside Systems
Technical Infrastructure
Benchmarking
Acc Introduction
Simplifying Passenger Travel (Spt)
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airport Total Quality Management
Provide the knowledge to develop a total quality management (TQM) strategy for achieving organizational effectiveness in an airport environment. The hands-on course content will address the practicalities of conflicting agency agendas, and the always-important requirement to elevate existing relationships and customer service at the airport.
How You Will Benefit
Develop an understanding of TQM strategies and their appropriateness in an airport environment
Understand the challenges that other individuals face, and how these difficulties are impacting their ability to interact more effectively with other airport stakeholders
Consider the practical uses of a TQM strategy at an airport
Recognize the need for a system approach to improving airport service quality
Identify inter-agency approaches for building confidence that TQM will work
strengthen relationships to permit frank yet constructive dialogue
Designed for
Airport Managers and Supervisors
Civil Aviation Authority Managers
Airline Station Managers
Customs and Immigration Authority Managers
Security Agency Managers
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airside Safety Awareness
Identify and correct safety hazards while reducing costs.
How You Will Benefit
Further your understanding of the safety systems
Gain insight into how "human factors" affect airside safety
Improve your understanding of staff training and safety inspections
Find out how to reduce accidents
Designed for
Safety officers
Ground operations managers
Duty officers
Civil Aviation and Airport Authorities
Course Content
Human Resources
Training Needs Analysis
Staff Training
Human Factors in the Workplace
The Airside Area Aircraft Arrival
The Airside Area Aircraft Off Loading
The Airside Area Aircraft Loading
The Airside Area Aircraft Departure
Fuelling of Aircraft
Fire in the Airside Area
Accidents Airside
Accident InvestigationAccident Case
StudiesThe true cost of Accidents
Airport / Airside Visit
Ramp Inspection WorkshopRamp visit feedback against
Inspection Check List
Safety Tools
Safety Audit Family / Risk Assessments
Personal Protective Equipment
Alcohol and Drug Abuse
Working under the influence of prescribed drugs
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Alliances, Strategic Partnerships & Frequent Flyer Programmes
Practice how to apply today’s marketing methods to make a difference to your airline’s future.
This course is dedicated to those who yearn for new insights in how to use the latest marketing tools to create real success in the marketing environment today and tomorrow.
How You Will Benefit
See the real marketing challenges of tomorrow and how to face them
Work with your assignment partners and your trainer to overcome the competition in a series of structured business games
Become a more confident and capable marketing executive
Designed for
Airline marketing staff involved in Online Marketing
FFP and Partnership Marketing specialists
Those wishing to grasp the potential of modern Marketing to enhance their careers
Course Content
Health check: what’s right and wrong with airline marketing today
Assignment 1: Apply what you have learnt to a “test carrier”
Segmentation and choice: what customers to fight for and why
Modern marketing tools: strengths, weaknesses and using them properly
Online marketing strategy and tactics: what you need to know
Assignment 3: Using an online approach to counter either a low cost competitor or a business class specialist
Partnerships: What to want and what to look for
Assignment 4: Partner evaluation exercise where assignment partners select their preferred challenge
Assignment 5: Integrate one or more partners into your online strategy
FFP: What to use it for and what not to use it for
Assignment 6: Integrate your FFP into your marketing strategy
CRM: How to make it all fit together
The marketing plan: what, when and why
Assignment 7: Prepare and present your plan to a panel of judges
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
ANS Legal and Financial Issues
This course will provide managers with a comprehensive view of the issues likely to be of major importance in the discharge of their responsibilities to manage effectively, in light of such external influences and changes in the legal and financial contexts in which ANS providers are expected to operate.
How You Will Benefit
Understand the nature and scope of States legal rights and obligations with respect to the provision of Air Navigation Services
Develop charging policy for air navigation services
Better plan the financing air navigation facilities
Develop a roadmap for financing organizational and operational changes
Implications for management information systems
Designed for
Director generals of civil aviation authorities
Directors of airport administrations
ANS providers and ground handling general managers
Senior executives from airlines
All individuals from civil aviation organisations, private sector companies and organisations in the air transportation industry who have the potential for holding senior management responsibilities
Course Content
The nature and scope of States legal rights and obligations with respect to the provision of Air Navigation Services
Legal principles for the implementation of the Global Plan for CNS/ATM Systems
Changes in the nature and scope of ICAO Annex 11
Challenges to International Operating Agencies
Charging for air navigation services
Financing air navigation facilities
Financing organizational and operational changes
Implications for management information systems
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
ATC Team Resource Management & Safety (TRM)
This course enhances controller’s understanding of the mechanisms associated to errors in ATC and helps them to develop personal strategies to identify and manage the consequences in an operational environment. This course focuses specifically on situations where the human factor is clearly identified as a component to the system overall safety.
How You Will Benefit
Know the Human Factors elements in ATC
Know the key elements of the SHELL Model for ATC management
Manage your resources with a systemic and a process approach
Develop intrapersonal and interpersonal skills
Develop a safety and quality culture to increase efficiency
Focusing on team work and coordination
Designed for
General Managers of ATC organizations
Operations and Maintenance Managers and
Supervisors from ATC
Personnel from ANS authorities
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation and the Environment
Find ways of reconciling the demand for air transport and the need to mitigate its environmental impact and consider various ways to minimize impacts such as noise and greenhouse gas emissions.
How You Will Benefit
Understand the industry's latest challenges
Develop skills to address, analyze and assist in the development of environmental policies and develop communication techniques related to these
Learn how to develop specific evaluation methods for environmental assessment
Respond to environmental issues such as noise, local and global emissions, water/waste management and land use planning
Develop an understanding of the role of ICAO's Committee on Aviation Environmental Protection (CAEP), IATA and other organizations
Designed for
Civil aviation and regulatory authorities
Airline operators
Airport operators
Air navigation service providers
Government officials
Manufacturers
Non-governmental organizations
Course Content
Overview of the aviation industry
Environment management
Sustainable aviation
Social, economic and environmental Impact
Regulatory and institutional framework
Economic issues and analysis
Airport environmental management
Crisis communication
Environmental management at Geneva airport
Practical exercises
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation English Language Solution
Attention Pilots and Air Traffic Controllers: to ICAO's English language requirements IATA has a solution for you!
How You Will Benefit
IATA's Aviation English Solution is designed to enable Pilots and Air Traffic Controllers around the world to meet the ICAO level 4 language proficiency standard. IATA's Aviation English Solution consists of the three following services:
An Assessment Service to determine the initial English proficiency level and training requirements
A customised Language Training Programme
Proficiency Testing to validate the English proficiency level in accordance with ICAO's level 4 standard
1. Assessment Service
Pilots and Air Traffic Controllers call in to a testing centre to complete an oral assessment of their English pronunciation, structure, vocabulary, fluency, comprehension and interactions. A consolidated report is provided with recommendations for training.
2. Language Training
Based on the results of the assessment, tailored Aviation English modules are delivered to Pilots and Air Traffic Controllers.
3. Proficiency Testing
Pilots and Air Traffic Controllers are tested to confirm whether they meet or exceed the ICAO level 4 proficiency standard.
Designed for
Pilots and Air Traffic Controllers involved in international operations and whose first language is not English.
Improving your language skills is not accomplished overnight. Begin improving your Aviation English now!
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Internal Auditor Course
How You Will Benefit
Learn auditing and assessment techniques that will enable you to gain objective evidence of an organisation’s degree of compliance with applicable regulatory and IOSA requirements.
Gain the knowledge to present your assessment in a clear and concise reporting format.
Learn the auditing requirements that are applicable to the of aviation industry organisations and aviation authorities
Designed for
Aviation operational personnel with little or no auditing experience who wish to become internal operational auditors.
Experienced aviation operational personnel who wish to become internal operational auditors
Operational Managers who would like to understand the added value that an internal audit can bring to their daily functions.
Quality Managers
Safety Managers
Course Content
Aviation Organisation, Regulatory Agencies and Management Systems
Introduction to Internal Audit
Audit Process & Program
Human Factors
Auditor Qualities
Auditors Training
Auditors Responsibilities and Activities
Common Audit Terminology
Audit Activity (Initiation & Preparation)
Documentation Review
Audit Evidence Gathering
Analysis of Observations and Findings
Reporting Audit Results
Good Practices in Managing an Audit
Introduction to IATA Safety Audit (IOSA)
IOSA Program and Process
By the end of the course you will:
Understand the concept of organisational management and control systems, processes and procedures and how they relate to other bodies, regulations, requirements and standards (ICAO, Regulatory Authorities, IOSA, ISO).
Understand the purpose of auditing as part of a Quality and Safety Management System, and its added value to enhance the operational safety and improve operational performance of an airline.
Have a sound understanding of the complete audit process and methodology, and acquire auditing techniques.
Be able to perform audits and gain objective evidence of an Organisation’s degree of compliance with applicable requirements and standards and to present the results in a clear and concise report.
Understand the corrective / preventive action process, the need for corrective / preventive action verification and the management feedback / follow up system.
Understand the IOSA Program: a powerful tool for airline quality and safety worldwide.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Law for Managers
This course is also offered in Spanish - Derecho Aeronáutico para Gerentes
Acquire a general understanding of aviation law and its application to your business.
Explore regulatory issues related to airlines, civil aviation, airport administrations and air navigation services.
For non-lawyers.
How You Will Benefit
Understand the legal and regulatory environments in which you work and how they affect your organisation
Understand how air transportation is being transformed by market economies, liberalisation of air routes, technological changes and commercialisation of aviation activities
Discuss the issues affecting airline operations, civil aviation and airport administrations and air navigation services with international legal experts
Designed for
Senior executives and managers (non-lawyers) from civil aviation administrations
Airport authorities
Air traffic services operators
Airlines and aviation-related organisations
Course Content
International Legal & Regulatory Framework
Government Regulation
Bilateral & Multilateral Air Services Agreements
Technical Regulation of Airports and Airlines
Liability in Air Transport
Cooperation Agreements between Airlines
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Security Trainer
Learn how to deliver exceptional security training programmes within your organisation or as a professional.
How You Will Benefit
Learn how to prepare and develop training programmes and evaluation methods
Find out how to create an effective learning environment
Understand how adults learn and how to incorporate this into an effective learning tool
Gain pratical presentation and communications skills
Analyse your training style
Develop tangible security training objectives
Designed for
Future security training officers
Security instructors
Training specialists
Line security trainers
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Security Training Package (ASTP)
IATA and ICAO have partnered to provide airlines with the most up-to-date and comprehensive security training package available worldwide. This package is the answer to your aviation security training challenges.
Designed for
Senior Managers
Middle Managers
Managers / Supervisors
Technical / Staff
Method of delivery is yours to determine!
- In-Company Training:
Benefit from the expertise of qualified IATA instructors
The programme can be tailored to the needs of each airline
Flexible programme to save time and money having your key staff participating in the programme in your own work environment
The training programmes are flexible in order to adapt to your busy work schedule
- Stand-Alone Package:
Purchase this package and have your own instructor presenting the material
Fee
The package fee of USD 3900 consists of 5 CD-ROMs, inlcuding an Instructor's guide, and over 900 slides with the latest updates:
Disc 1 - Airline Security foundation course
Disc 2 - Flight Deck & Cabin Crew
Disc 3 - Ground Services
Disc 4 - Management
Disc 5 - Instructor's Guide (includes lesson plans, handouts and text)
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Security Training Package (ASTP) - Airline Management Course
How You Will Benefit
This particular course follows on from the foundation course and is designed for airline management personnel. This course is one of the elements in the total ASTP, which consists of:
Foundation Course for all Staff
Flight Deck and Cabin Crew
Ground Services
Airline Management
Designed for
Selected airline staff at supervisory or management level within the company who are either responsible for the implementation of security measures or are required to be aware of such measures.
Course Content
Understand the evolution of the threat against aviation and the need for effective counter measures
Describe the minimum legislative requirements needed to establish a coordinated civil aviation security programme
Use the appropriate reference documentation to assist in the implementation of security programmes and procedures
Recognize the basic measures applied to ensure protection of civil aviation
Participate in the development and implementation of appropriate Contingency Plans
Manage the airline response to security incidents or major security emergencies
Implement a quality control programme through regular testing and exercising of plans and procedures
Understand the implications of security on design of new facilities
Implement a Human Resource
Management scheme to ensure standards of implementation of security measures are maintained implement the relevant contents of an Airline Security Programme
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Security Training Package (ASTP) - Flight Deck and Cabin Crew
How You Will Benefit
This particular course follows on from the foundation course and is designed to enable airline flight crew to implement the appropriate security measures and procedures in accordance with the airline operator's security programme.
Foundation Course for all Staff
Flight Deck and Cabin Crew
Ground Services
Management
Designed for
This course will train airline flight crew members who are responsible for the implementation of airline security measures to prevent and respond to acts of unlawful interference.
Course Content
Implement the relevant contents of an airline security programme
Understand the responsibility for security control of people and items taken on board of an aircraft
Recognise prohibited items, dangerous articles and substances
Describe the airline procedures for handling, carriage and disposal of restricted and dangerous articles
Assist in the process of searching aircraft
Respond to security incidents or emergencies on the ground or in flight
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Security Training Package (ASTP) - Ground Services
How You Will Benefit
This particular course follows on from the foundation course and is designed for airline personnel who are involved in Flight Operations. This course is one of the elements in the total ASTP, which consists of:
Foundation Course for all Staff
Flight Deck and Cabin Crew
Ground Services
Airline Staff Management
Designed for
Selected airline staff who have responsibility for ground services within the company and are required to implement, or be aware of, security measures to prevent and respond to acts of unlawful interference.
Course Content
Understand the need for security awareness
Be aware of the security procedures at check-in, screening points and boarding gates
Appreciate the need for procedures for the handling, carriage and disposal of restricted and dangerous articles
Assist in the process of protecting and searching aircraft
Implement the security requirements for hold baggage and passenger/baggage reconciliation
Understand the procedures for handling bomb threats to aircraft on the ground
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Basic Airside Safety
An interactive, flexible and cost-effective way of learning about best practices in airside safety. Course content based on IATA's Airport Handling Manual (AHM).
How You Will Benefit
Train new staff involved in ground operations
Refresh the skills of your current staff
Save on airside safety training costs
Reduce the risk of accidents and ramp damages
Designed for
Airline, airport and ground handling company staff responsible for providing aircraft services or involved in ramp operations.
Course Content
1. Airport Environment
The Airport
Communication
Hand Signals
Aircraft
Ground Support Equipment
2. Security and Safety
Security
Aircraft Danger Zones
Health and Safety
Severe Weather Conditions
Traffic Rules At The Ramp
Accident and Incident Reporting
3. Fire and First Aid
Fire Prevention
Fire Protection and Fire Action
First Aid
Course Duration
4 hours (approximately)
Exam & Certificate
All candidates will be given three attempts to successfully complete the exam at the end of the course. To successfully pass the exam, the student must achieve a grade of 80% or higher.
Successful completion of the course leads to an IATA Certificate in Airside Safety!
Minimum System Requirements
Hardware:
Pentium II 300MHz
64MB RAM
16bit SB compatible sound card
Software:
MS Windows 98 SE
MS Internet Explorer 5.5 SP2
Macromedia Flash 6
MS Windows Media Player 7
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Basic AVSEC Management Course for Airport and Airline Operators
This is the very first training programme to be provided jointly by IATA and the Aviation Security Company of Hong Kong (AVSECO).
How You Will Benefit
Provide a comprehensive and practical understanding of the essential foundations of aviation security
Offer the experience of certified instructors from both IATA and AVSECO
Relate to the aviation security responsibilities and requirements of both airline and airport operators
Present the essential technical and managerial skills
Incorporate the legal basic of and legal requirements arising from a national aviation security programme
Designed for
Airport managerial staff wishing to refresh their knowledge in aviation security and management skills.
Airline security managers and security advisors.
Management level staff of airline shipping agents and air cargo handlers.
Law enforcement agency officers whose work relates to aviation, or other mass transport related operations.
Professionals interested in furthering their professional knowledge and managerial skills relating to aviation security.
New staff managing aviation security functions as service provider, regulator or end user.
Course Content
Threat to Civil Aviation
IATA’s role in AVSEC & Security Manual
ICAO’s role in AVSEC & Annex 17
Hold Baggage Screening System
Baggage Reconciliation
Airport Access Control system
HKIA Permit System
Security Management Systems
Crisis Management
Risk Management
In-flight Security
Role of Flight Attendants
Cargo Security and Regulated Agent Regime
Facilitation and Security
Technology & Equipment
Zero Tolerance
Case Studies
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Basic Passenger Fares and Ticketing
Get ready for the new HIP check for special fares and when to use the most restrictive conditions!
How You Will Benefit
Verify if systems are correctly applying the ever changing rules of fare construction and baggage selection
Learn about the new global indicators
Know how to calculate normal unrestricted and restricted one-way fares
Understand when to apply specified routings versus the mileage system principle
Construct normal fares using industry (IATA) and carrier add-ons
Differentiate between the higher intermediate point check for normal and special fares
Know how to change fare break points in search of a lower fare quote
Acquire the skills to select the best special fare for the passenger's itinerary and recognise related ticketing entries
Appreciate local combination of special fares and when to apply the most restrictive conditions
Find out the new alternatives to YQ/YR
Designed for
New recruits, ticketing and reservation agents
Tariff and prorate analysts
Interline billing officers responsible for selling, issuing, controlling, accepting and auditing tickets
Course Content
Introduction to IATA Geography and the Passenger Air Tariff Set
Latest global indicators
Anatomy of a pricing unit
Fare selection criteria and currency rules
Mileage System versus specified routings
Add-on construction
Higher Intermediate Point and Backhaul checks
Impact of electronic ticketing on fare construction and PTAs
Quoting midweek/weekend or seasonal fares for one way, round and circle trips
Round trip, circle trip and round-the-world fare construction
Collection of stopover fees, security fees and other surcharges
Children and infants' ticketing and fare construction
Special fare construction, analysis and related ticketing procedures for individual travel
Standard conditions 100 and 101
Open jaw trips using special fares
Local combination of different types of fares
Collection of penalty fees
Simulation of ticketing entries found in the data elements of ET displays and TAT boxes
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Benchmarking and Best Practice for ANS Providers
Various models of ANS Best Practice have been defined especially over the last two decades. Learn how to use Benchmarking effectively in your organization to deliver service improvements and achieve better performance results. Explore the key result areas for ANS Providers and acquire new tools to measure and compare success. Get up to date on the ANS core processes of specification and design of service, delivery of service, review of service and customer service.
How You Will Benefit
Be able to compare your own organization to other ANS Providers based on facts.
Learn how to implement service improvements and achieve better performance results.
Designed for
ANS Provider Executive, operational and strategy Managers, team leaders, support staff.
ANS Benchmark and best practice can also be applied to associated areas such as ANS Consulting, Air Traffic Controller training, Aeronautical Information Services (AIS), Aeronautical Information Management (AIM), ANS Engineering and Maintenance, ANS Infrastructure, Meteorological Services, Aviation Environmental Monitoring, Aeronautcial Personnel Licensing, Safety Management training, Rescue and Firefighting, Airspace and Airport Design, Search And Rescue (SAR) and Airworthiness.
Course Content
History and definition of Benchmarking
What is Benchmarking and what it is not
The powerful reasons for Benchmarking
The applications of Benchmarking
How to set organizations goals based on hard data
The Benchmarking Framework and Baseline Information
Benchmarking and how to improve from an internal and external perspective
The 5 step approach to Benchmarking
How to remove roadblocks to success
Review of key Benchmarking studies: CANSO, EUROCONTROL
Applying a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction and measure them against Key Performance Indicators (KPIs).
How to analyze your own organization and apply ANS Best Practice
Review the core processes of specification and design of service, delivery of service, review of service and customer service
How to implement service improvements and achieve better performance results
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
CAA Compliance with ICAO SARPSA
complete and up-to-date Legal and Regulatory Framework constitutes one of the cornerstones of an effective Civil Aviation system which is safe, secure, regular, sustainable and efficient.
Many States are currently in need of an in-depth reform of their Civil Aviation Laws and Regulations as their existing legal and regulatory instruments are outdated, obsolete, do not cover the latest amendments to the ICAO Standards and Recommended Practices and include severe gaps in critical areas related to safety and security oversight. Often, States don’t have adequate provisions regulating economic aspects of Civil Aviation incorporated into existing law and regulations.
Today many States, with the support of financial institutions and donors, are at various stages in the planning and implementation of legal and regulatory reforms aimed at modernizing their national Civil Aviation laws and regulations in order to effectively regulate both technical and economical aspects of their Civil Aviation industry.
This course is designed to provide the essential knowledge and skills which will enable States’ Officials at all levels to adequately plan, manage, control and successfully complete the modernization of their national Civil Aviation Laws and Regulations to ensure that they adequately reflect national policies and are compliant with international obligations.
How You Will Benefit
Learn how to develop a legal and regulatory reform project management plan, define its terms of reference and determine project requirements.
Learn how to monitor time, quality and cost performance during the legal and regulatory reform project execution.
Communicate project progress effectively.
Learn how to effectively manage change and gain the support of key stakeholders.
Enhance your ability to manage a project team through a better understanding of the project manager's role.
Learn how to manage the contributions of consultants.
Learn how to assess different Model Civil Aviation Laws and Regulations.
Learn how to ensure that the Civil Aviation Administration essential responsibilities and powers are incorporated in the basic Civil Aviation Law.
Learn essential concepts of international laws and regulations applicable to Civil Aviation.
Learn how technical aspects related to aeronautical safety and security must be incorporated in legal and regulatory instruments.
Learn how economical aspects related to domestic and international air transportation must be incorporated in legal and regulatory instruments.
Learn how to structure the legal and regulatory framework and facilitate its continuous updating and improvement.
Learn how train CAA staff and manage the industry transition so as to successfully implement the new regulatory framework.
Designed for
Ministry of Transport Officials.
Ministry of Justice Officials.
Officials of Executing Agencies.
Directors General of Civil Aviation Administrations (DCA or DGCA).
Managers of Civil Aviation Administrations (DCA or DGCA).
Other Stakeholders.
Course Content
Developing Project Plan and Terms of Reference.
Setting up a Project Management Team.
Performing a comparative analysis of different Model Civil Aviation Law and Regulations.
Developing the structure of the Civil Aviation Legal and Regulatory Framework.
Determining national policies which will influence the Civil Aviation Legal and Regulatory Framework.
Analyzing sources of international laws to determine obligations related to safety, security and air transportation.
Developing the essential provisions of a basic Civil Aviation Law.
Integrating stakeholders into the development of the new regulatory framework.
Developing technical regulations to ensure safety, security and sustainability of civil aviation operations.
Developing economic regulations to promote access, efficiency and development of air transportation.
Developing a communication plan to introduce the new regulatory framework to the civil aviation industry.
Developing a training plan for CAA staff.
Designing and implementing a system to ensure sustainability, continuous updating and improvement of the Civil Aviation Legal and Regulatory Framework.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Card Payment Policies and Fraud Prevention
How You Will Benefit
Learn more about how payment cards works
Study important issues regarding card acceptance policy
Learn more about fraud liability and loss prevention
Identify potential cost reduction strategies
Designed for
Financial Managers
Distribution Managers
Ticket Office Managers
E-Commerce Managers
Course Content
Introduction to payment card processes
Fee structure for card payments
Payment guarantees and liabilities
Differences between sales channels
The role of IATA in airline card payments
Acceptance of card payment for airline ticket sales
Card fraud prevention and remediation
PCI DSS - a new standard for card data security
Reducing payment costs
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Cargo Accident Investigation and Prevention
Focus on Safety in a Cargo Environment by properly investigating accidents and developing effective prevention programs.
How You Will Benefit
Learn how to properly investigate accidents and incidents
Review and analyze various ramp and warehouse accident scenarios
Lean to improve your interviewing and questioning skills
Learn management tools to be used in accident prevention
Make your work environment safer
Designed for
Cargo ground handling and operations personnel
Operations supervisors and managers
Cargo safety managers
Course Content
Reporting of accidents and incidents
How to investigate accidents and incidents
Communication skills
Approaches to interviewing people involved directly vs witnesses
Interview feedback
Prevention plans
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Cargo Marketing for the 21st Century
Stay ahead of the competition!
How You Will Benefit
Understand the sources of demand for air cargo
Know what your customers’ needs really are – and how to position air cargo solutions to meet those needs
Discover how to effectively segment your target markets
Exceed your customers' expectations with product innovation, product quality and efficient distribution
Develop creative and cost-effective marketing strategies
Designed for
Recently appointed marketing managers
Sales managers
Marketing officers
Market coordinators
Route development managers
Customer programme controllers
Course Content
Conducting marketing audits of your own organisation, the competition and your customers
Trade patterns & the macroeconomic environment, modal split, the air cargo value chain
Learning from other business models
Efficient market segmentation and SWOT analysis
Brand values
Designing products and services to satisfy the needs of your target audiences
Customer acquisition and retention – Customer eXperience Management
Pricing for value
Advantages and disadvantages of different distribution channels – understanding the role of intermediaries
Selecting the most efficient and effective promotional strategy – integrated marketing
Developing and implementing your annual marketing plan
Setting up control procedures to monitor implementation of the marketing plan and results in each target market segment
Navigating current and future legal issues in air cargo
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Cargo Security
This course is also offered in Spanish - Seguridad de la Carga Aérea
Master the principles of Cargo Security. Ensure you implement procedures that will safeguard your operation. Learn all the policies of air cargo security.
How You Will Benefit
Gain in-depth knowledge of the latest security initiatives, their implementation and implications
Review selected government programs relating to air cargo security
Plan and execute effective crisis management strategies
Minimise your operational exposure through proper risk management techniques
Benefit from "hands-on" learning with industry leaders
Review and discuss Annex 17 recommendations and guidelines
Designed for
Cargo services and operational managers
Cargo acceptance and handling staff
Customs officers
Security managers
Risk management specialists
Aviation and AVSEC inspectors
Terminal and airport managers
Course Content
The Threat to Civil Aviation
Regulatory Authorities
Principles of Air Cargo Security
Cargo Security Acceptance
Exemptions to Screening
Recognition and Handling of Improvised Explosive Devices
X-Ray Screening
Cargo Terminal Access Control
Employee Security Awareness
Cargo Security Training
Cargo Security Auditing
Handling a Bomb Threat
and much more...
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Cargo Skills and Procedures
Develop a solid foundation for your cargo career.
How You Will Benefit
Gain familiarity with air cargo terms and expressions
Learn to control and maximise the use of space in aircraft holds
Understand aircraft routings and industry manuals such as TACT and OAG World Airways Guides
Apply basic rating principles and state and operator variations
Accept cargo and complete documents according to IATA standards, improving customer service
Develop an awareness of special cargos and how to handle them
Designed for
Cargo agents and freight forwarders
Operational staff of airlines
Cargo export/import specialists
Cargo training specialists
Shippers
Course Content
Cargo entities and organizations
World geography and time zones
Use of the air cargo guides
Introduction to Special Cargo, such as dangerous goods, live animals and perishables
Cargo automation
Aircraft types and ground support equipment
Flight routings and introduction to the cargo rating system
Liability and claim handling
Air Waybill completion
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Change Management
This course is also offered in French - Susciter le changement
Learn how to effectively lead and manage important organisational changes through a proven methodology and experiential exercises.
How You Will Benefit
Develop a change strategy focusing on the people side of change.
Work with a simulation to identify key issues, create and implement a change plan.
Obtain coaching on your change leadership style and strategy.
Learn and practice with tools and techniques that are applicable to your real life project or change issue.
Learn how to create buyin and readiness for change.
Develop a personalised change leadership development plan.
Designed for
Directors and managers who drive changes throughout their organisation or within their units.
Participants must come to the programme ready to discuss their change projects and experiences. Participants will be required to complete an online leadership assessment and change project profile prior to the programme.
Course Content
Understanding your use of self as a leader and manager of change
Personalised leadership assessment
Coaching and personalised development plans
Experience change simulation and methodology for change
Characteristics of effective change teams
Diagnosing your own change project or issue
Building a case for change
Stakeholder analysis and risk mitigation
Leveraging resistance to change
Building communication strategies
Case studies, best practices and experiences from private, public and government sector organisations
Reflect and apply best practices & lessons learned to your change project or issue
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
CNS/ATM Planning Master Class
This course builds on Foundations of CNS/ATM to provide the tools for effective planning and management of the delivery of Air Traffic Services reconciling the realities with which ATS managers are confronted and the objectives of the ICAO Global ATM System.
How You Will Benefit
Learn more about ICAO CNS/ATM technologies and infrastructure, the Global ATM System and Performance-based Navigation (PBN)
Build Balanced Scorecards based on your own ATS environment taking into account local and global objectives such as the ICAO Global Aviation Safety Plan (GASP)
Through individual and group exercises learn how to apply a service delivery strategy in a systematic way to develop a long range Master Plan for the delivery of Air Traffic Services
Designed for
Middle and Senior management from Air Traffic Services environments
Air Traffic Controllers who want to develop their leadership and management skills
Course Content
ICAO Performance-based Navigation (PBN) Airspace Concept
PBN designated airspace and PBN designated ATS routes or approaches
Review of the ICAO Global Aviation Safety Roadmap (GASR) to develop ‘destination statements’
Baselining CNS infrastructure, human resources, financial resources and safety
How to build Balanced Scorecards
The four perspectives of Balanced Scorecards: financial; customer; internal process; and innovation and learning
Applying Key Performance Indicators (KPIs)
Individual and group exercises building to the creation of a 15 Year Master Plan for the delivery of Air Traffic Services
Master Class Review
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Collaborative Decision Making (CDM)
CDM brings together airlines, civil aviation authorities and airports in an effort to improve air traffic management through information exchange, data sharing and improved automated decision support tools.
This philosophy of collaboration promises to become the standard in aviation.
CDM enables information sharing and facilitates decision making processes by ensuring that stakeholders are provided with timely and accurate information, essential for the planning of their operations.
For example, accurate estimates of arrival and departure times improve aircraft handling, apron services, stand and gate management, ATC and Air Traffic Flow Management.
By enabling decision making based on accurate shared information, CDM increases predictability in case of unforeseen events or disruption.
How You Will Benefit
Improve air traffic management through information exchange and data sharing
Implement the philosophy of collaboration which promises to become the standard in aviation
Enhance operational decision making capabilities through information sharing
Learn to make better use of existing resources and efficiency in operations
Understand how to develop common situational awareness between partners of flight progress in the air and on the ground
Make air traffic more predictable due to timely and accurate shared information
Learn how to recover from disruption through timely dissemination of information
Designed for
Middle Managers
Managers / Supervisors
Technical / Staff
Course Content
Operational Concept Description
Functional Requirements and Specifications
Roles and responsiblities
Key Performance Indicators
Service Level Agreement
Implementation Risks
Generic Procedures
Implementing CDM at airports
Implementing CDM in flow management
Aeronautical information management as the basis for CDM
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Corporate Risk Management
This course provides an introduction to the Integrated Risk Management Technique, tailored specifically for the aviation industry with an emphasis on operations.
How You Will Benefit
Participants of the course will obtain an overview of the Integrated Risk Management Technique as well as gain a better understanding of what risk management is and how it can help an organisation better manage its business and be more resilient to performance and economic changes.
Designed for
Entities involved the air transport industry, e.g. airlines, ground service providers
Airports
Regulators and civil aviation authorities
Risk and Insurance Managers or Coordinators
Safety Managers
Quality Managers
Operational personnel who are responsible for managing day-to-day risks
Aviation regulators
Anyone interested in learning more about risk management
Corporate Risk Management Systems
Insurance Adjustments
Management of Standard Deductable
Introduction to Enterprise Risk Management (ERM)
Course Content
Need for risk management – resilience to performance and economic changes
Conformance to IOSA, ISAGO and AHM risk management standards for the aviation industry
Introduction to risk management
What is risk
Types of controls available
Risk management process
Risk management components to be implemented
Sample customized Risk Model for the aviation industry
Common risk language for an organisation
Sample Risk Rating Parameters that can be used to rate risks for likelihood (probability) and impact (severity)
Sample Risk Matrix
Step by step process to implement risk management in an organisation
Mapped against the IOSA, ISAGO and AHM risk management requirements
List of global risk management standards
Critical requirements to integrate risk management into operations
Airlines
Ground service providers (all ramp services)
Airports
Benefits of risk management / return on investment
Case studies of risk management successes and failures – global examples from various industries
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Cost Reduction Strategies
It’s time to stop thinking of cost cutting in a vacuum. In the new world, the same initiatives can both reduce costs AND raise revenues. The most successful airlines will learn how to work across departments to not just control costs but achieve the ultimate goal: maximizing profitability.
How You Will Benefit
Improve your understanding of key drivers of airline profitability and shareholder value
* Recognize the key ways in which global economic fundamentals impact an airline’s cost base
* Become familiar with the latest and most important technologies airlines are using to lower their costs while simultaneously raising revenue, often with the same initiatives
* Answer questions such as: If bag check fees reduce bags handled while generating revenues from those that are still checked, is this a revenue generation strategy or a cost management strategy? What about onboard food sales, which reduce consumption while driving revenues? Are there other opportunities for such dual-purpose strategies?
* Identify crucial areas where costs can be prevented or reduced
* Review and study real-life examples of cost management techniques and technological adoption at world-class airlines
* Evaluate the long-term prospect for cost management
Designed for
* Chief Financial Officers and Financial Controllers
* Cost and Management Accountants
* Costs Analysis Managers
* Operation Cost Control Managers
* Divisional Managers
Course Content
* Identifying areas for cost prevention and reduction
* Understanding the factors driving costs in areas such as fuel, labor, distribution, inventory management, corporate purchasing, fleet planning, airport and flight operations and foreign exchange
* Implementing initiatives across departments that reduce costs while raising revenues with a view to maximizing profitability
* Identifying and analysing dual-purpose strategies. Is it a a revenue generation strategy or a cost management strategy?
* Distinguishing good costs from bad costs
* Analyzing questions like outsourcing versus insourcing, buying versus leasing, self versus third party distribution, etc.
* IATA’s Simplifying the Business (StB) Program
* Developing and implementing effective cost-containment programs
* Sustaining the impact of your cost-reduction program
* Ensuring participation at all levels
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
CRM - Threat and Error Management
Ensure your company is up to date with the latest developments in Crew Resource Management and Threat and Error Management!
How You Will Benefit
* Incorporate the latest concepts in Crew Resource Management into your training
* Develop and implement a benchmark for current local civil aviation regulation on CRM and Human Factors
* Determine strategies for minimising operational costs attributable to Human Error
* Understand how Threat and Error Management integrates with Crew Resource Management
* Develop preventative threat and error countermeasures
* Gain a better understanding of human error, error avoidance, error trapping and mitigating the consequence of error as it relates to current civil aviation regulations
* Recognise that the application of the TEM model can improve the Safety System
* Provide the foundation for implementing the "Just Culture" and a strategy for the protection of safety data
Designed for
* CRM/TEM Developers and Facilitators
* Safety and Human Factors Managers
* Line and Management Pilots
* Flight Instructors
* Flight Attendants and Trainers
* Flight and Ground Engineers
* Flight Dispatchers
Course Content
* Introduction to TEM
* Development of CRM
* Threat, Error and Undesired State Management
* CRM Countermeasures Skills
* Team Climate
* Planning
* Execution
* Error Management
* Undesired Aircraft State Management
* Installing Systems for Safety Data Protection and the Just Culture
* Threat and Error Management Model
* A Systems Approach to Safety Management
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Customer Service
This Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone in a business-to-customer environment or even in a business-to-business one.
How You Will Benefit
* The training is designed to help you handle difficult customers and situations and to make the most of every customer contact.
* The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in any customer situation.
Designed for
* Customer Service and account management teams
Course Content
* Defining Good Customer Service
* What Customer Service Skills do you Already Have?
* Dealing with Difficult, Rude or Indifferent Customers
* Achieving Real Excellence in Customer Service
* Advanced Listening and Responding Skills
* How to make the Customers Point of View Work for you
* Developing New Customer Relationships
* Caring for Yourself as well as your Customers
* Handling Complaints with Empathy and Efficiency
* Gaining Confidence in your Customer Service Role
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Customer Service for ANS Providers
This course explores the relationship between the air navigation service provider and its customers, and identifies key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation.
How You Will Benefit
* Understand key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation
* Find a balance between the requirements of the user community and the capability of the service provider to meet these needs
* Articulate the role and importance of the International Civil Aviation Organization (ICAO) in providing safe international standards and the mechanisms by which all interested parties can collaborate at regional and international levels
Designed for
* Senior Managers
* Middle Managers
* Managers / Supervisors
Course Content
* Defining the roles and objectives of service provider and customer.
* Understanding the customer's requirements.
Impact of human factors and attitudes to airspace management.
* Dimensioning the system to meet customer needs.
* Measuring the success of service provision.
Managing airspace as a non-expandable resource.
* The need for international standardization and the basis for international cooperation.
ICAO International Standards and ecommended Practices, and other international mechanisms for cooperation in infrastructure planning.
* Safe capacity enhancement.
* Environmental constraints on all parties.
* Balancing cost & benefit.
* Review of major international airspace management models.
What are the main user and provider organizations and mechanisms
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Dangerous Goods Handling (DGH) - Initial
Enhance your knowledge of how to handled dangerous goods by air
How You Will Benefit
* Acquire the necessary skills to accept, recognize and handle dangerous goods shipments
* Save cost and increase security by recognize damage dangerous goods at delivery time
* Enhance your ability to identify any weak links in your handling procedures
* Learn about the safety issues and how to apply them in the workplace
* Maximize your cargo handling abilities by providing this value-added shipment type
Designed for
* Staff of freight forwarder involved in the handling, storage and loading of cargo and mail
* Operator’s Airline and Ground handling agent involved in the handling, storage and loading of cargo and mail
* Ground handling and load control staff involved in the cargo chain
* Regulatory compliance specialists
* Cargo training and development specialists
Course Content
* General philosophy of dangerous Goods
* Acceptance procedure for dangerous Goods
* Recognition of Undeclared Dangerous Goods
* Tools to help you and your organization on the safe handling of Dangerous Goods
* Labelling and marking requirements
* Storage, Loading and Palletization of Dangerous Goods
* Emergency procedures
* Segregation rules
* Limitation for RRY, ICE and RSB
* Operators' and shippers' responsibilities
Note: The DGR Initial course meets the training requirements for personnel listed in categories 5,8,12 as per Table 1.5.A of the IATA DGR.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Dangerous Goods Instructional Techniques *(for categories other than 1, 2, 3 & 6)
Design and deliver function-specific dangerous goods training programmes for your company based on IATA Dangerous Goods Training Programme books 2 to 5. This programme is designed to assist instructors to become effective facilitators in helping students receive adequate training in the requirements commensurate with their responsibilities for categories other than 1,2, 3 and 6 of the IATA Dangerous Goods Regulations.
How You Will Benefit
* Understand the principles of learning theory and deliver immediate results
* Master effective communication and presentation skills
* Learn to evaluate, plan, implement and execute effective training programmes
* Design exciting training strategies to give your organisation a competitive edge
* Provide your students with a memorable learning experience by understanding what substances’ and articles constitute dangerous goods and limitations applicable to the transport of dangerous goods by air.
Designed for
* Current or future DGR instructors
* DGR consultants
* Training managers
* Staff responsible for on-the-job training
* DGR training and development specialists
Course Content
* Preparation of a Dangerous Goods training programme
* Training needs analysis
* Writing course objectives specific to your training group's needs (cargo staff, passenger staff, initial or refresher training)
* How people learn, selecting the best teaching methods and training aids
* The benefits of lesson plans
* Improving your presentation and communication skills
* Promote a positive learning experience for your participants
* Course analysis and evaluation techniques
* The function of tests and how to write a proper exam
* Controlling the class
* For categories other than 1,2, 3 and 6 of the IATA Dangerous Goods Regulations. For facilitators who specialize in teaching the following categories:
* Flight Crew and Load Planners (category 10)
* Cabin Crew, Passenger Handling Personnel & Security Screening Personnel (category 9, 11, 12)
* Ramp and Warehouse Personnel (category 5,8)
* General Cargo Acceptance Personnel – process cargo, mail or stores other than dangerous goods -(category 4, 7)
Please note:
A mandatory Dangerous Goods Regulations exam will be given to assess technical competence.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Dangerous Goods Regulations (DGR) - Initial
Enhance your knowledge of how to transport dangerous goods by air.
How You Will Benefit
* Acquire the necessary skills to properly prepare and process dangerous goods shipments
* Develop an awareness of the legal requirements, operational restrictions and governing entities
* Find out how to champion dangerous goods compliance standards in your organisation
* Enhance your ability to identify any weak links in your handling procedures
* Learn about the safety issues and how to apply them in the workplace
* Maximise your cargo handling abilities by providing this value-added shipment type
Designed for
* Airline acceptance staff,shippers and freight forwarders
* Cargo training and development specialists
* Ground handling and load control staff involved in the cargo chain
* Regulatory compliance specialists
* Personnel from the Departments of Transportation and Civil Aviation Authorities
* Operations and station managers
Course Content
* Detailed step-by-step explanation of how to use and correctly apply the most current edition of the IATA Dangerous Goods Regulations manual
* Tools to help you and your organisation on the safe handling of Dangerous Goods
* Identification, classification, proper packaging, marking, labelling and documentation requirements (Air Waybill and Shipper's Declaration)
* Emergency loading and unloading procedures, segregation, storage and handling
* Intermodal transportation of hazardous material
* Operators' and shippers' responsibilities
Note: The DGR Initial course meets the training requirements for personnel listed in categories 1, 2, 3 & 6 as per Table 1.5.A of the IATA DGR.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Dangerous Goods Regulations (DGR) - Recurrent
Fulfil the 24-month ICAO/IATA recurrent dangerous goods training requirement
How You Will Benefit
* Find out about the recent updates to the IATA Dangerous Goods Regulations Revalidate your knowledge in accordance with the latest ICAO and IATA amendments and directives
* Explore modifications instituted by other governing authorities, such as the IAEA (International Atomic Energy Agency)
* Review and share practical aspects of dangerous goods handling
* Maintain your position as a leader in the transportaion of dangerous goods by air.
Designed for
* Airline and cargo acceptance staff needing to meet recurrent training requirements
* Personnel from Departments of Transport and Civil Aviation Authorities
* Compliance and regulatory specialists
* Cargo training and development specialists
* Shippers and freight forwarders
* Ground handling and load control staff.
Note: The DGR Recurrent course meets the training requirements for personnel listed in categories 1, 2, 3 & 6 as per Table 1.5.A of the IATA DGR.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Dangerous Goods Regulations (DGR) Instructor Refresher
DGR Instructors and professionals safeguard your environment by being well informed.
How You Will Benefit
* Keep abreast of future DGR developments
* Refresh your knowledge of the IATA and ICAO Dangerous Goods Regulations
* Share your experiences with other professionals in the field
* Review the practical issues you and your colleagues encounter in the workplace
* Upgrade your skills by being aware of upcoming legislative initiatives
* Ensure your company is one step ahead of implementation dates
Designed for
* DGR experts, i.e.instructors and operational DGR supervisors
* Instructors of IATA-endorsed training schools
* DGR consultants
* Cargo managers experienced in the area of dangerous goods and/or training
Course Content
* Detailed interpretation and overview of the upcoming IATA Dangerous Goods Regulations manual
* Review of the changes made to the current Dangerous Goods Regulations manual covering acceptance and carriage of air cargo in this category
* Interactive group activities and special problem-solving exercises
* Discussions and exchange of experiences concerning the implementation of DGR in the workplace
International and intermodal requirements
Please note:
A mandatory Dangerous Goods Regulations exam will be given to assess technical competence.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
DGR Awareness - Flight Crew and Load Planners (Category 10)
Comply with mandatory training requirements for all personnel involved in the transport of dangerous goods. Based on the latest edition of the IATA Dangerous Goods Regulations. This training programme is based on the Dangerous Goods Training Workbook 2.
How You Will Benefit
* Equip your staff with vital Dangerous Goods knowledge and training that is function specific to this area
* Reduce your Dangerous Goods awareness training costs
* Simplify the management of your training requirements
* Certify your staff with internationally recognized Dangerous Goods training
Please be aware that as per the IATA DGR, section 1.5.3, dangerous goods training for operators’ personnel must be subjected to review and approval by the appropriate authority of the State of the Operator.
Designed for
* Flight crew and load planners
Course Content
* Applicability
* Limitations
* Classification - Classes and Divisions
* Identification
* Marking and Labeling
* Storage and Loading
* Provision of Information
* Dangerous Goods Emergency Response
Note: It is recommended that students have a copy of the Dangerous Goods Training Workbook 2.
Course Duration
4 hours (approximately)
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
DGR Awareness – Ramp and Warehouse Personnel (Category 5, 8)
Comply with mandatory training requirements for all personnel involved in the transport of dangerous goods. Based on the latest edition of the IATA Dangerous Goods Regulations. This training programme is based on the Dangerous Goods Training Workbook 4.
How You Will Benefit
* Equip your staff with vital Dangerous Goods knowledge and training that is function specific to this area
* Reduce your Dangerous Goods awareness training costs
* Simplify the management of your training requirements
* Certify your staff with internationally recognized Dangerous Goods training
Please be aware that as per the IATA DGR, section 1.5.3, dangerous goods training for operators’ personnel must be subjected to review and approval by the appropriate authority of the State of the Operator.
Designed for
Cargo Handling, Storage and Loading Personnel only
Course Content
* Applicability
* Limitations
* Classification - Classes and Divisions
* Packing
* Marking and Labeling
* Storage and Loading
* Provision of Information
* Dangerous Goods Emergency Response
Note: It is recommended that students have a copy of the Dangerous Goods Training Workbook 4
Course Duration
4 hours (approximately)
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Disaster Planning and Relief Management for Civil Aviation Authorities
This course has been developed to enable participants to be better prepared to plan, deliver and assure the quality of their Civil Aviation Authority Emergency Preparedness Program.
How You Will Benefit
* Understand State obligations and relate them Federal and national plans
* Be able to better prepare Emergency Plans by means of an ‘all hazards approach’ and reinforce this learning with an exercise on paper.
* Review the phases of emergency responses and analyze some of the common difficulties of emergencies
* Learn about the Situation Response Concept of Operations, Situation Centre best practices and how to apply them in your context
* Review the emergency planning mandate, functions and responsibilities
* Learn how to partner for success
* Be briefed on Emergency Planning and how to apply the 4 steps to developing an emergency plan
* Learn the value of Emergency Preparedness Exercises and how to conduct them.
Designed for
* All Civil Aviation employees who are involved in Emergency Response Planning
Course Content
* Main Terms and Communications:
o State Obligations
o Emergency preparedness partners
o Emergency Planning
o Federal/ national Plans
o A generic plan
o Contingency plans
* All Hazards Approach
o Preparedness activities
o All-hazards approach
o 2 types of initiating events
o Federal/national plans
* Paper Exercise
o Exercise Objective: To practice anticipating the consequences and the emergency support functions or Civil Aviation Authority services that may be required
* Phases of Emergencies and Response
o Adverse consequences of emergencies
o How emergencies evolve
o Scope of the emergency
o Common Difficulties of Emergencies
* Situation Centre
o Situation centre requirements
o Situation centre activation
o Best practices
* Mandate, Functions, and Responsibilities
o Emergency preparedness acts
o Identifying the civil emergency contingencies
o Conducting training and exercises in relation to a civil emergency plan
o Emergency Support functions
* Partnering for Success
o Regional emergency preparedness committees
o National emergency preparedness committee
o Headquarters emergency preparedness committee
* Building Partnerships
o Ways to build effective partnerships
o Example of legislation
o Keys for successful partnerships
* Situation Response Concept of Operations
o Situation response concept of operations
o Regional situation
o National or international situation
o Practical Exercise
* Emergency Planning
o Four steps to develop an emergency plan
o Organize
o Research
o Develop
o Train and Exercise
o Managing the Situation Response organization
* Emergency Preparedness Exercises
o Introduction to emergency preparedness exercises
o Why exercise
o Categories of exercises
o Designing/Conducting/Evaluating/Reporting
o National exercise program
* Table Top Exercise
o Practical Exercise
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Drive Corporate Performance
To improve the effectiveness of an organization, especially during difficult economic times, senior executives and board members must first determine current performance. Derive Corporate Performance (DCP) course presented by performance management—explores the impact of measurement on resource allocation, organizational learning, internal processes, and internal and external accountability.
DCP shows company and departmental leaders how to use organizational performance measurement to enhance the organization's ability to deliver on its mission.
To address today's complex challenges, the course examines a range of effective approaches to help guide your organization in any economy.
Through classroom exercises, group discussions, and individual coursework, you will examine the rationale behind performance management and conceptualize a new performance measurement and management system for your organization.
Designed for
* Managers/Directors who are committed to implementing effective performance measurement and management systems. This course is suited to individuals, as well as teams.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Effective Communication Skills
In this global business world, the ability of using effective communication skills is crucial in deciding the success of a business. Therefore, the Effective Communication skills course is aimed to assist business professionals working in international environments or multi-national companies to develop their communication skills applicable across functions and responsibilities, thus ensuring higher efficiency and performance in the progression of their career.
This program is specifically tailored and designed to cater to the needs and objectives of small groups of participants (Maximum 15), developing communication skills through role-playing, presentations, facilitated discussions, writing analysis.
How You Will Benefit
* Plan & define your communication message
* Learn effective communication techniques: presentation, written communications (Emails & web), meeting management, influencing and negotiation skills
* Learn about internal communication & change management
* Learn about the latest communication channels including the website/social networks
* Learn how to measure the effectiveness of your communication
Designed for
* Professionals with an active communication role in their organization
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Emissions Trading Scheme for Airline Managers
Effective from 1 January 2012, emissions from virtually all flights to, from and within the European Union (EU) will be included in the EU’s Emissions Trading Scheme (ETS). This course will help you understand the impact of the EU ETS on the airline industry and prepare you to formulate strategies in addressing the new challenges.
How You Will Benefit
* Understand the regulatory bodies that have led to the European Union Emission Trading Scheme (EU ETS)
* Learn the fundamentals of Emissions Trading Systems: The philosophy of cap and trade; the Kyoto Protocol instruments, such as Clean Development Mechanism (CDM) and Joint Implementation (JI)
* Gain a better understanding of the Monitoring, Reporting and Verification (MRV) of carbon emissions
* Familiarize yourself with the carbon trading mechanisms
Designed for
* Environment Managers
* Airline Managers
* Anyone who wishes to understand the Emission Trading Scheme and its impact on the aviation industry
Course Content
* Global regulation: The Intergovernmental Panel on Climate Change (IPCC), the United Nations Framework Convention on Climate Change (UNFCCC) and the Kyoto Protocol
* The use of Market Based Measures (MBMs) for controlling the environmental impact of aviation: Voluntary agreements, taxes, charges and emissions trading
* ICAO evaluation of the environmental and economic efficiency of these MBMs in the air transport business
* Fundamentals of Emissions Trading Systems: the philosophy of cap and trade
* The general European Emissions Trading Directive: Legal basis, coverage, infrastructure, allocation of allowances (EUAs), application, monitoring and reporting, and sanctions
* A Global Sectoral Approach
* Carbon Calculators
* Strategies to reduce the aviation carbon footprint
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
EU Aviation Law
Learn about the challenges and issues facing airlines operating to/from or within the European Union (EU).
How You Will Benefit
* Understand the unique challenges and regulatory innovations in the European Union (EU)
* Understand how airlines and governments handle air transport matters related to the EU
* Learn what to expect when inaugurating service or expanding from and into the EU
Designed for
* Aviation Lawyers
* Airline Lawyers
* Airport Lawyers
* Government Officials
* Representatives of international organizations
* Lawyers working in private practice, including law firms, insurance and the manufacturing industry
Course Content
This course covers the following areas:
* Introduction (Concepts of Air Law, International Law, EU Law)
* The Airline (The Licensing of Air Carriers, Insurance Requirements, Air Carrier Liability, Air Fares, Consumer Protection)
* The Airport (The Regulatory Environment, Service Providers)
* The Aircraft (The Regulatory Environment, Airworthiness, Personnel Licensing, Accident Investigation, Environmental Issues)
* The Airways (Traffic Rights, Single European Sky)
* The Role of International Organizations, in Particular the EU
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Executive Advanced Safety Management System
For busy aviation Executives who need to incorporate advanced safety management techniques in their daily work. This 2 day course enables Executives to manage the elements and processes of the safety management system in their organization.
Participants will acquire knowledge and techniques to implement and evaluate an SMS and integrate it into their business processes.
How You Will Benefit
* Enhance your current Safety Management System (SMS) knowledge
* Focus operational processes on preventing damage and thereby achieving cost-savings
* Understand safety in a systemic and process approach
* Analyze threats and evaluate quality risks in your operational processes
* Learn how to manage safety risks proactively
* Learn how to evaluate SMS and safety performance
* Ensure that all requirements relating safety are adequately monitored in your organization
Designed for
* Aviation organization safety and operations Executives, supervisors and managers
* Executives, supervisors and managers from all operational aviation professions especially Civil Aviation Authorities, Air Navigation Service Providers, Airlines and FBOs
* Cabin and flight-deck staff
Course Content
This is a two day course delivered in English (available on demand in Spanish).
* Integrated Airline Management System Elements (IAMS) (Governance, Processes, Risk and Culture)
* Accident causation and prevention
* The real cost of safety
* SMS elements and components
* Method to manage risk as ORM (Operational Risk Management)
* Method to manage change in all operational processes
* Safety measurement
* Methodology to build a Safety Balance Scorecard
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Family Assistance Training
This 3-day course is available upon request for onsite training only.
Airlines are responsible to the affected passengers and their families, who are involved in an incident or accident. Providing quick, effective support, immediately following an aviation accident is crucial to an airline’s reputation and survival.
Gain the knowledge on how to respond in a speedy, professional and compassionate manner, ensuring that the airline’s reputation remains unchanged.
How You Will Benefit
* Learn how to establish a family assistance plan and program within your airline.
* Learn how to recruit and allocate the internal staff so that your airline always has sufficient trained staff on standby.
* Prepare your staff to meet both the emotional and logistical needs of families and affected passengers.
* Gain an understanding of the equipment and ideal facilities required to ensure that your airline is well prepared.
Designed for
* Managers of Emergency Response and Family Assistance Programs
* Accident Response Trainers
* Aviation Risk Managers
* Airline and Airport Managers
* Call Centre Managers and Supervisors
* Corporate Communication Managers and Public Relations Specialists
* Liaisons who will work directly with victims and family members
Course Content
* What is a Family Assistance Program?
* Organisation and Internal Communication
* Emergency Centres
* Reservations Call Centre
* Family Support Centre
* Airport
* The Airline’s Website
* The Role of Family Assistance
* Communication
* Critical Incidence Response
* Self Care
* Media
* Codeshare
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Flight Operations Management
Learn how to manage, plan, budget and support your staff and crew.
How You Will Benefit
* Acquire the skills vital to successfully plan and execute all flight operations
* Budget and control costs
* Manage your staff effectively
* Enhance your training, retention and recruitement strategies
* Improve your quality management
Designed for
* Chief pilots
* Directors/managers of fleet and flight operations
* Quality managers
* Operations and planning managers
* VPs of operations
Course Content
* Flight Operations Department
* Strategies
* Management and Administration
* Role and Corportate Relationships
* JAA/EASA
* Quality Management
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Foundations of CNS/ATM
The ICAO Global ATM System requires the adoption of an operational scenario that includes Routes Network, Minimum separation, assessment of obstacle clearance, and CNS infrastructure to meet specific safety and strategic objectives. The course provides a grounding in technology in order to relate your local aviation environment to the ICAO Global Air Navigation Plan and help provide the necessary planning tools to implement it.
How You Will Benefit
* Gain an overview of ICAO CNS/ATM technologies and infrastructure
* Be introduced to the concepts of the Global ATM System and Performance-based Navigation (PBN)
* Be informed about the ICAO Global Aviation Safety Plan (GASP) and implementation of the ICAO Global Aviation Safety Roadmap (GASR)
* Gain the fundamentals of strategic planning for the provision of Air Traffic Services and how to reconcile ATM concept with strategic business management
* Learn the basics of Operational and Capacity planning in order to plan for the future
Designed for
* Middle and Senior management from Air Traffic Services environments
* Air Traffic Controllers who want to develop their leadership and management skills
Course Content
* Creation of ICAO (Doc 7300)
* ICAO Annexes relevant to the provision of Air Traffic Services
* ATM operational requirements – the airspace concept that makes necessary
* Examine the Guidance Material that includes the Manual on Global Performance of the Air Navigation System (Doc 9883), Global Air Traffic Management Operational Concept (Doc 9854), The Air Traffic Management System Requirements (Doc 9882) and the Global Air Navigation Plan (Doc 9750)
* Discuss available and emerging technology
* C – Communication, including local technologies such as VSAT
* N – Navigation, including in the aircraft, such as T-CAS
* S – Surveillance, including ADS-B and multilateration
* Examine how to start with a baseline of Air Traffic Control without infrastructure and build up from that basis
* How to integrate safety by using Safety Management Systems (SMS)
* Examine how to reconcile the Global ATM concept with strategic business management
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
From AIS to AIM
The Global Air Traffic Management Operational Concept has provided requirements for the Aeronautical Information Service (AIS) to transition to a broader concept of Aeronautical Information Management (AIM).
This 5 day course will help participants follow the Roadmap for the Transition from AIS to AIM relevant to their ICAO region in order to provide aeronautical information in the new world of aeronautical information management.
How You Will Benefit
* Gain a better understanding of the current developments involved in changing from product-centric to data-centric aeronautical information provision
* Learn more about the quality of data, its storage and distribution in the AIM environment
* Gain an appreciation of the practical operating procedures necessary for handling static and dynamic aeronautical data
* Learn about the steps contained in the Roadmap for the Transition from AIS to AIM and draw conclstions about what it will mean for your organization
Designed for
* Current AIS/ AIM practitioners and aviation professionals whose business relates to AIS/AIM
Course Content
* The Global Air Navigation Plan (ICAO Doc. 9750), which contains near- and medium-term guidance on air navigation system improvements necessary to support a uniform transition to the ATM system described in the Global Air Traffic Management Operational Concept (ICAO Doc. 9854).
* Learn about the work of the ICAO Study Group (AIS AIMSG) to amend to Annex 4 – Aeronautical Charts, Annex 15 – Aeronautical Information Services, the Aeronautical Information Services Manual (Doc. 8126), and the Aeronautical Chart Manual (Doc. 8697), and to develop two new manuals: the AIM quality systems; and AIM training.
* The Regional implementation of WGS-84 data and Electronic terrain and obstacle data (eTOD) are the beginning. Learn about the roadmap steps contained in the Roadmap for the Transition from AIS to AIM (ICAO 1st Edition 2009)
* Examine implementation strategies and human resource issues
* Computer-based navigation systems, area navigation (RNAV), required navigation performance (RNP) and ATM requirements which have introduced a need for new corresponding AIS requirements for quality and timeliness of information
* Technology in enabling areas such as communication and graphics
* Use of AIS in the cockpit
* Learn about the EUROCONTROL roadmap for AIM implementation, the Single European Sky (SES) Aeronautical Data Quality (ADQ) implementing rule, and the use of the European AIS Database (EAD) database and its wider applicability.
* The safety impact of aeronautical information and the need for evolution to a fully digital environment within AIM
Suggested pre-course reading: Roadmap for the Transition from AIS to AIM (ICAO, 1st edition 2009).
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Fuel Efficiency and Conservation
Want to save 3% to 5% on your fuel bill? Join our fuel management and operation optimisation course.
How You Will Benefit
* Increase fuel efficiency while improving safety
* Measure the impact of fuel management on your operation
* Improve On-Time performance while decreasing your costs
* Maximize the use of cost index optimisation in your operation
* Perform a "Fuel Efficiency" audit of your own organization
* Identify areas and operational techniques that can save on fuel consumption
* Develop skills that can be used within your organisation to, recognise deficiencies, identify opportunities and implement fuel efficiency actions
* Gain insight into various organizational approaches to manage fuel efficiency programmes
* Develop a Fuel Management (MI) system to track all aspects of fuel consumption
* Develop a Fuel Champion responsibility statement for your organisation
* Understand the positive relationship between effective fuel management and environmental responsibility
* Build an environmental profile of your operation
Designed for
* Flight Operations Managers
* Flight Dispatchers
* Operations Controllers
* Air Traffic Control and Traffic Management
* Engineering and Maintenance
* Ground Operations and Ramp Control
* Aviation Environmentalist
Course Content
* Efficient fuel management and operational costs
* Oil prices, trends and impact on the overall airline budget
* Efficient fuel management and flight safety
* Measure the environmental impact of your operation
* Tracking fuel: Fuel Management Information System
* Develop your fuel cost calculator and track improvement of each initiative
* Compute your Fleet Cost Indices
* The role of the Dispatcher in fuel conservation
* Re-dispatch for fuel savings and increasing payload
* When to tanker and when not to tanker
* Alternate selection and no alternate IFR
* Minimize operational cost using dynamic cost index optimization
* Is your airline fuel policy costing you money?
* Review of Efficient Flight Planning Systems
* Maximizing the use of the flight dispatch organization
* Role of System Operations Control in minimizing cost
* Aircraft weight management
* Centre of gravity management
* Ramp operation and its impact on fuel management
* APU management
* Flight operations initiatives
* Maintenance
* Develop your fuel training program
* Familiarization flight program for ATC and Dispatchers
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Fundamentals of Passenger Proration
How You Will Benefit
* Gain a thorough understanding of the Prorate Manual - Passenger (PMP) and its application with regard to the Multilateral Proration Agreement – Passenger (PMP)
* Learn how to accurately calculate the prorate value of passenger and excess baggage coupons in accordance with the rules of the Multilateral Proration Agreement - Passenger (MPA-P)
Designed for
* Manager, Supervisors and Officers dealing with proration, passenger sales, interline billings/rejections and disputes
* Marketing/sales/Pricing Managers and Officers
* Revenue Management, Yield and Tariff Analysts
* Ticketing Agents
* Internal Auditors
Course Content
* The need for Proration Agreements
* The Prorate Manual – Part 2, Prorate Factors and Base Amounts
* Basic Elements of Fare Construction
* Determining the Amount to Be Prorated (ATBP)
* Currency Conversion of Passenger Billings
* Method of Prorating
* Proration Details
* Overview of Rules with Regard to Provisos
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Ground Operations Management
The key to success for today’s Station Manager!
Managing ground operations effectively to ensure the provision of safe, reliable and cost effective handling services, is of paramount importance to the success of an airline. Never has this been more true than today, as the airline industry has become increasingly competitive and its passengers more sophisticated in their expectations.
This course will provide you with the wide range of skills and knowledge that a Station Manager must bring to the job, as his role, duties and responsibilities have greatly evolved through the years.
How You Will Benefit
* Acquire the knowledge needed to control and effectively supervise an airline’s Station in a self-handled or outsourced environment
* Learn how to use Ground Handling and Service Level Agreements (SLAs) to suit your Station’s handling needs, reduce costs and provide quality service
* Prevent Fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
* Learn how to implement a Safety and Security Station Management System according to Industry standards and recommended practices
* Understand the importance of maintaining a safe and healthy occupational environment
* Gain the skills needed to motivate staff and effectively monitor their performance
Designed for
* Airlines
* Airport authorities
* Ground Handling companies and other service providers
* All ground operations professionals at supervisory level
* Everyone who wants to learn about the aspects of managing ground operations at the airport
Course Content
* The importance of Operational and Occupational Health and Safety training
* Managing Risk and the components of Emergency Response Plans (ERPs)
* The use of SGHA contracts and Service Level Agreements
* Operational standards according to the IATA Airport Handling Manual (AHM)
* Implementing Security and Safety Management Systems
* Managing self-handled or outsourced services at a Station
* How IOSA and ISAGO can ensure optimum safety standards
* The latest trends in passenger/baggage handling and catering
* Staff motivation and effective performance monitoring
* The new aspects of fraud prevention
Note:
The course contents cover the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the study kit as it is an indispensible field publication that you will refer to throughout this course and in your day-to-day duties.
The price of the study kit includes:
* The Ground Operations Management course textbook
* Two exam attempts to obtain your IATA Certificate
* The IATA Airport Handling Manual CD-ROM (including the AHM toolbox*)
* Find out more about the Airport Handling Manual
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Human Factors in Aviation
The aim of this course is to understand the importance of Human Factors in aviation management systems: to understand and manage human factors as an important element of your management system (quality, safety, security, risk management).
How You Will Benefit
At the completion of this course attendees will have the tools to:
* Explain the theory behind each Human Factor in aviation
* Explain the benefits to manage each factor
* Explain the negative consequences and organizational impact if the factor is not managed
* Explain best practices to be able to manage the factor effectively
* Make a "role playing" example of a mismanaged situation that shows mismanagement of the factor and lists the consequences.
And be able to understand:
* The Human Factors theory elements using the ISO 9001:2000 model (Chapter 6: Human Resources; Infrastructure - Hardware & Software; and Environment), the SHELL Model
* The interaction of the HF elements, the ICAO Doc. 9683 - Human Factors Training Manual, the Human Factors ICAO ANWP.7956, ICAO TEM for ATC, ICAO Threat & Error Management Model, ICAO Human Factors in Accident Investigation and Prevention and the HFACS Model from the FAA.
Designed for
* Air Traffic Controllers and Pilots
* Managers, engineers and technicians from the following aviation sectors:
o Air Navigation Service Providers
o Civil Aviation Authorities and Aviation Regulators
o Airlines – Operations, Management etc
o Aircraft Maintenance
o Airports
o Aircraft manufacturers
o Meteorologists
o Fixed Based Operators
The course can be tailored to suit groups of participants.
Course Content
* Human Factors: Aviation’s new paradigm
* Why HF and CRM / TRM training
* What is understood by HF
* Human Information Processing
* HF in the aviation industry
* HF impact on safety and efficiency
* HF management system
* Threat and Error Management
* Cause – Analysis System
* Group Exercise
* Profile of the Aviation Professional
* HF measurement, analysis and improvement
* Various case studies and practical exercises.
The risk management exercise is to indentify threats and assess risk (to be able to define impact and probability and to prioritize risk management actions.
The Risk Management Model used is the AS/NZS 4360:2004.
The exercises are conducted linked to the topics that are discussed according to the schedule and sessions.
This course is a comprehensive overview of Human Factors in Aviation and provides a strong grounding in the key reference documents and methodologies.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Human Resources Management
This course is also offered in French - Gestion des Ressources Humaines
Turn the HR function into an essential and effective partner in developing and executing your organisational strategy.
How You Will Benefit
* Understand the key strategic HR issues and trends that are relevant to today's HR managers.
* Learn how to design and implement an HR information system.
* Know how to integrate job descriptions and evaluations with adequate training and compensation.
* Understand the principles and applications of performance benchmarking.
Designed for
* This course is designed for new and experienced human resources managers who want to learn or upgrade their knowledge about best practices and trends in the HR function.
Course participants are strongly encouraged to bring examples of HR-related problems they face at work for discussion and investigation.
Course Content
* Strategic HR
* HR information systems
* Resourcing and assessment
* Performance management
* Remuneration management
* Productivity and benchmarking
* Industrial relations
* Strategic training & development
* Organisational behaviour
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA Catering Quality Training Programme
In order to help your organisation prepare for IATA Catering Quality Assurance (ICQA) audits, IATA has developed a 3-day catering quality-training programme.
Important: This course is offered on-site, upon request, to organisations that have been audited, or will shortly be audited, under the ICQA programme.
How You Will Benefit
* Learn how to use the ICQA Food Processing Safety and Quality Standards and Interpretation Guidelines to better prepare for the audits
* Learn about the Audit Methodology
o Consistent Application of Standards
o Required Records to be Maintained
o Validation Audit Reports
o Numerical Score Definitions
* Apply the ICQA Food Processing Safety Standards for:
o Health, Hygiene and Employee Training
o Food Receiving
o Food Storage
o Food Production
o General Cleanliness and Sanitization
o Waste Disposal
o Pest Control
o Verification and Calibration of Equipment
o Aircraft Loading
* Apply the ICQA Food Processing Quality Standards for:
o Food Receiving
o Food Storage
o Food Item Inventory
o Food Production Specifications
o Internal Quality Control
o Quality Controls for Delivery to the Aircraft
o Quality Controls Onboard
* Learn about the e-Audit System and Reports
Designed for
* Airline managers responsible for food safety and quality
* Caterer management responsible for food safety and quality
* Caterer management responsible for airline accounts
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA Global Distribution Systems Fares and Ticketing Course
How You Will Benefit
* Apply mileage system pricing skills to international routings
* Read and interpret GDS displays relevant to mileage system pricing
* Define common fare construction terms and abbreviations
* Identify and price different journey types (including one-way, round/circle trip, Round-the-World and mixed class journeys
* Use the IATA Fare Formula to correctly price a journey
* Apply global indicators to routings
* Assess and apply air fare taxes
* Read, interpret and apply fare rules
* Converting between different currencies and NUCs
* Apply all minimum-fare rule checks in pricing itineraries
* Use side trips
* Add a manual fare to a GDS booking file
* Know how to use GDS to issue tickets for manually-priced reservations
* Apply the Lowest Combination Factor to quote the most competitive air fare
* Apply rule exceptions
* Construct and read a linear fare construction
* Decode and interpret each field of an e-ticket
* Issue electronic tickets
Designed for
* Entry-level students
* Travel consultants
* Personnel of airlines, tour operators and consolidators
* Internet travel suppliers
Course Content
* Study one of these three GDS systems: Amadeus, Galileo or Sabre
* Introduction to air fares, analysing itineraries and retrieving fares from a GDS
* Introduction to the mileage system
* Practice pricing one way and circle trips
* Limitations on indirect travel, side trips and surface sectors
* Backhauls, circle trips, journeys in different classes of service and alternative fare break points
* Lowest combinations, round-the-world journeys, sales indicators and minimum checks
* Currency conversion, taxes and practice ticketing
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA Travel and Tourism Training Programme - Stepping into Management
7 essential skills for managing a travel business
The seven modules of Stepping into Management will prepare you for higher level responsibilities such as accounting, staff supervision, negotiations and product development.
This course is now offered in hardcopy book format only.
How You Will Benefit
* Learn the essential principles and strategies of supervising and managing people
* Develop customised tours and gain a competitive advantage
* Learn how to plan, organise and administer meetings, incentives, conferences and exhibitions
* Be capable of establishing procedures and control costs
* Understand the latest marketing trends and opportunities, and apply them in your planning
* Familiarise yourself with the challenges and opportunities of information technology and internet strategies
Designed for
* Junior management-level personnel in all fields of the travel industry
Course Content
* Strategy and Management
o Managerial Skills 1
o Negotiation Skills
* Products
o Tour Packages – Special Interest Tours 3
o Meetings, Incentives, Conferences and Exhibitions (MICE)
* Support Services
o Administration and Accounting
o Marketing 1
o Technology in the Travel Industry 2
By successfully completing the two-paper examination, you will become a qualified holder of the IATA/UFTAA International Travel and Tourism Management Diploma and will be entitled to add the letters "Dip TT (Mgt)" after your name.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA/FIATA Air Cargo Rating
How You Will Benefit
* Correctly quote the published rates and charges for cargo shipments
* Apply advanced construction and combination principles for unpublished rates
* Calculate appropriate rates and charges for mixed consignments and Unit Load Devices (ULDs)
* Complete Air Waybills
Designed for
* Traffic and operations staff of international air cargo
* Sales and marketing staff of cargo agents and consolidators
* Sales, reservations and acceptance staff of airlines, airport handling and surface transportation companies
* Shipping department staff of manufacturers, wholesalers, importers and exporters
* All staff of cargo agents, airlines and manufacturers who wish to expand or refresh their knowledge of current international air cargo rating and handling procedures.
Note: Persons holding the IATA/FIATA International Air Cargo Rating Diploma are considered qualified under the terms of the IATA Resolutions applicable to IATA 's accreditation of Cargo Agents.
Course Content
* Review of basic cargo rating principles; The Air Cargo Tariff (TACT)-IATA areas and sub - areas -chargeable weight - rates and charges - Air Waybill completion
* Currency regulations; conversion rates - rounding off procedures
* Construction rates (general cargo, specific commodity and class rates)
* Combination of rates and charges (international general cargo rates, specific commodity and class rates)
* Mixed consignments; declaration of the goods - rating - Air Waybill completion
* ULDs; definitions, specifications, classification and identification of ULDs - general rules governing the use of ULDs - ULD charges
The training kit includes the following publications:
* Course Guide with Model Exam questions and answers
* Course Textbook
* The Air Cargo Tariff -TACT Training Edition
* Air Waybill extracts
* Addendum
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA/FIATA Cargo Introductory Course
Leading to the IATA/FIATA Introductory Course Diploma, the IATA/FIATA Introductory Course is one of the requirements for accreditation as an IATA Cargo Agent. The Introductory Course takes into account a number of changes in the air cargo industry and the evolution of the industry towards the adoption of the Montreal Protocol.
How You Will Benefit
* Make appropriate arrangements and reservations for international air cargo shipments
* Calculate correct rates and charges for general cargo and special cargo (specific commodity and class rates)
* Complete Air Waybills in accordance with applicable IATA rules and procedures
Designed for
This course is designed for the traffic and operations staff of international air cargo agents but is also useful to sales and marketing staff of cargo agents and consolidators; sales, reservations and acceptance staff of airlines, airport handling and surface transportation companies; shipping department staff of manufacturers, wholesalers, importers and exporters.
Course Content
* Industry regulations; ICAO -IATA - FIATA
* The air cargo agency; The IATA cargo agent -The consolidator
* World geography; IATA 3-letter codes -time differences -calculation of transportation times
* Use of Guides; the OAG Air Cargo Guide
* Aircraft; bulk loading limitations -Unit Load
* Devices (ULDs) Handling facilities; aircraft and cargo terminal facilities
* Air cargo acceptance
* Cargo booking procedures
* Cargo automation
* Air cargo rates and charges; application of TACT (The Air Cargo Tariff)
* The Air Waybill; completion - labelling and marking
The training kit includes the following publications:
* Course Guide with Model exams and answers
* 2 Training Textbooks
* The OAG Cargo Guide Training Edition
* The Air Cargo Tariff - TACT Training Edition
* Map of Europe and the World
* Air Waybill extracts
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA/FIATA Dangerous Goods Regulations (DGR) - Initial
The Dangerous Good Regulations (DGR) course meets the training requirements for personnel listed in category 3 as per Table 1.5.A of the IATA DGR.
How You Will Benefit
* Apply the IATA Cargo Dangerous Goods Regulations correctly
* Understand the legal aspects and the responsibility of the shippers, agents and airlines involved in the transport of dangerous goods
* Identify and classify individual dangerous goods items
* Verify that the goods are properly packed, marked and labelled
* Fill in and check the "Shipper's Declaration for Dangerous Goods"
* Complete Air Waybills in accordance with the applicable IATA rules and procedures
* Deliver dangerous goods shipments to the airlines "ready for carriage"
Designed for
* Traffic and operations staff of international air cargo agents
* Sales and marketing staff of cargo agents and consolidators
* Sales, reservations and acceptance staff of airlines, airport handling and surface transportation companies
* Shipping department staff of manufacturers, wholesalers, importers and exporters
* All staff of cargo agents, airlines and manufacturers who wish to expand or refresh their knowledge of dangerous goods regulations and procedures.
Persons holding the IATA/FIATA Dangerous Goods Regulations Certificate are considered qualified under the terms of the IATA Resolutions applicable to IATA's accreditation
Course Content
* Contents of the IATA Dangerous Goods Regulations Manual
* Dangerous goods classes and divisions
* Identification
* Packing requirements
* Marking and labeling
* Documentation
* Radioactive materials
* State and operator variations
* Checking procedures
* Excepted quantities
The training kit includes:
* Course Guide
* The current edition of the IATA Dangerous Goods Regulations manual
* IATA Dangerous Goods Training Programme, Book 1
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA/FIATA Dangerous Goods Regulations (DGR) - Recurrent
The Dangerous Good Regulations (DGR) course meets the training requirements for personnel listed in category 3 as per Table 1.5.A of the IATA DGR.
This revalidating diploma course is available to students (airline staff, cargo agents and shippers or packers) who have already completed the IATA/FIATA Dangerous Goods Regulations course or an equivalent dangerous goods course and who must regularly update their knowledge in order to remain qualified under the terms of the applicable IATA Resolutions.
Designed for
* Technical / Staff
Course Content
* Dangerous goods classes and divisions
* Identification
* Packing requirements
* Marking and labelling
* Documentation
* Radioactive materials
* State and operator variations
* Checking procedures
* Excepted quantities
The training kit includes:
* Course guide
* The current edition of the IATA Dangerous Goods Regulations manual
* IATA Dangerous Goods Training Programme, Book 1
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
ATA/FIATA International Cargo Agents Training Programme
The IATA/FIATA International Cargo Agents Diploma has gained worldwide industry recognition as the premier qualification for anyone wishing to pursue a career in the air cargo forwarding industry.
How You Will Benefit
Under the leadership of IATA and FIATA (Fédération Internationale des Associations de Transitaires et Assimilées), the IATA/FIATA International Cargo Agents Training Programme has been developed and is updated by a team of cargo experts and training specialists to assist Cargo Agencies in meeting their obligations under the Resolutions.
The IATA/FIATA International Cargo Agents Training Programme consists of the following courses:
* Cargo Introductory Course
* Air Cargo Rating
* Dangerous Goods Regulations - Initial
* Dangerous Goods Regulations - Recurrent
Enrolment and Examination Dates (pdf)
Although the IATA/FIATA International Cargo Agents training courses are designed for independent home study, they are also offered as classroom courses at IATA Authorised Training Centres.
HOW THE COURSES WORK
The IATA/FIATA training courses are based on a self-teach, independent study method. Each student is supplied with a training kit which includes all the manuals and publications required for the course.
The student may register at any time. While the amount of study required will vary from student to student, about 100 hours per course is usually required to complete International Air Cargo Rating and Dangerous Goods Regulations. The Introductory Course requires approximately 200 hours.
A good understanding of written English, world geography and basic mathematics is essential.
Enrolment for the Dangerous Goods Regulations Courses is valid for 12 months. Enrolment for the other courses is valid for 18 months.
Course fees include training materials and examination fee. They do not cover shipping costs of materials, nor any travel or personal expenses related to the examination. The fee is non-refundable. Unused training materials cannot be refunded or returned.
EXAMINATION INFORMATION:
All newly enrolled students will be automatically registered to sit their examination in the first eligible examination session.
An Examination Confirmation Letter is included in each study kit. This letter specifies exactly which exam session has been registered per student. It also identifies the IATA Local Co-ordinator responsible for organising the examination session.
NOTE: Students may be required to take examinations at an exam centre that is not in their home city or country of enrolment. All travel and personal expenses and travel documentation are the students' responsibility. The IATA Local Co-ordinator determines the exact date and location of the examination.
Please note that students are able to change their registered exam session to a later one within their enrollment period. This is done by writing to IATA's Distance Learning Examinations Centre at examstraining@iata.org
IATA's Cargo Agency Conference Resolutions governing IATA Cargo Agencies stipulate that as a minimum, at least two full-time competent persons must hold the IATA/FIATA Introductory Course Diploma or have completed an equivalent course and must also hold a valid/current Dangerous Goods Certificate obtained from an IATA recognised establishment and/or course.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA/UFTAA Training Programme - Foundation / Cours d'Introduction IATA/FUAAV
Cours d'Introduction (pdf)
Earn a diploma and start your career with the Foundation course's complete three-in-one package:
* Air fares and ticketing including e-ticketing
* GDS training with interactive CD-ROM
* In-depth travel industry general knowledge
How You Will Benefit
* Make appropriate travel arrangements and reservations
* Calculate and quote appropriate air fares
* Complete international travel documents in accordance with the applicable IATA rules and procedures
* Be on the leading edge for 2007 e-ticketing global implementation
* Answer customers' queries, quote rates and supplements, explain conditions and book tour products
* Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
* Understand the role of information technology - Global Distribution Systems and the Internet
Designed for
* Students who wish to have a career in the travel industry
* Junior travel consultants
* Airline personnel
* Tour operators who deal regularly with travel agents
* Personnel of large companies responsible for making travel arrangements
* Travel Agencies that hire employees who hold the IATA/UFTAA International Travel and Tourism Foundation Diploma meet one of the requirements towards becoming IATA-accredited agencies.
Course Content
* Environment
o The Travel & Tourism Industry and the Travel Professional
o Geography in Travel Planning 1
o Travel Formalities
* Products
o Land Transport - Rail 1
o Water Transport - Ferry
o Land Transport - Car and Camper
o Tour Packages 1
o Hotels
o Air Transport Essentials
* Support Services
o Customer Service
o Technology in the Travel Industry 1
* Air Fares and Ticketing
o Air Fares and Ticketing
* GDS Electronic Booking Tools (CD-ROM*)
o Global Distribution Systems training. Choose between Amadeus, Galileo, Sabre or Abacus. *Minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.
The 13 modules in the Foundation Level will provide you with an understanding of the travel and tourism industry, the practicalities of the travel professional's role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry.
In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.
For self-study students, about 170 hours of intensive study are required to complete the Foundation course. Students studying at an IATA Authorised Training Centre could expect a longer period of study.
By successfully completing the two-paper examination*, you will become qualified as a holder of the IATA/UFTAA International Travel and Tourism Foundation Diploma and will be entitled to add the designation "DTTF" (Diploma in Travel and Tourism Foundations) after your name.
IMPORTANT:
The GDS Electronic Booking Tools CD-ROM-based module requires the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.
Recommended:
* Secondary/High School Leaving Certificate/Diploma
* Basic Math skills
* Good English Skills
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA/UFTAA Travel and Tourism Training Programme - Consultant
The nine modules in the Consultant Level will help you understand more complex operations, as well as the consultative approach to selling travel and tourism.
How You Will Benefit
* Handle all major aspects of the travel agency business
* Provide accurate advice to clients on major tourist destinations
* Produce customised and international inclusive tours
* Sell international business, incentive and conference travel arrangements
* Construct complex fares and routings by applying advanced IATA fare construction principles; issue and re-issue tickets and other documents for all types of international journeys
* Familiarise yourself with common national requirements, IATA's Regulations and the role of the National Travel Agents' Associations
* Learn effective selling skills
* Understand the Billing and Settlement System to give your travel operation a distinct operational advantage
Designed for
* Students who have completed the Foundation Course or the previous Standard Course
* Travel consultants with some industry experience, who wish to upgrade their professional competence
* Staff of tour operators and consolidators, and airlines
Course Content
* Environment
o Geography in Travel Planning 2
* Product
o Land Transport – Rail 2
o Land Transport – Bus and Coach
o Accommodation (other than hotels)
o Water Transport – Cruises and Private Charter
o Tour Packages 2
* Support Services
o Law and Regulations 1
o Selling Skills
o Air Fares and Ticketing 2*
By successfully completing the two-paper examination, you become a qualified holder of the IATA/UFTAA International Travel and Tourism Consultant Diploma. You will also be able to add the letters "DTTC" (Diploma in Travel and Tourism Consulting) after your name.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IATA-ODO Air Carrier Access Rules
Offered in cooperation with Open Doors Organization who is helping passengers with reduced mobility and disabilities.
The workshop aims to explain the US DoT’s Air Carrier Access Act 14 CFR Part 382's major directives regarding the implementation and conduct of barrier-free travel. It addresses the standing regulation in comparison to approaches the EU’s 1107/2006 regulation by discussing current solutions and processes including how to handle conflict-of-law and becoming a Complaint Resolution Officer. Airline representatives will learn how to join forces with airports and potential service providers and to understand process- and organizational constraints in managing these regulations.
How You Will Benefit
* Summarize the US DoT Air Carrier Access Act 14 CFR Part 382
* Summarize the EU’s 1107/2006
* Gain comprehensive list of resources
* Become a CRO (Complaint Resolutions Officer)
* Comparison of the 2 approaches (US-EU)
Designed for
* Airline representatives
* Airport operators
* Ground handlers/ service providers
* Airport concessions
* Aviation legal professionals
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
ICAO Safety Plan and Roadmap Implementation
To enable Civil Aviation Administrators to prepare and comply with the requirements of the ICAO Universal Safety Oversight Audit Programme (USOAP) and to understand and implement the ICAO Global Aviation Safety Plan by following the ICAO Global Aviation Safety Roadmap.
How You Will Benefit
* Become aware of the objective of the ICAO Global Aviation Safety Plan, its origins and current practices
* Be informed of international conventions applicable to aviation safety and the role of the State of a Contracting State
* Be informed of the global best practices applied by States, the various authorities and organizations that may be responsible for the function of Aviation Safety Oversight
* Be informed of the ICAO Universal Safety Oversight Audit Programme (USOAP) and its requirements
* Be informed as to the use of compliance checklists, Audit protocols and the Corrective Action Plan
* Learn about the different types of Organizational structures in ensuring safety oversight
* Be informed of the need for States to develop and implement a Safety Programme and safety management systems
* Be informed of the ICAO Global Aviation Safety Plan (GASP) and implementation of the ICAO Global Aviation Safety Roadmap
* Be informed about and be prepared for future civil aviation requirements.
Designed for
* Operational and Technical civil aviation members within a Civil Aviation Authority, Air Navigation Service Provider or Airline who may be called upon to prepare for an USOAP audit or implement findings of a Corrective Action Plan (CAP).
This course is a must for anybody having an interest in aviation safety and the enhancement of aviation safety.
Course Content
* Introduction to aviation organization, regulatory agencies and management systems
* The introduction of ICAO SARPs
* Introduction of the ICAO USOAP
* The obligations of the Audited State and implementation of a Corrective Action Plan (CAP)
* State’s Safety Programmes and requirements for Safety Management Systems.
* The ICAO Global Aviation Safety Plan
* The ICAO Global Aviation Safety Roadmap and its implementation
* Future requirements.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Inflight Security
The only IATA Security course dedicated to training flight crews about the reality of aviation security inflight. This course will enhance participant knowledge of aviation security concepts and ensure they are capable of mitigating in-flight passenger disturbances.
How You Will Benefit
* Enhance knowledge of the legislative aspects of AVSEC
* Learn about the disruptive behavior triggers
* Understand transitioning from ensuring customer service to securing the flight
* Increase awareness of weapons & explosives awareness
* Examine crew security procedures on layovers
Designed for
* Cabin and flight deck staff
* Airline security managers and supervisors
* Airline technical staff
* Airport security and law enforcement officers
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Instructional Design
Systematically design, develop, implement and evaluate training using an instructional design model.
How You Will Benefit
* Identify and describe the different phases of the instructional design process.
* Convert training needs into performance objectives.
* Identify characteristics that influence the design and delivery of a training course.
* Create a design blueprint that clearly specifies what will happen during the training program.
* Select the best training activities to increase the value and effectiveness of training.
Designed for
* Instructors and others familiar with training and instruction wishing to become more involved in developing programs, courses and other types of training.
Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.
Course Content
* From Instructional Design Models to Practical Results: Key Concepts and Principles
* The Instructional Design Process: Analyse, Design, Develop, Implement, Evaluate
* The Course Plan as an Essential Framework for Instructional Design
* Converting Training Needs into Performance Objectives
* Selecting and Developing Instructional Content
* Selecting Instructional Strategies and Activities
* Linking Performance Objectives with Measurements and Evaluation Techniques
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Instructional Techniques
This course is also offered in:
Spanish - Técnicas de Instrucción
French - Techniques d’enseignement
Launch your career in training with a solid understanding of what it takes to be a good instructor.
How You Will Benefit
* Effectively prepare for, manage, conduct, facilitate and evaluate a training event.
* Use instructional tools and techniques to enhance instruction.
* Acquire practical presentation and communication skills.
* Motivate participants and engage their active participation during training.
* Integrate group work and collaborative learning.
Designed for
* All individuals interested in becoming better instructors.
Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.
Course Content
* Know the Adult Learner
* Trainee-Centered Instruction
* Effective Instructor Skills
* Prepare and Follow Lesson Plans Effectively
* Prepare for, Conduct, and Wrap up Training
* Manage Group Dynamics Effectively
* Active Training
* Games, Triggers and Jolts
* Evaluate Training
* Prepare and Conduct Activities and Practical Exercises
* Effective Preparation and Use of Instructional Aids
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Integrated Approach to Passenger Revenue Accounting and Control.
Protect your revenue and increase productivity through an intensive and stimulating review of the passenger revenue accounting and control activities.
How You Will Benefit
* Increase your understanding of the concepts and techniques in the sales audit and interline billing process
* Refresh and update your knowledge on the new and complex revenue accounting rules
* Examine current practical examples of the categories of interline activities and their financial impact
* Explore how simple common sense approaches to quality control provide a means of continuous long-term improvement in revenue control
Designed for
* Managers, Supervisors and Officers dealing with passenger sales, interline billings/rejections and disputes
* Internal Auditors and Quality Control Officers
* Anyone wishing to develop a better understanding of revenue accounting and control
Course Content
* Revenue accounting as a strategic approach
* Efficiency and quality in revenue accounting
* Effecitve sales audit
* Interline billing process
* FIMs and involuntary rerouting billings
* Refunds and retroactive adjustments
* Voluntary rerouting and billing of exchanged withdrawn coupons
* Inadmissible passengers and deportees
* Interline rejections and disputes
* Impact of fare calculation and ticketing on proration and interline billings
Note: To register for this course you must have previously successfully completed both the Passenger Proration and the Interline and Accounting and Control courses.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Integrated Management Systems
Integrating safety and quality standards to an Aviation Management System in order to manage safety, security, quality and risk across the whole organization in an integrated way. This systematic approach also extends to environment and supplier management.
How You Will Benefit
* Develop and integrate a system that manages safety, security, quality and risk management issues.
* Manage an aviation organization with a systemic, customer-driven, process approach.
* Develop a safety, environment and quality culture to increase customer satisfaction and maintain high levels of safety.
* Integrate Human Factors in the Aviation Management System.
* Audit safety and Human Factors in your aviation organization.
Designed for
* Experienced managers from Airlines, Civil Aviation Authorities, Air Naviation Service Providers, Airports, aeronautical manufacturers and maintenance organizations.
* Supervisors from aeronautical operational professions.
* Members of Aviation Boards of Directors.
* Managers of the insurance legal professions.
Course Content
* System Integration Components
* ISO 9000 Standards
* ISO 14000 Standards
* OSHAS 18001
* Safety Management System
* System Integration Approach
* Auditing Aviation Management Systems
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
International Air Law for Lawyers and Legal Professionals
Improve your knowledge of international air law to better serve your organisation or clients.
How You Will Benefit
* Obtain a comprehensive overview of the legal regimes applicable to all aspects of the aviation industry
* Learn how the international air law regimes are interpreted and applied
* Analyse the legal implications for your organization or clients
* Understand how airlines and governments handle problematic international air law issues
Designed for
* Airline in-house counsel
* Government officials involved in the air transport sector
* Aviation lawyers in private practice
* Lawyers in related fields seeking an understanding of the international aviation industry
* A background in law, either by educational experience or equivalent work experience, is ESSENTIAL for your participation in this course.
Course Content
* Introduction to international law air law
* Public iInternational air law - International Civil Aviation Organisation (ICAO) and the Chicago Convention
* Air carrier liability
* Code share agreements
* International aviation security regime
* Third party surface liability
* Introduction to aviation insurance
* Aviation law in the European Union
* IATA and airline agreements
* International transactions involving aircraft under the Cape Town Convention
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
International Cargo Operations and Documentation
Acquire the skills and knowledge necessary to handle international cargo and become proficient in global regulatory and documentation requirements.
How You Will Benefit
* Obtain knowledge on importance of the air cargo market in international trade
* Understand the role and responsibilities of the stakeholders involved in the air cargo process
* Receive an overview of the standard documents and procedures traditionally applied when shipping cargo via air
* Be trained in customer service skills directly related to the air cargo shipment process
Designed for
* Exporters/importers/traders seeking to ship goods internationally via air
* Non-operational staff of air cargo forwarding companies/airlines seeking high level overview of the air cargo process
* Customer facing employees recently joining companies active in air cargo
* People recently employed in the air cargo industry or aiming a career change towards this highly evolving profession
Course Content
* General trends in trade and air cargo
* Supply chain management overview
* Air cargo transportation procedures
* Stakeholders analysis (forwarders, airlines, customs)
* Customer service skills
* Incident handling and reporting
* Trends in cargo automation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
International Negotiation Skills
This course is also offered in French - Techniques de négociation internationale
Improve your tactics and techniques to sign better deals.
How You Will Benefit
* Determine both the short-term and long-term costs of negotiating.
* Prepare for each phase of the negotiation process.
* Develop a framework on when to and when not to negotiate.
* Understand how the negotiation process can result in a win-win situation.
Designed for
* Managers in any discipline who are required to negotiate within or on behalf of their organisation, business unit or with customers and suppliers.
Participants are strongly encouraged to bring examples of negotations they lead for discussion and investigation.
Course Content
* Positional bargaining
* Principled negotiation
* Four phases of negotiations (Preparation/Planning, Presenting/Proposing, Packaging/Bargaining, Close/Agree)
* MIN objectives
* Negotiation tactics
* Non-verbal communication
* Questioning & listening
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
International Strategy Planning and Implementation
Today's successful business leaders know how to design and implement a global strategy, manage a highly diverse organization, optimize finance in a complex and volatile economy, and build a strong leadership culture.
This course helps professionals expand their range and skills. Taking external and internal factors to build your company or departmental new strategies or take a cross-functional approach to existing business strategies to respond quickly to a challenging economic environment, take advantage of emerging opportunities, and put in place processes, people, and systems around the world that will deliver optimal results.
How You Will Benefit
Balancing strategic insight with proven management frameworks, the course examines competitive advantage, government and economic changes, global reach, and strategic agility from the perspective of successful business leaders. You will return to your organization ready to accurately assess a situation, skillfully tackle new challenges, and identify risks worth taking.
Course Content
Through case studies, classroom discussions, and small group exercises, you will examine topics such as country selection, product adaptation, political risk, managing diverse country institutions, strategic cross-border arbitrage, multinational financial management, and global leadership.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Introduction to e-freight Implementation
Learn all about how IATA is simplifying the business, challenging us as an industry to find cost reduction possibilities and improvement opportunities in our industry's complex processes.
How You Will Benefit
* Gain familiarity with IATA's e-freight project, it's vision and mandate.
* Enhance your knowledge of e-freight implementation standards
* Understand the benefits of e-freight
* Capitalise on changes in automation within the cargo industry
* Look at opportunities to move away from a paper environment
Designed for
* Cargo Agents and forwarders
* Cargo IT and automation managers and specialists
* Cargo services and operations managers
* Ground handling agents
* Airline and Cargo training managers and specialists
Course Content
* Introduction to IATA e-freight
* Business process and standards supporting e-freight
* Basic minimum requirement for participation
* Technology supporting e-freight
* Assessing a location's readiness for e-freight implementation
* Implementation in a new location
* Cargo message standards such as Cargo IMP
* Message Improvement Programme (MIP)
* Information exchange between members of the supply chain
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Introduction to International Financial Reporting Standards
How You Will Benefit
* Learn about the key International Financial Reporting Standards (IFRS) used for preparation of financial statements in the airline industry.
* As the course is designed for the airline industry it will focus on the practical issues that may arise during the preparation of airline financial statements in accordance with IFRS. The group discussions and course exercises will help you understand these issues and identify the appropriate solutions.
Designed for
* The course is designed for experienced airline accountants with basic or no knowledge of International Financial Reporting Standards (IFRS)
Course Content
* Conceptual Framework
* International Accounting Standards (IAS) 1 Presentation of Financial Statements
* IAS 2 Inventories
* IAS 8 Accounting Policies, Changes in Accounting Estimates and Errors
* IAS 12 Income Taxes
* IAS 16 Property, Plant and Equipment
* IAS 17 Leases
* IAS 18 Revenue
* IAS 21 The Effects of Changes in Foreign Exchange Rates
* IAS 23 Borrowing costs
* IAS 36 Impairment of Assets
* IAS 37 Provisions, Contingent Liabilities and Contingent Assets
* IAS 38 Intangible Assets
* IFRS 5 Non-current assets Held for Sale and Discontinued Operations
* Each of the above topic will be firstly explained in detail to the participants followed by a case study and a group discussion with emphasis on practical implementation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Introduction to Airline Revenue Management
In today's highly competitive environment, mastering revenue management techniques and tools is key to profitability.
This course is available upon request for onsite delivery only.
How You Will Benefit
* Gain a better understanding of the revenue management's role in sales, pricing, inventory and systems decisions
* Understand the impact of deregulation trends on airline pricing and yields
* Learn how to develop and deploy effective revenue management policies and programmes
Designed for
* Staff entering the revenue management area
* Pricing analysts and tariff specialists
* Aircraft schedulers and network planners
* Reservation and sales managers
* Marketing managers
Course Content
* The role of revenue management in stimulating demand
* Passenger behaviour, pricing and booking class assignments
* Overbooking, discount allocations and inventory control
* Group management and strategies
* Forecasting, tracking and analysing yield and revenue
* Yield management systems and modelling
* Scheduling and apacity adjustments
* Monitoring performance
* A Revenue Management Organisation
* Revenue management and Low-Cost Carriers
All participants will receive the IATA Airline Revenue Management Textbook, which will be referenced by the Instructor throughout the 3-day course and is theirs to keep upon completion of the course. This textbook will serve as a valuable reference tool long after the course is over.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Introduction to Scheduling and Airport Slot Coordination.
Eliminate errors and reduce rejections.
This course provides the basic fundamentals of the slot scheduling, coordination process - Worldwide Scheduling Guideline, EU Slot Regulations and Standard Schedules Information Manual (SSIM) Chapter 6.
It is meant for staff who are new to the slot application process but also for staff who wish to refresh or update their knowledge on the ever changing process.
How You Will Benefit
* Learn SSIM chapter 6 message types and formats to avoid rejection messages
* Enhance your knowledge of slot coordination procedures
* Improve your understanding of EU Slot Regulations on airport slot allocation within the European Union
* Learn about the "best practices" for slot clearance requests
Designed for
* New staff assigned to departments involved in scheduling
* Recently appointed scheduling managers, coordinators and officers
* Operations staff
* Airport staff and airport coordination staff
Course Content
* Why do we have coordination and the allocation of Slots?
* Introduction to the New IATA Worldwide Scheduling Procedures
* The purpose of the European Economic Community Regulation 95/93. Amended regulation 793/2004. The Articles of the regulation and meaning
* The Standard Schedules Information Manual (SSIM)
* Market Requirements for Slots
* Coordinators Neutrality
* SRS Analyser and Online Tools
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Introduction to the Airline Industry
Learn everything you must know to start your career in the airline industry.
How You Will Benefit
* Know the history, current scale and scope of the airline industry
* Understand the specifics of airline business
* Gain knowledge about the multiple operational and business functions of airlines
* Describe the duties and responsibilities of key airline personnel
Designed for
* Entry-level staff in the airline industry.
This course is a must for anybody interested to work or starting a career in the airline industry.
Course Content
* History of the Airline Industry
* The Airline Industry Today
* Airline Organisational Structure and Personnel
* Airline Business Model
* Airline Safety and Security
* Airport Functions
* Air Navigation Service Providers (ANSPs) Functions
* Airline Fleet
* Airline Manufacturers and Vendors
* Government and Industry Agencies
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Introduction to the BSP System and BSP Language
BSP System and BSP Language is an online e-learning module.
This module is important for working travel professionals who sell passenger airline travel through the IATA Billing and Settlement Plan (BSP) or for students planning a career in travel.
The objective of this module is to make learners familiar with the BSP system, BSP processes and common BSP language. This module will explain what the BSP is, how it works and the benefits of the BSP for a travel agency.
How You Will Benefit
By completing this module you will be able to:
* Define what is the BSP
* List the benefits of being an accredited BSP travel agency
* Describe the roles and responsibilities of the BSP participants
* Describe the BSP process
* Identify the steps in reporting sales through the BSP
* Name, locate and use resources with information on BSP
* Understand commonly used BSP language
Course Content
Lesson 1: The BSP System
Lesson 2: BSP Participants
Lesson 3: The BSP Reporting Process
Lesson 4: Where to Find More Information
Lesson 5: BSP Terms and Language
Lesson 6: Module Summary
There are 6 lessons in this training module. Each lesson ends with a summary of key learning points and a set of Study Check questions to answer. The Module ends with an online review quiz to assess your learning. Students who enroll and complete this online course will receive an Introduction to the BSP System and BSP Language module completion letter.
This module will take approximately 2 hours to complete. Each lesson contains key learning points and a study check to reinforce the lesson outcomes.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
IOSA Auditor Training course
The IOSA Auditor Training course is conducted by Endorsed Training Organisations (ETO) accredited by IATA.
Current IOSA Endorsed Training Organisations:
* Aviation Quality Services (AQS)
* Morten Beyer & Agnew (MBA)
* Partners and Resources for Operational Safety (PROS)
* Quali-audit
* Wake (QA) Ltd
How You Will Benefit
This course trains experienced airline auditors on the IOSA system and checklists.
Designed for
Only auditors affiliated with an Audit Organisation and accepted by IATA are eligible to attend this training course.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
ISAGO Auditor Course
Improved ground operations are not only critical in terms of safety, but will also contribute in cutting down on expenses for both airlines and ground service providers. With the implementation of the IATA Safety Audit for Ground Operations (ISAGO), the primary aim is to drastically reduce accidents and injuries on the ground.
Participation in this course is free of charge for IATA Member Airlines. Registration priority will be given to Member Airlines who will take part in the ISAGO Audit Pool.
How You Will Benefit
* Gain a comprehensive knowledge of the ISAGO Programme in terms of Standards and Recommended Practices as well as Audit Methodology used to conduct initial and recurrent audits of the Ground Services Providers.
* Learn auditing and assessment techniques that will enable you to gain objective evidence of an organization’s degree of conformity with applicable ISAGO requirements
* Gain the knowledge to present your assessment in a clear and concise reporting format using the Electronic Audit System
* Meet one of the requirements for the ISAGO Auditor Qualification Process. Please refer to Section 3 of the ISAGO Programme Manual (pdf) for additional requirements to become an ISAGO Auditor.
Designed for
* Airline Auditors
* Regulators/Airports
Course Content
* Introduction to ISAGO
* ISAGO Programme
* ISAGO Registration
* Audit Methodology
* Data Management
* Audit Sharing
* Auditor Handbook
* Audit Preparation
* Audit Conduct
* Audit Follow-up
* Electronic Audit System
* ISAGO Standards and Recommended Practices
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
ISAGO Training for Ground Service Providers
With the implementation of the IATA Safety Audit for Ground Operations (ISAGO), the primary aim is to drastically reduce accidents and injuries on the ground. Gain knowledge on the ISAGO programme and the standards to which Ground Service Providers will be audited.
How You Will Benefit
* Gain a comprehension knowledge of the ISAGO Programme
* Understand ISAGO Registration Process
* Learn about Standards and Recommended Practices as well as Audit Methodology used to conduct initial and recurrent audits of the Ground Services Providers
Designed for
* Ground Services Providers’ Operations Managers
* Airline Ground Handling Operations Managers
* Airline & Ground Service Provider
* Safety Managers
* Quality Managers
Course Content
* Introduction to ISAGO for Ground Services Providers
* ISAGO Programme
* ISAGO Registration
* Audit Sharing
* Audit Preparation
* ISAGO Standards and Recommended Practices
* Electronic Audit System
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Leadership Development & Succession Planning
Lead talent development and prepare the succession for the sustainability of your organisation.
How You Will Benefit
* Understand how succession planning and talent development need to be linked with strategic planning and performance evaluation.
* Link evolution of the organisation's capabilities and the managerial competencies needed for this evolution.
* Develop competency profiles.
* Assess talent and succession candidates.
* Establish development plans for successors and high potential candidates.
Designed for
* Directors and managers responsible for or involved in the development of talent and succession planning within their organisation.
Participants are strongly encouraged to bring examples of succession-related problems in their organisation for discussion and investigation.
Course Content
* Identification of key jobs
* Required experience/expertise
* Generic/specific competencies
* Leadership profile
* Succession candidates
* Validation/selection of candidates
* Vulnerabilities/contingency plan
* Development of an action plan
* Monitoring of the action plan
* Governance linkage
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Lean-Six sigma in Management
The Lean Principles focus on delivering greater value to the customer by eliminating waste throughout all business processes using the Six sigma continuous improvement methodology "DMAIC" in identifying the none added value waste using recognized Lean principles and tools.
The course is designed for the participant to acquire a strong working knowledge of Lean implementation through interactive exercises and hands on applications based on real life issues.
How You Will Benefit
* Apply the philosophy and practice of Lean thinking in the Airline Industry
* Successfully apply tools that will lead to cost reduction, enable workspace organization and improve time management.
Designed for
* All individuals that are actors in or supervise business processes.
Course Content
* Introduce Lean & Six sigma
* Six Sigma DMAIC methodology
* Time Based Strategy (the supporting underpinning of Lean)
* Identifying Waste
* Continuous Improvement
* Standard Work
* Mistake-Proofing
* Set-Up Reduction
* Process Mapping and Value Stream Mapping
* Lean Events (AIW’s – Accelerated Improvement Workshops)
* Innovation as a Key to Success
* Team Building
* Visual Controls, Visual Workplace
* Leading Lean
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Live Animals Regulations
Learn how to ship live animals safely and legally.
How You Will Benefit
* Satisfy compliance standards and master the use of IATA's Live Animals Regulations manual
* Ensure the safety and welfare of animals on the ground and in the air
* Review and discuss special routings and animal behaviours
* Identify and implement procedures to handle emergency situations
* Understand the container design principles for live animals
Designed for
* Freight forwarders and cargo agents
* Shippers and consolidators
* Cargo acceptance staff of airlines
* Live Animals Regulations training specialists
* Customer service agents and cargo officers
* Cargo import/export specialists
Course Content
* Proper use of IATA's Live Animals Regulations manual
* Government and airline regulations
* Shippers and airlines responsibilities
* Classification and identification of live animals
* Packaging, documentation and marking requirements for live animal shipments
* Special shipping procedures and considerations for endangered species
* Delay and emergency handling
* Load planning and calculation
* Completion of the Shipper's Certification for Live Animals, the Notification to Captain (NOTOC) and CITES documentation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Management of Air Navigation Services
Join the leaders of ANS and profit from the opportunity to rethink ANS management.
Learn how to apply civil aviation management principles and concepts to improve the effectiveness and efficiency of your air navigation system.
During practical exercises, resolve problems and issues associated with ANS management.
Solutions to practical exercises will reflect the concepts and principles addressed during the course thus assisting in the transfer of knowledge.
How You Will Benefit
* Understand the issues and emerging business opportunities surrounding the application of the CNS/ATM system
* Grasp the latest technologies and management structures under development in ANS organisations
* Recognise the increasing importance and revenue-generating potential of ANS aviation activities
* Improve your effectiveness during a period of significant organisational, technological and operational change
* Find out about IATA's involvement in developing the worldwide ANS infrastructure
Designed for
* All managers involved in planning or organising the modernisation of Air Navigation Systems, such as:
o Directors of Air Traffic Services
o Managers of Air Traffic Services
o Managers of civil aviation administrations
o Managers of airport authorities
o Airline managers
Course Content
* Changing Aviation Environment
* Civil Aviation Master Planning
* Introduction to Course Integration Exercise and SWOT Analysis
* Civil Aviation Business Planning
* International Regulatory Framework
* CNS/ATM
* ANS Commercialization
* Technical Regulation
* Managing and Leading
* Financial Management
* User Charges and Insurance
* ANS Management
* Measuring and Managing ANS Performance
* Benchmarking and Best Practices
* Aviation Safety and Risk Management
* Strategic Thinking
* Legal Aspects of ANS
* Customer Relationship Management
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Management of Aviation Facilitation
Examine the regulatory framework that forms the foundation of all facilitation efforts, the roles of ICAO, IATA and other organisations, best practices, and emerging technologies that seek to build upon the need to streamline and harmonise national clearance and control policies.
Making use of a clearer perspective of agreed best practices and enhanced understanding of the roles and responsibilities of all stakeholders in the Air Transport chain, participants will be able to apply their newly acquired knowledge in the development and presentation of an actual Facilitation Program.
How You Will Benefit
* Enhanced understanding of national obligations under international agreements
* Greater recognition of the roles played by Governments, Airport Authorities and Airlines
* Ability to improve customer service in your facility through development and implementation of appropriate solutions
* Ability to accelerate passenger and freight processing while reducing organizational costs through application of appropriate technologies and techniques
* Exchange of experiences and solutions to local issues with peers from around the world
* Heightened confidence in decision-making through application of acquired knowledge through role-play and team-based scenario resolution exercises
Designed for
* General Managers and Senior Officers, Civil Aviation administrations
* General Managers and Senior Officers, Airport Operating administrations
* Supervisory Staff, National Control Agencies (Immigration, Customs, Border Police)
* Facilitation Officers (Government, Airport and Airline – Headquarters-based)
* Duty Officers (Government, Airport and Airline – Airport-based
Course Content
* Basis for Facilitation
* Airport Facilitation
* ICAO and Its Role in Facilitation
* National/Airport Facilitation
* Programs/Committees
* ICAO Annex 9 Update
* Security vs. Facilitation
* Aviation Security and IATA's role
* The Role of IATA in Facilitation
* Team Building and Leadership
* Simplifying Passenger Travel (SPT
* Immigration Trends and Fraud Document Detection
* Persons with Reduced Mobility (PRMs)
* Control Authorities Working Group
* Advance Passenger Information/Data Exchange
* Emerging Facilitation Legislation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Management of Aviation Quality and Service
This course is also offered in Spanish - Gestión de la Calidad y Servicio al Cliente en la Aviación
Increase customer satisfaction and safety following industry best-practices.
How You Will Benefit
* Manage quality with a systemic, process-driven approach
* Develop a quality culture to increase customer satisfaction
* Understand the key processes of a quality system and its implementation
* Learn about the relationship between the ISO 9001: 2000 model and JAA and FAA quality standards
* Compare varied quality and service best practices within aviation
* Reduce your costs substantially
Designed for
* General managers from aviation-related organisations
* Managers from civil aviation administrations
* Flight and ground operations managers and supervisors
* Maintenance managers and supervisors
Course Content
* Model for quality management and customer service
* Quality culture
* Quality principles
* Process approach
* ISO 9001: 2000 model and ISO 9000 series standards
* Quality costs and process efficiency
* Quality and service policies
* JAA and FAA quality management standards
* Customer service standards
* Quality and service audits
* Organisation for quality management
* Integration of other management standards to a quality management system
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Management of Aviation Security
Build a safe and secure Global Air Transportation System through the implementation of enhanced regulations, reliable technology and best management practices.
How You Will Benefit
* Acquire knowledge, technique and skill in developing and managing international civil aviation security, as well as in measuring its performance
* Target resources appropriately and measuring results
* Identify and manage security-risks
* Communicate effectively on security with the Civil Aviation Authority, airlines, cargo agencies, airport service providers and other security agencies
* Build a security culture in the aviation environment
* Manage organizations and instill a systemic approach to aviation security
* Integrate human factors to the civil aviation security system
* Evaluate the operation of the security system
* Ensure continued compliance with aviation security standards
* Prepare organisations for audit by external bodies
* Move aviation security measures towards full integration with all airport and airline process
* Ensure that security measures add value to the airport and airline
* Move towards a secure passenger and cargo experience
Designed for
* Representatives from civil aviation authorities
* Experienced managers from airline operators, airport operators and airport service providers including those involved with either passenger and/or cargo operations
* Experienced airline and airport security managers and supervisors
* Members of aviation-related boards of directors
* Appropriate authorities for aviation security
* Police Authorities
* Narcotics control authorities
* Border control authorities
* Armed Forces representatives involved in airport security operations
Course Content
* The Threat to Civil Aviation. Past, Present, Future
* International and National Security Legislation
* Security Programmes. Annex 17 & Manual
* Access Control
* Control of Passengers and Baggage
* Security of Cargo, Catering & Stores
* Security Programme Adjustments
* Contingency Planning
* Response to Major Security Emergencies
* Threat Assessment and Risk Management
* Job Analysis, Job Description and Recruitment
* Staff Motivation: Deployment, Briefing & Supervision
* Staff Performance Assessment
* Technology and Equipment
* Quality Control
* Security and Facilitation: IATA Security Management Systems
* Civil Aviation Security Management Responsibilities
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Management of Training
Position training at the heart of organisational growth and improvement.
How You Will Benefit
* Gain critical insights into the role of training in organisations.
* Increase your ability to influence management decisions on training and development.
* Learn to develop strategic plans for program development, maintenance and renewal.
* Exercise better financial management.
* Improve your management of training resources.
* Understand key concepts and lessons on integrating computer technology into training.
Designed for
* Experienced trainers and those fully familiar with training principles and practice seeking to become training managers or lead a training unit.
Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.
Course Content
* From training to learning in organisations.
* Business and operational models for training.
* Systems thinking and a systemic approach to managing training.
* Training for organisational improvement: developing a strong vision.
* Strategic and operational planning.
* Effective financial management of the training unit.
* Staffing the training unit.
* Leading and guiding training staff.
* Measuring and evaluating trainer performance.
* Measuring overall results and return on investment (ROI).
* Integrating computer technology into training.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Managing Accident Prevention and Investigation
Focus on safety through error management and meet the new challenges of flight and ground safety management in a growing and complex civil aviation environment.
How You Will Benefit
* Understand how to apply the accident investigation process
* Manage flight and ground safety effectively
* Develop awareness of error management and increase safety and efficiency
* Find out how to design an Error Management System
* Analyse the ICAO Annex 13 requirements
* Reduce your costs substantially and lower inherent risks
Designed for
* General managers of aviation industry organisations
* Personnel from civil aviation authorities
* Managers and supervisors of flight and ground operations
* Maintenance managers and supervisors
Course Content
* Accident investigation process
* ICAO Annex 13 and accident investigation
* Organisation of a safety management system
* Error management model
* Risk prevention
* Error response
* Problem and conflict solving
* Safety audits
* Causal factors analysis
* Identification of latent conditions within an organisation that increase risk
* Interaction between safety and quality management systems
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Managing across Cultures
An interactive three-day course to fine-tune skills and enhance your understanding of cultural awareness and communication as a service provider.
How You Will Benefit
* Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
* Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
* Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
* Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
* Provide guidelines on managing cultural issues in mergers and acquisitions
Designed for
* Managers and specialists who are in contact with customers
* Front line staff looking to enhance their current customer contact skills
Course Content
* Customer service & effective communication skills
* Personal awareness using the Myers-Briggs Type Indicator (MBTI)
* Cultural awareness, culture and coping with cultural differences
* Customer contact techniques
* Conflict management
* Dealing with complaints
* Focus on regional culture
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Managing Aviation Policy and Regulation
Understand the dynamics of public and private policy making and the interplay of regulatory options they may need to assess and promote in support of changing governmental objectives for the aviation industry.
Note: This course concentrates on economic regulation. For safety regulation please refer to the Safety Management Systems for Civil Aviation course.
How You Will Benefit
*
Review aviation policy and regulation in light of changing needs of global aviation.
*
Identify the new roles and responsibilities to be managed as aviation organizations change from government to more autonomous bodies.
*
Learn how to develop policy and present options to decision makers.
*
Learn how to apply policy to operational circumstances and implement regulatory practices in a cost conscious manner.
*
Participate in challenging exercises to develop policies to address rapidly emerging situations, present options and reconcile conflicts.
Designed for
* Senior Managers
* Middle Managers
* Managers / Supervisors
Course Content
* Aviation issues and challenges
* The role of aviation policy
* Organization of the policy and regulatory function
* Management practices and processes in policy administration
* Roles and responsibilities of the regulator
* Aviation regulation as practiced and administered
* Regulatory format in use and their pros and cons
* Impacts of regulation on fees and charges
* Airport economics and policy impacts
* Air Navigation economics and regulatory impacts
* Measuring policy and regulatory performance
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Managing Distribution Channels
and Costs
Identify and implement strategies that will reduce your costs and improve profitability.
How You Will Benefit
* Learn how to assess the cost and effectiveness of your current distribution strategies and programmes
* Develop channel management strategies that are more competitive and cost effective
* Gain a better understanding of new distribution tools and processes
* Design a distribution strategy to fit current and future competitive market scenarios
Designed for
* Marketing and sales network managers
* Distribution systems managers, supervisors and analysts
* Finance managers and analysts who want to learn how to analyse and manage distribution costs
Course Content
* Airline competitive position
* Distribution and its place within the marketing mix
* Managing distribution costs (reservations, ticketing, commissions, CRS, economics)
* Channel strategies (direct, indirect, intermediaries, agent)
* Developing corporate accounts and corporate relationships
* Emerging role of electronic distribution, its importance and impacts
* Implications on the airline sales organisation and relationships in the travel industry
* E-business concepts
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Managing People Performance
Maximise the performance of the people you manage.
How You Will Benefit
* Understand what a people manager does.
* Understand your strengths and development areas required to be a people manager.
* Learn how to communicate and give feedback to your staff.
* Better understand yourself and others.
* Understand the principles of managing day-to-day performance and how you can get the optimal results from your staff.
Designed for
* New and experienced line managers who want to learn or upgrade their knowledge and skills in people management.
Course participants are strongly encouraged to bring examples of people-related problems they face at work for discussion and investigation.
Course Content
* Describe the role and responsibilities of a manager.
* Describe how to use your sources of influence to get results.
* Analyse and understand yourself and others better.
* Communicate clearly and concisely.
* Get optimal performance results by setting clear expectations.
* Identify ways to maintain and enhance employees’ ability to produce excellent results.
* Apply techniques to maintain and enhance employees’ motivation.
* Give effective constructive and positive feedback.
* Learn and practice coaching skills that can be applied to improve employee performance and to develop employees’ full potential.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Managing the Creation of Autonomous Civil Aviation Authorities
The conclusions and recommendations of the Directors General of Civil Aviation Conference on a Global Strategy for Aviation Safety, held in Montreal, in March 2006, called upon States to establish, where necessary and as soon as possible, an autonomous Civil Aviation Authority which is empowered and adequately funded to provide effective safety oversight. It also recognized that the absence of an autonomous Civil Aviation Authority in certain States was a serious obstacle to implementing safety oversight.
Today many States, with the support of financial institutions and donors, are at various stages in the planning and implementation of institutional reforms aimed at creating an autonomous Civil Aviation Authority empowered to regulate both technical and economical aspects of the civil aviation industry.
This course is designed to provide the essential knowledge and skills which will enable States’ Officials at all levels to adequately plan, manage, control and successfully complete the creation of an autonomous Civil Aviation Authority and other associated institutional reforms.
How You Will Benefit
* Learn how to develop an institutional reform project management plan, define its terms of reference and determine realistic project requirements.
* Learn how to monitor time, quality and cost performance during the institutional reform project execution.
* Communicate project progress effectively.
* Learn how to effectively manage change and gain the support of key stakeholders.
* Enhance your ability to manage a project team through a better understanding of the project manager's role.
* Learn how to manage the contributions of consultants.
* Learn how to assess different organizational design models and options.
* Learn to develop and implement strategies that will enhance the administrative and financial autonomy of the new autonomous CAA.
Designed for
* Ministry of Transport Officials.
* Officials of Executing Agencies.
* Directors General of Civil Aviation Administrations (DCA or DGCA).
* Managers of Civil Aviation Administrations (DCA or DGCA).
* Other Stakeholders.
Course Content
* Developing Project Plan and Terms of Reference.
* Setting up a Project Management Team.
* Performing a comparative analysis of different Autonomous Civil Aviation Organizations.
* Determining the mission, regulatory and administrative powers and relationships of the new autonomous CAA.
* Analyzing different legal structures for the new autonomous CAA.
* Developing the legal texts required to create the new autonomous CAA.
* Designing the organizational structure of the new autonomous CAA.
* Determining the resources, expenses and revenues of the new autonomous CAA.
* Developing a plan and schedule for the implementation of the new autonomous CAA.
* Developing a Business Plan, an Operating and a Capital Budget for the start-up of the new autonomous CAA.
* Developing a Training Policy and a 3-year Training and Development Plan for the new autonomous CAA.
* Developing a Technical Assistance Plan to assist the new autonomous CAA in successfully achieving its start-up.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Managing the Safety Oversight Function
Implement a sound Safety Oversight Programme that complies to international obligations.
The complexity of the aviation industry and the pressure on every stakeholder have led to changes in the way Civil Aviation Authorities implement the Standards and Recommended Practices (SARPS) issued by ICAO. Initially ICAO conducted voluntary audits on selected States to verify the effectiveness of the implementation of the SARPS, which resulted in them introducing mandatory audits from 2005. The concept of mandatory audits was accepted by all states in 2004 and involves that ICAO audits states by following a comprehensive process that considers all annexes (with the exception of 9 and 17) as a system of interrelated requirements rather than each individually. Participants will be introduced to this comprehensive process and will get to work with this new philosophy through practical cases.
How You Will Benefit
Participants will develop a better understanding of the new requirements for Safety Oversight and its impact on the Safety Oversight Function and how they can apply its concepts and principles within their own organization.
Designed for
* Regional operations managers
* Principal airworthiness surveyors
* Director General advisors
* Flight operations inspectors
* All Civil Aviation flight operations, airworthiness and licensing branch managers involved in co-ordinating a State's corrective action plans
Course Content
* Differentiating between “safety” and “security”
* Review of the history of the Safety Oversight Function to understand the different approach of today
* Review of the 8 Critical Elements of a Safety Oversight System to understand how an integrated approach can lead to improved safety
* Understand the practical application of the new Oversight system within CAA’s and its demands on the CAA and on other stakeholder within the Industry.
* Learn about some programs that can assist managers in ensuring safety in their operations.
* Many exercises and discussions to identify some of the best practices
Medical Issues in Aviation
Understand the principles underlying health, safety and performance of those involved in aviation: practitioners, employees, and passengers.
The lead course facilitator is Dr. Claude Thibeault (Past President of the Aerospace Medical Association, Past President of the International Academy of Aviation and Space Medicine, Past President of the Airline Medical Directors Association and many more and currently Medical Advisor, IATA).
How You Will Benefit
* Understand the principles underlying health, safety and performance of those involved in aviation: practitioners, employees, and passengers
Designed for
* Medical representatives (doctors, nurses) of airlines
* In-flight and Flight Operations representatives
Course Content
* Medical Incidents on board (first aid, medical kits, communicable diseases, etc.
* Passenger fitness to fly (medical clearances, review of altitude physiology)
* Passenger Health (Travelers' Thrombosis, Aircraft Drinking Water, Passengers with Reduced Mobility, Cabin Air Quality, etc.)
* Role and Responsibilities of an airline medical department
* Occupational health for aircrew
* Crew Medical Standards (ICAO, certification, interaction between airlines and Civil Aviation Authorities, case studies)
* For medical incidents on board: defibrillator, ground medical support
* For passenger fitness to fly: case studies
* For passenger health: avian fly, disinsection
* For Occupational Health for aircrew: sleep and circadian rhythm, cosmic radiations, medications, travel medicine
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Monitoring and Controlling Multiple Projects (30 PDU)
Deliver high-quality projects on schedule and within budget.
This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).
How You Will Benefit
* Monitor schedule, cost and quality performance during project execution.
* Use earned value to measure schedule and cost performance.
* Learn the priciples of scope management and change control.
* Communicate project progress effectively.
* Become familiar with the project control function of project software such as Microsoft Project.
Designed for
* Project managers and others responsible for the planning and implementation of projects.
Course participants are strongly encouraged to bring data about projects they lead within their organisation for practical application.
Course Content
* Project integration management (review)
* Project baseline development (review)
* Team dynamics of project execution
* Role of the project manager during project execution
* Project change management
* Contents of project progress report
* Principles of earned value management
* Cost performance index and variance
* Schedule performance index and variance
* Interpretation of earned value computation results
* Cost estimation to project completion
* Risk monitoring log and other essential logs
* Project dashboard
* Progress reporting charts
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Airline Network, Fleet and Schedule Planning
Be an integral contributor to your company's success by developing a profitable network fleet plan and a more effective flight schedule.
This five-day course provides an overview of the basic fundamentals of the key elements of the airline’s planning process – scheduling, network, and fleet planning.
The course takes on a very hands-on approach, with considerable classroom exercises, case studies, as well as individual and group work and case studies. The participants will also get the opportunity to consider the processes involved in optimizing an actual route network. A summary of the topics covered in the course is given below.
How You Will Benefit
* Acquire the fundamental skills involved in creating an effective and profitable network and fleet plan
* Gain a better understanding of how your company's revenues and profitability are heavily dependent on its network and fleet plan
* Learn basic market and route forecasting techniques
* Create and develop a schedule that effectively uses the aircraft resources of your company
* Become more efficient in improving aircraft and fleet utilization
* Implement more effective scheduling strategies
* Learn the basic tools and data that are required within the planning function, including in a review of passenger traffic demand data (and data sources), flight schedules data, network planning and optimization tools.
Designed for
* Network planning staff
* Fleet planning staff
* Network planning personnel
* Schedule planning staff
* Staff in the market planning area who wish to better understand the network planning function
* staff who are new to the planning function as well as staff who have less than two years of planning experience and who wish to obtain a more rigorous and theoretical approach to their understanding of the operational planning process
* It will also be useful for staff not directly involved in the airline’s planning process but who wish to gain a better appreciation of the issues involved, for example, staff in marketing and sales, international relations, civil aviation and other regulatory authorities.
Course Content
* Demand and supply dynamics
* Using databases
* Passenger traffic demand and market estimation
* Airline capacity
* Route profitability
* Passenger traffic flow – point to point versus true origin-destination
* Airline economics and costs
* Route and network determinants
* Scheduling design and planning
* Operational constraints in the planning process
* Network strategies and tactics
* Network optimization
* Fleet planning
* Fleet management
* Strategic and operational analysis related to fleet
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Organization Development & Restructure
In today’s very dynamic business environment, organizational structure and effectiveness play a big role in transforming conceptualized strategies into reality through the appropriate roles’ definition and organizational design.
The objective of this course is to make you able to analyze various management options to meet the organizational challenges in contemporary businesses. Classical approaches as well as more contemporary approaches are explored in pursuit of the best suited organizational processes and structures.
The course deals with the overall organizational structures, decision-making mechanisms, coordination, the contingency factors as well as their impact on the merit of an organization.
This course focuses on the problems of implementing and adapting strategy in complex international organizations. It is concerned with the unique management and organization issues that confront corporate, business unit, functional and geographic managers as they attempt to maximize the competitiveness of their respective organizations. How do these issues present themselves to managers in different parts of the firm? What are the practices and organizational concepts that will help resolve them?
Designed for
Professionals who deals with organizational structure, HR, and strategies for companies or departments
Course Content
* Why organizational structure is important
* Definition of organizational structure.
* The key elements defining an organization’s structure.
* Factors that favor different organizational structures.
* The main organizational structures
* Why do structures differ?
* Organization and Internationalization
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
PANS-OPS Basic
PANS-OPS Basic Instrument Procedures Design is a 40 day course that addresses the theory and application of the specification of ICAO Doc 8168 Procedures for Air Navigation Services – Aircraft Operations (PANS-OPS). The course objective is to equip participants with the basic knowledge required to design ATC procedures. The course covers the general criteria for procedures design as well as the specific criteria for non-precision approaches using conventional navigation, precision approaches and area navigation (RNAV), including Global Navigation Satellite System (GNSS) non-precision approaches.
Participants are updated on how to use the required applications of electronic geographic databases, the latest information on computer-aided procedures design techniques and how to manage quality assurance in procedures design. A combination of lectures, group work and individual practical exercises will be used.
How You Will Benefit
* The theory and applications of the specifications contained in the International Civil Organization (ICAO) Doc 8168 (Procedures for Air Navigation Services).
* How to apply general criteria for procedures design as well as specific criteria for non-precision approaches using conventional navigation, precision approaches and area navigation (RNAV), including global navigation satellite system (GNSS) non-precision approaches.
* Electronic geographic databases.
* Quality assurance processes. Volume II, Part 1, Section 2, Chapter 4 which describes the necessary Quality Assurance for PANS-OPS. The State is required to ‘control’ the quality of the processes associated with the construction of instrument flight procedures.
* Aeronautical data quality requirements (Accuracy, resolution and integrity) have led to the requirement of a systemic quality assurance process (often part of a State Safety Management System). Data integrity issues, processes to ensure data integrity.
* Computer aided design techniques.
* How to apply procedures design skills through the use of practical exercises.
Designed for
* Ab initio instrument procedures designers.
* Operational personnel from civil aviation and airport authorities, Air Navigation Service Providers and airline operators, or organizations who require in-depth knowledge of the principles and applications of instrument procedures design standards and criteria.
Course Content
* ICAO and Instrument Procedures Design
* ICAO Documentation relating to instrument procedures design
* General criteria
* Non-Precision Approaches
* Precision Approach (Instrument Landing System and Microwave Landing System)
* Instrument Departures: Conventional
* Introduction to Required Navigation Performance (RNP)
* Area navigation (RNAV)
* Global Navigation Satellite System (GNSS)
* Augmented GNSS
* RNAV/ GNSS/ RNP Departures
* Flight Validation Procedures
Additional Course Modules (On request)
* Vertical Navigation (VNAV) Principles of Baro VNAV
* Helicopter Procedures
* PAR Procedures
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Passenger Interline Accounting and Control
Reduce losses by minimising rejections and disputes.
How You Will Benefit
* Learn how to accurately interpret and apply the relevant procedures and regulations of the Revenue Accounting Manual and applicable IATA Resolutions
* Improve your understanding of the regulatory environment
* Achieve a maximum standardisation of the application of industry rules and regulations amongst all carriers
* Learn how and when to raise a rejection memo and initiate correspondence
Designed for
* Managers, Supervisors and Officers dealing with interline billings, rejections and disputes
* Finance Officers
* Revenue Accounting Managers and Senior Revenue Analysts
* Interline Accountants
* Internal Auditors
Course Content
* The importance of the Multilateral Interline Traffic Agreement (MITA), the Revenue Accounting Manual (RAM) and the Multilateral Proration Agreement - Passenger (MPA-P) and the IATA Resolutions
* Currency conversion procedures for passenger billings and application of the RAM Chapter A12
* IATA mean average five-day and mean rates of exchange
* Categories of interline activity, rerouting billing and refund rules, billings for inadmissible passengers and endorsement procedures
* Rejections and related correspondence
* Application of time limits
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Passenger Proration
Protect your revenues by applying the right rules.
How You Will Benefit
* Gain a thorough understanding of the Prorate Manual - Passenger (PMP) and its application
* Accurately calculate the prorate value of passenger and excess baggage coupons in accordance with the rules of the Multilateral Proration Agreement - Passenger (MPA-P)
* Know how to apply the Provisos rules
* Understand the importance of special/bilateral prorate agreements
Designed for
* Managers, Supervisors and Officers dealing with proration, passenger sales, interline billings/rejections and disputes
* Revenue Management,Yield and Tariff Analysts dealing with special/bilateral prorate agreements
* Internal Auditors
* Marketing and Sales Managers and Officers
* Ticketing Agents
Course Content
* The need for Proration Agreements and their advantages
* Special, Bilateral and Multilateral Proration Agreements
* Purpose and content of the Prorate Manual -Passenger and its application with regard to the Multilateral Proration Agreement - Passenger (MPA-P)
* Determining the Amount to Be Prorated (ATBP)
* Currency conversion procedures as per Revenue Accounting Manual, Chapter A12
* Methods of prorating and proration details
* Interpretation, clarification and application of the Provisos
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Passenger Proration with Fundamentals of Tariff Construction - Advanced
Improve your organisation's bottom-line by strengthening your prorating skills and expanding your financial scope.
How You Will Benefit
* Add value to your pricing decision-making through the correct understanding of Tariff Construction and its likely impact on your revenue entitlement
* Accurately assess your entitlement in accordance with the MPA-P
* Understand the importance of mastering the MPA-P before any bilateral proration agreements are signed
* Interpret and transform your revenue evaluation into clear, meaningful and useful information
* Understand the components of value within your special proration agreements (SPAs)
Designed for
* Marketing/sales/pricing managers and officers
* Ticketing agents
* Revenue management, yield and tariff analysts
* Manager, supervisors and officers dealing with proration, passenger sales, interline billings/rejections and disputes
* Auditors
Course Content
* Review of the tariff construction process
* Establishing the Amount to Be Prorated (ATBP)
* Currency conversion procedures
* Proration details
* Involuntary Rerouting
* Discounts
* Interpretation, clarification and application of Provisos
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Passenger Tariff Workshop
Get ready to implement the new HIP check for special fares and the new baggage selection criteria!
Learn about the latest wave of new fare construction rules!
How You Will Benefit
* Refresh your knowledge on competitive fare calculation
* Raise issues and concerns on fare construction
* Validate correct system pricing based on approved and not just adopted fare construction methodologies
Designed for
* Tariff Managers
* Sales and Ticketing Executives
* Fares and Ticketing Instructors
* Senior Interline Billing Specialists
* Rate Desk Officers and Computer System Programmers
* Travel Agents Rate Desk
Course Content
* New fare construction and mileage principles intended to take effect April and June 2009 respectively
* Update on netting procedures on exchanges and reissues
* New normal fare open jaw definition and surface sector checks
* Optional services
* Latest rules on the limitations on indirect travel and its impact on surface sectors
* Difference between Voluntary and Involuntary Refund calculations
* How to deal with CTM check in local combinations
* Difference between Exchanges and Reissue procedures
* Latest mixed class fare construction techniques
* Latest currency conversion procedures
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
PBN Implementation Workshop
Implementing Performance-based Navigation (PBN) is like putting together a jigsaw puzzle where each organization is responsible for a precious piece of the puzzle.
IATA’s Performance-based Navigation (PBN) Implementation Workshop provides in-depth instruction for groups of participants from Aviation Regulators, ANS Providers and Airlines, either as a homogeneous group, or with two or more organizations in the same Workshop, depending on your specific needs. This 5-day premium course is designed for delivery at your company’s premises. Course modules will be chosen based on a PBN training needs assessment which will be sent to you at the start of Workshop preparation. The charts and procedures relevant to your organization will be incorporated in the Workshop if provided at least one month before the Workshop.
How You Will Benefit
The Workshop will help you make your piece of the PBN implementation and operational approval puzzle work smoothly.
Designed for
* All managers responsible for the management of PBN navigation specifications and procedures:
o Flight Instrument Procedure and Airspace Design/Planner managers
o Air Navigation Service Provider and Air Traffic Control managers
o Aircraft operators and airline managers
o Civil Aviation Authorities/ Regulator managers
Course Content
Starting with common modules on historical and technical aspects of PBN, the Workshop introduces the concept of Performance-based Navigation, basic theory of area navigation and area navigation systems, in particular GNSS. Participants will also be introduced to the PBN Manual and the structure of navigation specifications (NavSpecs).
The training has been developed in modules so that it can be tailored to meet the implementation needs of each group. Whether your organization is an Air Navigation Service Provider responsible for PBN implementation, a CAA, Airport or Regulator, or an Airline, this Workshop will provide the means to understand implementation and operational approval activities.
ANSPs and Regulators will acquire extensive knowledge of their roles and responsibilities in the implementation process, including the AIRAC publication cycle. For Operational Approvals, Regulators and Air Operators will learn about the relationship between particular NavSpecs and corresponding airworthiness certification type documents such as FAA Orders, Advisory Circulars (ACs), and/or EASA Acceptable Means of Compliance (AMC), and Temporary Guidance Leaflets (TGL). Airworthiness engineers will learn the process for issuing authorization to Air Operators. Air Operators will learn how to obtain operational approvals for operations in PBN designated airspace or on PBN designated ATS routes or approaches.
Depending on the needs of your organization learning will be reinforced by means of practical exercises. Examples of these are: how to draft implementation Aeronautical Information Circulars (AIC); how to review Aircraft Flight Manuals (AFM), Type Certificates (TC) or Supplementary Type Certificates (STC) with the view to determine aircraft eligibility against particular NavSpecs; comparison of the capabilities of Foreign and National (international and domestic) Air Operators to get an appreciation of what NavSpecs would be good candidates for implementation in their State. And finally, a Job Aid exercise will take participants through all the steps of the Operational Approval process from their perspective.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Performance-based Navigation (PBN) I
Introduction to PBN, GNSS Theory and Area Navigation (RNAV)
Performance-based Navigation I is a 5 day course that provides an overview of the history and evolution of the PBN concept, GNSS theory, Area Navigation (RNAV), RNP and airspace planning and design.
How You Will Benefit
* History and evolution of the ICAO Performance-based Navigation (PBN) Concept
* ICAO Global Plan for CNS/ATM Systems
* Types of Area Navigation (RNAV) systems
* Fundamentals of GNSS theory and GNSS separation standards and benefits
* Fundamentals of RNAV and RNP procedure design
* Instrument Approach Procedures
* Standard Instrument Departures and Arrivals (SIDs, STARs)
Designed for
* Air Traffic Controllers, managers and supervisors
* Air Navigation Service Provider managers and supervisors
* ATC Procedures and Airspace designers
* Aircraft operators and airline managers and personnel
* Aircraft Operations and Flight Planning managers and personnel
* Civil aviation authorities and regulators
Course Content
History and evolution of ICAO Navigation Specifications leading up to the PBN Concept
* The need for a Global Plan for implementation and harmonization of CNS/ATM systems around the world
* The ICAO Global CNS/ATM Plan and timeline
* FANS, CNS/ATM, RNP, RNP/RNAV etc.
* Relevant ICAO Specifications, in particular for Enroute, Terminal Area and Approach
* Regional differences and harmonization
* PBN in relation to existing and future airspace structures
Types of Area Navigation (RNAV) systems
* RNAV systems and the following individual navigation system technologies: DME/DME, IRU, INS, GNSS, GPS, SBAS, GBAS, Galileo etc.
Fundamentals of GNSS theory and GNSS separation standards and benefits
* The evolution of GNSS constellations and their augmentations systems (ABAS)
* Space-based and ground-based GNSS augmentations (SBAS, GBAS)
* GPS receiver and Receiver Autonomous Integrity Monitor (RAIM)
* GNSS interference and relevant NOTAMs
* GNSS approvals
* GNSS (RNAV) approaches
* Lateral and longitudinal GNSS (RNAV) separation standards and benefits
* Other RNAV (GNSS) procedures
* Overview of how to validate RNAV and RNP procedures
Fundamentals of RNAV and RNP procedure design
* Enroute and Terminal Manoeuvring Area (TMA) RNAV procedures
* Enroute Area Navigation, route spacing and the TLS
* Terminal Manoeuvring Area (TMA) Area Navigation
* Planning TMA Area Navigation Design and Implementation
* Different types of RNP and RNAV, and the regional variants
Instrument Approach Procedures
* Conventional and Area Navigation (RNAV) procedures and their influence on airspace design
* Procedure protection areas and their effect on airspace structure
Controlling aircraft using Standard Instrument Departures and Arrivals (SIDs, STARs)
* Modular approach to TMA area navigation implementation
Area Navigation Review
* In-depth discussion on PBN and in particular RNAV and RNP to summarize all topics covered.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Performance-based Navigation (PBN) II
Performance- based Navigation II is a 5 day course that addresses the implementation and approval processes for PBN specifications from the points of view of States, civil aviation regulators, air navigation service providers and aircraft operators.
How You Will Benefit
* PBN specifications, and in particular ICAO Doc 9613 AN/ 937 Performance-based Navigation Manual;
* PBN obligations and implementation guidance for States, regulators, ANSPs and air operators;
* Operational approval and compliance processes;
* Documentation and promulgation of information relating to PBN specifications.
* Emphasis will be placed on practical exercises.
Designed for
* All managers responsible for the implementation and approval of a PBN specification:
* Flight Instrument Procedure and Airspace Design/Planner managers
* Air Navigation Service Provider and Air Traffic Control managers
* Aircraft operators and airline managers
* Civil Aviation Authorities/ Regulator managers
Course Content
* The approval process will be examined from the point of view of the State, the regulator the ANSP and the aircraft operator.
* Air operators will learn how to obtain operational approvals.
* ANSPs will also learn how to draft the necessary aeronautical information circulars to promulgate new RNAV procedures.
During the course the following topics will be covered:
* History and evolution of the ICAO Performance-based Navigation (PBN) Concept
* Implementation Guidance for Air Navigation Service Providers
* Airspace planning and design
* Introduction to the Implementation Process - Planning, Implementation Guidance and HAZID for Air Navigation Service Providers
* Stakeholder uses of PBN
* Procedures in accordance with ICAO PANS-OPS.
* Operational Approvals and promulgation of aeronautical information relating to PBN
* Evaluation, Application and Issuance of PBN Approval to ANSPs and Aircraft Operators
* How to obtain an Operational Approval for a PBN Navigation Specification
* Documentation and promulgation of Orders, Advisory Circulars (ACs), Acceptable Means of Compliance (AMC), Navigation Specifications and Operations Specifications (Ops Specs)
* Evaluation, Application and Issuance of PBN Approval to ANSPs and Aircraft Operators by the regulator
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Phraseology and Safety Training for Air Traffic Controllers and Pilots
Pilot / Controller accurate communication is the key to Air Traffic safety worldwide. An updated and complete knowledge of standardized aeronautical phraseology is therefore essential.
This 5 day “Phraseology and Safety” course will ensure that Pilots and Air traffic Controllers have a full and current understanding on how inappropriate phraseology can become a contributory factor to incidents or accidents. Several case studies will help to improve the “learn from experience feed-back” process.
This course also focuses on the discrepancies that long haul pilots are exposed to regarding the phraseology used across the world.
How You Will Benefit
* Refresh your knowledge regarding the Standard Phraseology set by ICAO.
* Improve R/T practice and discipline.
* Assess the impact of adherence to standard R/T phraseology on Flight Safety.
* Increase your understanding of the tight connection between accurate communication and safety.
* Improve your awareness of the Pilot vs Air Traffic Control working environments and specific needs in terms of cooperation.
* Provide a forum for controller and pilot feed-back on regional and local operational issues regarding phraseology.
Designed for
* Operational Air Traffic Controllers and Supervisors
* Air Traffic Control Trainers and Procedure Designers
* Pilots
* Flight instructors
* Air traffic Incident Investigation Experts
Course Content
* Status of Phraseology Implementation Worldwide
* Air Traffic Controller & Pilot specific procedures
* Multiple case studies (audio & paper transcriptions)
* Combined analysis of the Pilot vs Controller situational awareness
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Planning and Strategic Direction in Civil Aviation
In an evolving and rapidly changing aviation environment, review your Mission, Vision, Values and Strategies.
How You Will Benefit
* Gain awareness of the need to design a new project at the highest level
* Anticipate and adapt to changes in the aviation industry
* Respond efficiently to the requests/demands of all stakeholders
* Learn new tools that will facilitate the design of elements of the new project
* Define the Vision, Mission and Strategies for your organization
Designed for
* Senior Managers
* Middle Managers
* Managers / Supervisors
Course Content
* Changes in aviation
* Need to adapt or anticipate changes
* A new project of organization
* Strategic responsibilities of officials and executives
* Master Plans: Civil Aviation, Airports, Air Navigation, as tools for long term planning
* Swot analysis
* New project: Vision, Mission, and Values
* Formulation of a 5-year strategy
* Implementation of the strategy: Annual
* Operational Plan
* A balanced control system
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Procurement and Contracts Management (30 PDU's)
Learn how to properly manage and control the procurement process with your suppliers.
This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).
How You Will Benefit
* Review the end to end procurement management process.
* Learn about the role of a procurement department in your company and in your project.
* Understand the different contract types, their objectives and legal implications.
* Develop evaluation criteria to select the best partner.
* Understand the role of contract administration – making sure the contractor delivers.
Designed for
* Project managers, operational managers, team leaders, and personnel who are involved in the selection, monitoring and interaction with suppliers.
Course participants are asked to bring common challenges they have with procuring the best product/service.
Course Content
* Common Procurement Definitions and Concepts.
* Understanding the Needs of your Suppliers and Customers.
* Requesting Supplier Proposals.
* Creating an Effective Statement of Work.
* Review of Contract Types and their Impact on your Organisation.
* Procurement Vehicles – Getting to the Right Suppliers.
* Common Contracting Structures to Share Risks.
* Creating a Request for Proposals.
* Awarding the Contract – Prioritising Bids.
* Special Circumstances – Unsolicited Proposals.
* Methods for Protecting Intellectual Property.
* Creating a Licensing Agreement.
* Post Award – Roles of the Buyer and Seller.
* Contract Change Control.
* Termination and Disputes.
* New Developments in Contracts and Procurement.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Professional Selling & Account Management Skills
NEW!
Understand the subtle human interactions affecting your customer’s decision-making process to successfully close the sale.
How You Will Benefit
* Build upon skills specified for basic selling training, focusing on key and corporate sales needs
* Define and improve your communication skills, while developing effective listening techniques
* Determine the tasks to complete before making a sales call
* Organize and execute effective sales presentations
* Develop techniques on how to efficiently and effectively manage corporate accounts
* Build upon skills specified for basic selling training, focusing on key and corporate sales needs
* Elevate status from solution/product provider to valued provider
Designed for
* Sales Executives and Sales Managers responsible for the management of corporate accounts
* Sales Analysts or Administrative Assistants who support sales team efforts
* Staff responsible for achieving a sales or revenue target that have not attended formal account management training
Course Content
* Skills needed to research opportunities within existing accounts
* Prospecting techniques for new accounts
* Setting account and call objectives
* Use of tools such as SWOT and Supply Chain analysis
* Sales call planning, time management and territory management
* Communication, listening and questioning skills
* Negotiation and influencing skills
* Arranging, setting the agenda for and managing account meetings
* Identifying and maximizing networking opportunities
* Conducting corporate program evaluations, contract administration and performance measurement
* Relationship management: developing customer knowledge, follow-through and understanding of customer needs
* Utilizing account diagnostic tools
* Design and delivery of high impact business presentations
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Professional Skills for DGR Instructors (category 1, 2, 3 & 6)
This course is also offered in Spanish - Técnicas Avanzadas para Instructores de Mercancías Peligrosas (category 1, 2, 3 & 6)
Design and deliver a customised dangerous goods training programmes for your company based on IATA Dangerous Goods Training Programme books 1 to 5.
How You Will Benefit
* Understand the principles of learning theory and deliver immediate results
* Master effective communication and presentation skills
* Learn to evaluate, plan, implement and execute effective training programmes
* Design exciting training strategies to give your organisation a competitive edge
* Overcome the technical nature of DGR and provide your students with a memorable learning experience
Designed for
* Current or future DGR or cargo instructors
* DGR consultants
* Training managers
* Staff responsible for on-the-job training
* DGR training and development specialists
* Instructors of IATA DGR Endorsed Training Schools
Course Content
* Preparation of a Dangerous Goods training programme
* Training needs analysis
* Writing course objectives specific to your training group's needs (cargo staff, passenger staff, initial or refresher training)
* How people learn, selecting the best teaching methods and training aids
* The benefits of lesson plans
* Improving your presentation and communication skills
* Overcoming the technical nature of DGR to promote a positive learning experience for your participants
* Course analysis and evaluation techniques
* The function of tests and how to write a proper exam
* Controlling the class
Please note:
A mandatory Dangerous Goods Regulations exam will be given to assess technical competence.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Project Management Essentials (30 PDU)
Develop the skills required to effectively lead and manage successful projects.
This course offers 30 PDUs towards your Project Management Professional certification and is delivered by a Certified Project Management Professional (PMP).
How You Will Benefit
* Learn how to develop a project management plan, define scope and determine project requirements.
* Know how to use recognised tools and techniques to create a project baseline.
* Develop a comprehensive project risk response.
* Learn how to monitor time and cost performance during project execution.
* Communicate project progress effectively.
* Enhance your ability to manage a project team through a better understanding of the project manager's role.
Designed for
* Project managers and others responsible for the planning and implementation of projects.
Course participants are strongly encouraged to bring data about projects they lead within their organisation for practical application.
Course Content
* Project life cycle
* Project proposal and selection criteria
* Project initiating
* Project integration management
* Project plan development
* Project risk management
* Project schedule development
* Project budgeting
* Project communications
* Project execution and control
* Project scope management and change control
* Role of the project manager
* Team development
* Essential skills for the project manager
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Quality Management in Airline Operations
Gain the skills needed to implement a comprehensive quality system.
How You Will Benefit
* Increase your understanding of cost analysis and obtain the resources you need to develop and implement a quality system
* Gain the essential leadership skills to implement and operate a successfully tailored quality system
* Identify key points to demonstrate the value of a quality system to senior executives
Designed for
* Flight and ground operations managers
* Maintenance and safety managers
* Quality managers
* Chief pilots
* Senior training captains
Course Content
* Introduction and Quality Principles
* Strategic Orientation of the Quality Concept (incl Quality Policy and ManagementEvaluation/Review and TQM)
* Models for Quality Management
* Process Management
Regulations
* FAA Quality Systems
* Quality and Safety
* Quality System Implementation
* Project Management
* Costs and Resources
* Quality Audits
* Human Factors
* IOSA
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Quality Management Systems for ANS Providers
Focus and increase customer satisfaction, reduce non quality costs and increase safety and efficiency in Air Navigation System administration and operation.
How You Will Benefit
* Manage your operation with a systemic process-based approach, oriented to customer and team satisfaction
* Increase your safety in ANS operations, focusing on operation defects and damage
* Reduce your operational costs focusing on a job well done
* Develop a quality culture to increase customer satisfaction and team coordination
* Know the key points of a quality system and the implementation process in the Air Navigation System administration
* Know the relation between the ISO 9001:2000 model, the JAA and FAA quality standards and ICAO recommendations
* Compare different quality, safety and service best practices in the aviation industry
Designed for
* General managers of Air Navigation System organisations
* Personnel from civil aviation authorities
* Operations and maintenance managers and
* Supervisors from ANS
* Air Traffic Controllers
* ANS operations personnel
Course Content
* Air Navigation System Model for quality management and customer service
* Quality culture
* Quality principles
* Process approach
* ISO 9001:2000 model and ISO 9000 series standards
* Quality costs and process efficiency Quality and service policies
* JAA and FAA quality management standards
* ICAO recommendations on ANS quality and safety assurance, Customer service standards
* Quality and service audits
* Organization for quality management
* Integration of other management standards to a quality management system
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Reduced Vertical Separation Minimum (RVSM)
This 5-day course will ensure that en-route controllers handling aircraft in airspace above FL 280 have full and current knowledge of all essential topics related to the implementation of RVSM. Several case studies will help to improve the “learn from experience feed-back” process.
How You Will Benefit
* Meet ICAO related requirements
* Ensure a seamless and cost-effective transition to RVSM
* Increase safety by learning best practices worldwide
* Ensure a uniform RVSM knowledge base among ATC staff
* Provide a forum for controller feedback on local operational issues
Designed for
* Air Traffic Controllers and supervisors who possess an Area Control rating and handle flights in airspace above FL280
* Anyone with an interest in increasing their understanding of current ATC best practices
Course Content
* Status of RVSM Implementation Worldwide
* ATC Procedures and Phraseology
* Wake Vortex Turbulence and Other Safety Issues
* Height Monitoring in RVSM Airspace
* Practical Training
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Refresher Training for Air Traffic Controllers
This course 5-day course will ensure that all controllers have full and current knowledge of essential topics in relation to daily operations and improve the air traffic services provision.
It is designed around a variety of relevant topics such as radar and non-radar procedures, ICAO reference documents, met info interpretation, human factors, ATC incident investigation and associated issues, amongst others.
How You Will Benefit
* Ensure a uniform and updated knowledge base among ATC staff
* Meet requirements of ICAO Annex 1: Personnel
* Improve the air traffic services provision
Improve operational safety
* Resolve discrepancies uncovered by ICAO safety oversight programme
* Allow controllers to grasp important CNS/ATM concepts
* Allow controllers to make better use of available technology
* Provide a forum to receive controller feed-back on operational practices
Designed for
* Operational Air Traffic Controllers
* ATC instructors & examiners
* ATC Supervisors
* ATC related technical staff
Course Content
* General Air Traffic Services (ICAO Annexes/Docs, National AIP,…)
* Rules of the Air
* Standard operating procedures (Radar services and/or Procedural)
* En Route and Approach control services
* Overview of Aeronautical Information Services
* Vectoring techniques/sequencing
* Aircraft performance
* Handling of unusual/emergency situations
* Human factors in ATC
* Several case studies
* Meteorological phenomena
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Regulations on the Transport of Radioactive Material (Class 7)
Improve your skills in the transport of Radioactive Material by air.
How You Will Benefit
* Learn how to simplify this often-intimidating subject
* Understand the legal aspects and responsibilities of shippers, agents and airlines
* Ensure your shipments are properly prepared for transport
* Find out how to complete the Air Waybill and the Shipper's
* Declaration accurately and correctly
* Learn how to plan and implement handling, storage and emergency procedures
* Review the IATA Dangerous Goods Regulations, as it relates to Class 7, including any industry updates
Designed for
* Airline acceptance staff, shippers and freight forwarders
* Medical institutions
* Cargo training specialists
* Personnel from Departments of Transportation, Civil Aviation, and Health and Safety Authorities
* Operations and station managers
* Ground staff involved in handling radioactive cargos
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Revenue Management for Practitioners
Forecast accurately and implement the most efficient revenue management alternative for your organisation.
How You Will Benefit
* Learn how to make better revenue management decisions
* Ensure the accuracy of your forecasting and optimisation systems
* Understand the risks and benefits of different revenue management alternatives
* Learn how to track and monitor your initiatives and policies
Designed for
* Experienced revenue management practitioners
* Revenue optimisation managers
* Revenue management system analysts and officers
* Route control analysts
* Space controllers
Course Content
* Revenue management controls (overbooking, discount allocation and cabin management, group management)
* Forecasting concepts (exponential smoothing, sampling and data validity, forecasting methodologies)
* Optimisation (Expected Marginal Seat Revenue - EMSR, segment optimisation, O and D optimisation and methods)
* Management information reporting (exception reporting, performance measurement)
* Customer behaviour (market segmentation, fences)
* Revenue management information systems
* Work planning and prioritisation
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Safety and QMS Processes
This course is intended for civil aviation administrations and air navigation services providers. The main features of this course stress that the design of individual safety and quality management systems depend on specific ANS requirements. However, for the benefits of global harmonization in ANS to be realized, a template tailored to individual needs in particular operating environments will be the basis for this course.
How You Will Benefit
Develop primary understanding of a safety management system (SMS) by addressing the necessary processes and procedures such that an acceptable level of risk (risk management) is maintained with specific operational results being achieved on a consistent basis (quality management).
Designed for
* Civil aviation administrations
* ANS Providers
* Senior managers
* Middle managers
* Managers/supervisors
Course Content
* Building Safety Management Systems (SMS) into ANS practices and procedures.
* Link SMS and Quality Management into business planning processes.
* Address structural changes for the CAA/ANSP to respond managerially to improved processes, including:
o Policy statements
o Accountabilities
o Safety programs
o Risk management programs
o Emergency response programs
o Continuous improvement programs
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Safety Management Systems for Airlines
Every organisation needs a functioning management system that has continuity throughout the organisation and provides positive control of the operation. The system must have accountability to ensure the effectiveness and integrity of the operational management and control system. This course will help participants achieve the above within their organisations and design safety into all aspects of their business and operations.
How You Will Benefit
* Acquire knowledge, techniques and skills in developing and managing a Safety Management System, as well as measuring its performance
* Reduce costs substantially
* Target resources appropriately and measure the results
* Manage safety-risks proactively
* Communicate effectively on safety with the Civil Aviation Authority, customers, insurance underwriters and financial institutions
* Build a positive safety culture
Designed for
* Representatives from Civil Aviation Authorities
* Experienced managers from airlines, airports, ANS providers, manufacturers and maintenance
* Supervisors from the operational professions
* Members of Aviation Boards of Directors
* Managers from the insurance and legal professions
Course Content
* Accident Causation/Prevention
* Introduction to SMS
* Components
* IATA & Safety Management
* Safety-risk Management
* Conducting a Hazard Analysis
* Identifying Safety Deficiencies
* Implementing the SMS
* Safety Management of Change
* Operating the SMS
* Proactive Safety Measurement
* Evaluating the SMS
* Regulating the SMS
* Safety Dialogue
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Safety Management Systems for Cargo
Take a pro-active approach to Safety in your Cargo Environment by ensuring that you meet the requirements of an Integrated Safety Management System.
How You Will Benefit
* Acquire knowledge and skills in developing and managing an Integrated Safety Management System
* Reduce costs
* Manage Safety risks
* Build a positive Safety culture
Designed for
* Cargo Supervisors
* Cargo Managers
* Cargo Safety Managers
* Representatives from Civil Aviation Authorities
* Managers of Airline Operations
* Supervisors of Airline Operations
* Managers of Airport Operations
* Supervisors of Airport Operations
Course Content
* Review IATA Airport Handling Manual guidelines for Safety Management System (SMS)
* Benefits of a SMS
* Human Factors in Cargo Safety Management
* The 12 parts of an Integrated SMS
* Management of airside driving and equipment operations
* Managing the airside area and your staff
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Safety Management Systems for Civil Aviation
This course is also offered in Spanish - Sistemas de Gestión de la Seguridad Operacional
Safety saves money. It can improve business, introduce operational efficiencies, and enhance relations with customers and regulatory authorities.
How You Will Benefit
* Reduce your costs substantially
* Target resources appropriately and measure the results
* Manage safety-risks proactively
* Communicate effectively on safety with the Civil Aviation Authority, customers, insurance underwriters and financial institutions
* Build a positive safety culture
Designed for
* Experienced managers from airlines, airports, ANS providers, manufacturers & maintenance
* Representatives from Civil Aviation Authorities
* Supervisors from the operational professions
* Members of Aviation Boards of Directors
* Managers from the insurance and legal professions
Course Content
* Accident Causation & Prevention
* Business and Regulatory Case for SMS
* Components of SMS
* Hazard Analyses and Risk Assessments
* Safety Management of Change
* Steps in Implementing and Operating SMS
* Tracking the Results
* Measuring Safety Performance
* Evaluating a SMS
* Regulating a SMS
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Scheduling & Airport Slot Coordination - Advanced
During this two-day course you will learn about a terminal capacity analysis, preparation of the Slot Historical List (SHL) and the initial slot allocation.
This course is interactive and uses practical exercises to demonstrate each section.
How You Will Benefit
* Learn the basics of a terminal capacity analysis
* Understand slot monitoring criteria
* Learn how to calculate the ‘use it or lose it’ rule and create the SHL
* Processing Initial submissions and the allocation of slots based on priorities
Designed for
* Coordinators who already know the basic techniques of the slot coordination process and regulations
* Staff dealing with seasonal scheduling and planning, with an interest in coordination
* Airport planners
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Scheduling and Airport Slot Coordination - Advanced Level 2
Enhance your skills and maximise our slot portfolio.
In this two day course you will learn how to make the most of your slot portfolio and maximise opportunities.
Concentrating primarily on the Slot Historical List (SHL) and initial submissions, the course provides information needed to check contents of the SHL and how best to use it to prepare for the future season. Exercises will test your knowledge of complex Slot Clearance Requests (SCR), preparing you for the course project of filing an airlines schedule requirements.
How You Will Benefit
* Learn about all the latest changes to the IATA Standard Schedules Information Manual (SSIM)
* Maximise your slot portfolio according to your organisation's needs and airport capacity
* File and change entire programmes without losing present opportunities
* Gain improved efficiency by enhancing your scheduling techniques
Designed for
* Schedule planning departments and coordinators who already know the basic techniques of the slot co-ordination process
* Flight schedulers
* Operations and planning managers
* Staff dealing with seasonal scheduling and planning
Course Content
* Advanced Message Techniques
* Slot Clearance Request/Reply (SCR)
* Waitlist Information Request/Reply (WIR) / Waitlist Change Request/Reply (WCR)
* Complex Slot Changes
* Analysis of Historic Eligibility
* Preparing Submissions
* Analysis of Slot Preliminary Allocation List (SAL)
* Waitlist
* Slot Return
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Aviation Security Management Systems
(SEMS)
The Security Management System is a performance-based approach to operational security ensuring the implementation of security measures that are efficient, cost effective and best suited to the needs of the airline.
How You Will Benefit
* Understand the current aviation security regulations in light of changing needs of global civil aviation
* Learn to take a more pro-active and layered approach to security
* Identify the enhanced roles and responsibilities of airline security managers
* How to create a security culture and ensure that all staff Members feel empowered and are aware of their aviation security responsibilities
* Establish a security department that fulfils all the corporate and operational needs
* Understand the need for applicable security measures and how to develop them
* Develop security measures that meet basic requirements and are recommended as "best practice"
* Ensure security measures developed not only meet basic requirements but are also industry "best practice"
* Find the balance between efficient security and cost effectiveness
Designed for
* Managers responsible for implementing security policy and procedures
* Security quality assurance managers
* Senior and middle aviation security managers
Course Content
* Establishing a security organisation
* Fundamentals of human factors
* Threat assessment
* Integrated risk management
* Quality control
* Security audit and quality assurance
* Contingency planning
* Security systems design and implementation
* Change management strategies
* Performance-Based Regulations and Requirements
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Security Management Systems for Airports & Civil Aviation Authorities (SEMS)
The Security Management System is a performance-based approach to operational security ensuring the implementation of security measures that are efficient, cost effective and best suited to the needs of the airport and civil aviation authorities.
How You Will Benefit
* Understand aviation security regulations in light of changing needs of global civil aviation
* Learn to take a more pro-active and layered approach to security
* Identify the enhanced roles and responsibilities of security managers in the organization
* Establish a security department that fulfils all the corporate and operational needs
* Understand the need for applicable security measures and how to develop them
* Develop security measures that meet basic requirements and are recommended as "best practice"
* Find the balance between efficient security and cost effectiveness
Designed for
* Managers responsible for implementing security policy and procedures
* Security quality assurance managers
* Senior and middle aviation security managers
Course Content
* Establishing a security organisation
* Fundamentals of human factors
* Threat assessment
* Integrated risk management
* Quality control
* Security audit and quality assurance
* Contingency planning
* Security systems design and implementation
* Change management strategies
* Performance-Based Regulations and Requirements
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Security Quality Control
Broaden your knowledge of and carry out security audits of your facilities based on the international security standards.
How You Will Benefit
* Understand the standard operating procedures for aviation security audits
* Become familiar with the International Civil Aviation Organization (ICAO) Annex 17 requirements
* Increase awareness of international conventions
* Learn how to continuously update the aviation security program
* Ensure compliance with aviation security requirements
Designed for
* Airport and airline security managers and officers
* Security coordinators
* Law enforcement personnel involved in airport operations
* Managers from companies involved in airport operations
* Government representatives involved in security
Course Content
* The Role of ICAO in Aviation Security
* Audit of the National AVSEC Program
* Annex 17 and the Security Manual
* Threat Assessment
* Audit of Airport Security facilities
* Passenger terminal security measures
* Human Factors
* Airline Security
* Cargo Security
* Security Equipment
* Training & Employee Awareness
* and much more...
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Security Risk and Crisis Management
Maximise your capacity to effectively manage the inherent realities of aviation security and ensure full stakeholder involvement in the event of a crisis.
How You Will Benefit
* Learn how to stay ahead of emerging threats rather than reacting to them
* Understand the importance of employing effective information and intelligence
* Understand quantitative and qualitative risk analysis
* Understand risk management applied in ISO international standards
* Gain knowledge on effective deployment of current technology
* Master how to strategically evaluate countermeasures
* Understand the importance of planning for crises and potential dangers
* Learn how to involve stakeholders in the event of a crisis
* Learn the elements of crisis management plans
*
Designed for
* Airline Managers of Safety and Security
* Airport Managers of Safety and Security
* Civil Aviation Managers and Directors
* Law enforcement officers responsible for aviation security
* Security risk and compliance officers
Course Content
* Threats and risks affecting aviation security
* Attacks on Civil Aviation: an historical perspective
* Risk analysis and risk management
* Areas of vulnerability, assessments and prioritising
* Building and facility security design and audit
* Strategic evaluation of security measures
* Technology integration
* Precipitators of an aviation security crisis
* Stakeholders in aviation security
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Senior Civil Aviation Management
This course is also offered in Spanish - Alta Gerencia de la Aviación Civil
This course examines strategies for Civil Aviation Administrations based on the latest trends and market needs.
Participants will be able to plan and execute the delivery of efficient and effective civil aviation regulatory and operational services to meet national air transportation policies and objectives.
During practical exercises, participants will work in teams to resolve problems and issues, applying the concepts and principles learned in the course.
How You Will Benefit
* Obtain a broader view of the scope of activities under a civil aviation administration
* Obtain the senior management tools that will allow you to do the job effectively
* Learn how to apply current business concepts from an experienced, international and multi-disciplinary team
* Discuss high-level strategies in a forum environment
* Benefit from the Integration Exercise and from the "San Maurice Civil Aviation Administration" Case Study
* Network with peers from around the world
* Understand the total air transportation system
Designed for
* Director generals of civil aviation authorities
* Directors of airport administrations
* ANS providers and ground handling general managers
* Senior executives from airlines, and all individuals from civil aviation organisations, private sector companies and organisations in the air transportation industry who have the potential for holding senior management responsibilities
Course Content
* Overview of Air Transportation
* Working in Teams
* The Business Plan
* Course Integration Exercise
* Fees and Charges
* Financial Management, Capital Investment Evaluation and Aviation Policy
* ICAO
* The Regulatory Framework
* Managing the CAA
* CAA Activities
* Economic Regulations
* Commercialisation, Private Sector Participation
* Privatisation
* Quality Management (ISO 9001)
* Safety Management Systems
* Airport Certification
* Air Carrier Certification
* The Civil Aviation Master Plan
* The Impact of Technology
* Time Management
* Presentation Skills
* CNS/ATM
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Senior Management of Aviation Security
Broaden your knowledge of a safe and secure Global Air Transportation System, of crisis management and of worldwide best practices for senior managers.
How You Will Benefit
* Develop senior management skills relating to international civil aviation security
* Examine current issues facing senior avsec management across various countries and jurisdictions
* Work towards reduction of the costs of implementing avsec measures
* Understand the concepts of asset protection, risk management and threat assessment
* Establish a means of effective communication with aviation security stakeholders
* Understand best practices throughout the aviation industry relating to security
* Examine practices relating to contract award, supervision and management
* Work towards maintaining a security culture in the aviation environment
* Manage the relevant organization with a systemic approach to aviation security
* Adopt concepts leading to greater customer satisfaction
* Manage and evaluate all human factors in the civil aviation security system
Designed for
* Representatives from civil aviation authorities
* Experienced managers from air operators, airport operators, and airport service providers including passenger and cargo interface
* Airline security management personnel
* Members of aviation boards of directors
* Representatives from the appropriate authorities for aviation security
* Police authorities
* Narcotics control agencies
* Border control and customs agencies
* Armed forces representatives involved in airport security operations
* Aviation security contract management
* Flight and cabin crew management
Course Content
* Introduction to Senior Management of Avsec Course
* The Threat to Civil Aviation – Past, Present and Future
* Role of ICAO in Avsec
* Issues and Challenges facing Senior Avsec Management
* In-House Security and Outsourced Security
* Avsec Contract Award, Management and Service Level Agreements
* National Avsec Programmes
* Airport Security Programmes
* Air Carrier Security Programmes
* Ground Security measures
* Passenger Terminal Security measures
* Passenger Baggage Security measures
* Security for air cargo, catering and stores
* Security Equipment Technology
* Contingency Planning and Bomb Threat Management
* Quality Control, audits, inspections and tests
* Management systems for the Future
* Aviation Security as a source of Industry Added Value
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Shipping Guidelines for Infectious Substances (Class 6.2)
Learn how to better expedite your infectious substances by air.
This 2-day course is available upon request for onsite delivery only.
How You Will Benefit
* Gain detailed insight into the technical aspects of shipping Infectious Substances by air
* Review the current Infectious Substances Shipping Guidelines which is based on the most recent edition of the IATA Dangerous Goods Regulations Manual
* Find out how to promote safe and efficient handling practices in the workplace
* Learn how to facilitate shipments by ensuring compliance
Designed for
* Doctors and other medical staff shipping infectious or other medical / biological / diagnostic samples
* Laboratory personnel shipping viruses for research purposes
* Pharmaceutical company employees
* Cargo training and development specialists
* Health or Civil Aviation Authority personnel
* Airline cargo acceptance staff and freight forwarders
Course Content
* Classification, labelling, documentation, handling and emergency procedures for Infectious Substances
* Interactive exercises on proper completion of the Shipper's Declaration for Infectious Substances to ensure shipment compliance with Dangerous Goods Legislation
* Application of the current edition of the Infectious Substances Shipping Guidelines manual
* Discussions of key issues involved in the shipping of infectious substances
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Shipping Perishable Cargo
Develop and implement a plan to minimise losses.
How You Will Benefit
* Review methods and techniques to better manage time and temperature sensitive cargos
* Explore the latest industry trends and types of perishable commodities transported by air
* Develop a perishable cargo-handling plan to minimise cargo losses
* Reduce your business exposure through in-depth analysis of global government controls
* Identify new market opportunities and how to improve service to existing markets through rigorous study of transport standards and documentation
Designed for
* Airline acceptance staff, shippers and freight forwarders
* Cargo sales representatives
* Special cargo training specialists
* Auditors from Departments of Transportation, Civil Aviation and Health Authorities
* Operations and station managers
Course Content
* Government regulations and Border Inspection Posts
* Environmental conditions and temperature control
* Container requirements for chilled and frozen goods
* Incompatible loads
* How to operate a Perishable Cargo Centre
* General design requirements for thermal, insulated and refrigerated containers
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Station / Ground Handling Management
Improve your station/ground handling efficiency and increase safety and security.
How You Will Benefit
* Understand the key principles of establishing/managing a ground handling company
* Understand the major ground handling concepts and principles
* Implement airside and airport safety and security measures
* Improve your ability to estimate and plan staff and equipment requirements
* Review and discuss how to negotiate and contract ground handling services
Designed for
* Ground handling operators challenged by new competitors
* Airport and airline managers who need to better understand the airport/ground handling relationship
* Ground handling operators who wish to maintain their competitive edge
* New ground handling operators looking for a running start
* Operational, station/ground handling managers
Course Content
* Co-operation with Authorities at the Airport
* Duties of the Station Manager
* Catering Activities
* Handling Agreements & Services for other Airlines
* People Management
* Airline Security
* How to reduce Baggage Irregularities
* How to Calculate the Number of Staff and
* Equipment for a Specific Task
* Operations: Introduction
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Station Management
How You Will Benefit
This course identifies the duties of the station manager in an airport organisation, the management skills needed to carry out these duties and the inter-relationship of the various functions at an airport which affect the role of the station manager.
Designed for
* This course is equally beneficial to ground handling managers and ground handling companies.
Course Content
* Cooperation with airport authorities
* Handling agreements and services for other airlines
* Fraud prevention
* Airline catering activities
* Calculation of staff
* Ramp safety
* Aviation security
* Baggage handling
* People Management
Note: Chapters include review and discussion questions and a reading list of appropriate books for reference.
Station Management has been replaced by a new course released in 2009, Ground Operations Management course , which provides a more in depth view of the field of ground operations and reflects current industry best practices. For this purpose, the training kit includes the course textbook, the IATA Airport Handling Manual (AHM) CD-Rom and AHM booklet.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Strategic Management for Civil Aviation Authorities
Civil Aviation Authorities need to continuously consider the changing business environment and the impact of various new factors on their policy and decision making processes. For a Civil Aviation Authority to be truly responsive to the needs of the aviation community today is to have a strategic orientation that is congruent with that industry.
This course is intended to address the concepts and principles of strategic planning in a civil aviation context where addressing industry needs is contingent on responses from a dynamically administered Civil Aviation Authority.
How You Will Benefit
* Examine current thinking in strategic management in the aviation sector and the responses to major issues and challenges that the aviation industry faces today. Civil Aviation Authorities will need to import critical issues and challenges into their own strategic management network and show the aviation industry how such matters can be accommodated in policy and procedural changes.
* Address the factors that are necessary and critical to the measured development of the aviation industry and of the Civil Aviation Authority itself, as a regulator, operator, owner and landlord.
Designed for
* Director generals of civil aviation authorities
* Directors of airport administrations
* ANS providers and ground handling general managers
* Senior executives from airlines, and all individuals from civil aviation organisations, private sector companies and organisations in the air transportation industry who have the potential for holding senior management responsibilities.
Course Content
* Improve your business planning processes and responses to critical events.
* Bring additional focus to the needs of dependent authorities or administrations in the aviation sector.
* Identify and exploit opportunities for proactive management in critical sectors
Develop policies and principles and processes to think strategically and in concert with the major driving forces in the aviation business.
* Prepare your Civil Aviation Authority for a leadership position in the delivery of responsive services to your aviation customers.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Taxes, Fees and Charges (TFCs) for Interline Billings Workshop
In this workshop we will have access, via the web, to the Revenue Accounting Tax Database (RATD) that streamlines the interline billing process for taxes, charges and fees assigned to a two-letter code.
How You Will Benefit
* Learn how to apply the Revenue Accounting Manual Rules (RAM)
* Accurately assess your entitlement in accordance with Resolution 785
* Understand the importance of tax value for each component value
* Understand the difference between the application of TTBS and RATD
* Interpret the correct application on a tax code
Designed for
* Marketing/sales/pricing managers and officers
* Ticketing agents
* Revenue management, yield and tariff analysts
* Manager, supervisors and officers dealing with passenger sales, interline billings/rejections and disputes
* Taxes auditors
Course Content
* Taxes on voluntary reroute
* Exchange Transactions
* Involuntary reroute tickets
* In a refund ticket, are taxes refundable?
* Which taxes are interlineable
* Currency conversion for taxes
* Supplementary invoice for taxes
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Training Needs Assessment
Take the essential first step towards ensuring true return on your training investment.
How You Will Benefit
* Analyse the key elements of human performance system in training.
* Describe the interactions between the work environment and a human performance system.
* Name and explain the major steps for engineering effective performance.
* Select and apply the techniques and tools appropriate for training needs assessments.
* Determine when training is the appropriate response to a human performance problem or opportunity.
* Substantiate your requirements for training resources.
Designed for
* Training managers and experienced instructors interested in becoming more involved in program / course planning and development.
Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.
Course Content
* What is Performance in the Workplace?
* Determining Problems or Opportunities
* The Performance Model and Principles
* The Human Performance System
* Training Needs Analysis - The First Steps
* Training Needs Analysis - Data Requirements
* Training Needs Analysis - Developing the Report
* Performing a Worth Analysis
* Determining Return On Investment
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Unusual / Emergency Situations Training for Pilots and Air Traffic Controllers
Handling unexpected events is a key component of Air Traffic Management.
The stress generated by unusual and/or emergency situations makes it difficult to guarantee efficiency, speed and accuracy.
By combining Pilot and Air Traffic Control expertise, this 5 day “Unusual / Emergency Situation Training” course will give a complete review of the ways to handle such stressful situations and get the full benefit of the customized Unusual / Emergency Situations Checklist we provide.
Several case studies will help to improve the “learn from experience feed-back” process.
How You Will Benefit
* Refresh your knowledge regarding unusual situation management in terms of Pilot / Controller cooperation.
* Improve emergency phraseology practice and discipline.
* Increase understanding of the flight crew needs in a variety of unusual situations.
* Improve awareness of the Pilot vs Air Traffic Control working environments and specific needs in terms of cooperation.
* Benefit from the experience and the double expertise of our instructors (Pilot and Air Traffic Controller).
Designed for
* Pilots, Flight Instructors and Airline Operations
* Operational Air Traffic Controllers and Supervisors
* Air Traffic Control Trainers, Examiners and Procedure Designers
* Incident Investigation Experts
Course Content
* A detailed review of the unusual situations that have an impact on Air Traffic Control.
* Pilot & Air Traffic Control specific procedures.
* Multiple case studies.
* Combined analysis of the Pilot vs Controller situational awareness.
* Use and develop the Unusual / Emergency Situations Checklist we provide.
* Have the opportunity to customise this tool to your own needs.
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,2347025016495
dhaewoodaviation3@gmail.com,dhaewoodaviation2@yahoo.com
Monday, November 23, 2009
Subscribe to:
Posts (Atom)